Blog

PVM September Theme: Resources to Learn and Grow

As fall approaches and it’s back-to-school time, there are a number of amazing opportunities for you to increase your skills and knowledge of authentic patient engagement and health care approaches. This week we’re focusing on resources available to you, some of which are new and some are a good reminder from past Patient Voice Mail […]

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Tags: Patient Voice Mail

Sharing Ideas to Improve Primary Care Networks in BC

Throughout BC, the primary health care system is changing – and as part of that change, so are the role of patients, families and caregivers. Through a partnership with the Patient Voices Network (PVN), administered by the BC Patient Safety & Quality Council (BCPSQC), patients, families and caregivers are increasingly being sought out to be […]

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Tags: Patient Voice Mail

PVN 10th Anniversary Spotlight: Terri McKinlay

In this month’s PVN 10th anniversary story, patient partner Terri McKinlay shares how she and her family, when faced with her daughter Rylee’s struggles with an eating disorder, channelled their family’s pain into a voice for positive change. Through PVN, they have been able to share their experience and contribute to decisions that impact mental […]

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Tags: Patient Voice Mail

Word in the Network: A Seat at the Table

BC Rural Citizens Perspective Group After several months of planning, the inaugural meeting of the Rural Citizens Perspective Group (RCPG) was held on July 28. The BC Patient Safety & Quality Council, which administers PVN, BC Rural Health Network and Rural Coordination Centre of BC worked in partnership to form the RCPG. This group will […]

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Tags: Patient Voice Mail

This Week’s Top 5 Resources — August 20

Many organizations are creating resources and tools to support patient engagement – we’ve collected five examples that we think are good engagement reads made in BC, nationally and internationally. NOTE: This is not an exhaustive list, nor is it an endorsement of specific resources or opinions. Please continue to get your most up-to-date COVID-19 information […]

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Tags: Patient Voice Mail

Working Together to Improve Emergency Services

The BC Emergency Medicine Network (BC EMN) places a huge premium on engaging patients, getting their advice and perspectives so that it can better plan and implement programs. Patient partners sit on the advisory committee and work on the network’s planning and operations. Ten PVN members joined this team to provide input and share resources […]

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Tags: Patient Voice Mail, Uncategorised

PVN 10th Anniversary Story: Derek Koch on Connecting Early and Often

In our PVN 10th Anniversary blog, our health care partner Derek Koch, Spiritual Health Practitioner and Patient- and Family-Centred Care Lead at Kelowna General Hospital talks about how his team is making the patient experience a priority. 1. Can you tell us why you wanted patient partner(s) involved? The bottom line is because we’re caring […]

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Tags: Patient Voice Mail

Word in the Network: Partnerships for Improvement

Through important partnerships with organizations in BC and across Canada, the BC Patient Safety & Quality Council and patient partners have been working together on projects that support meaningful involvement of all voices in health care. We’re highlighting a few in this edition of “Word in the Network.” Diversity Learning Exchange Steering Committee In summer […]

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Tags: Patient Voice Mail

This Week’s Top 5 Resources — July 21

Many organizations are creating resources and tools to support patient engagement – we’ve collected five examples that we think are good engagement reads made in BC, nationally and internationally. NOTE: This is not an exhaustive list, nor is it an endorsement of specific resources or opinions. Please continue to get your most up-to-date COVID-19 information […]

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Tags: Patient Voice Mail

We are #DifferentTogether

Recent tragedies and protests around race-based violence and discrimination are reminders that racism is a reality for too many people, including British Columbians. We recognize we have more to do to enhance our knowledge, continue our cultural safety and humility journey, support anti-racism and acknowledge our unconscious biases. The role of the BC Patient Safety […]

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Tags: Patient Voice Mail

PVN Spotlight: What Matters to You? 2020

You shared, we listened and learned  We were thrilled to see the enthusiasm for sharing your “What Matters to You?” stories and talking about what really matters to you. We wanted to thank you and ask that you continue to share your stories. We all learn and grow from hearing about what’s important to you. […]

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Tags: Patient Voice Mail

Word in the Network: Building a Network ‘Community’

We’re working to learn from health care and patient partners to build connections and include all voices in BC. To accomplish this, we’ve developed working groups, led in partnership with patients, to start the conversation and determine the work needed to create a supportive environment for PVN members: Diversity, Equity & Inclusion Working Group – […]

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Tags: Info, Patient Voice Mail, Uncategorised

This Week’s Top 5 Resources — June 30

Many organizations are creating resources and tools to support patient engagement – we’ve collected five examples that we think are good engagement reads made in BC, nationally and internationally. NOTE: This is not an exhaustive list, nor is it an endorsement of specific resources or opinions. Please continue to get your most up-to-date COVID-19 information […]

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Tags: Info, Patient Voice Mail

A Simple Question, An Amazing Response: One Family’s “What Matters to You?” Story

The simplest of gestures can bring out the best in people. Lianne is a registered nurse with the Interior Health, Royal Inland Hospital Pre-Dialysis Clinic and when she and her family got the devastating news about her mother-in-law’s cancer diagnosis, they leapt into action and dialled up a dose of compassionate medicine. They demonstrated the power of […]

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Tags: Patient Voice Mail, What Matters to You

PVN 10th Anniversary Spotlight: Ovey Yeung

What matters to me is to walk away feeling that my experience matters, that I matter!” In our PVN 10th Anniversary blog, patient partner Ovey Yeung shares her story of recovery and patient engagement advocacy. Ovey speaks to the importance of patient experience and provides some practical tips for health care teams as they move […]

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Tags: Patient Voice Mail, What Matters to You

Asking “What Matters to You?” Should Be an Always Event

In the spirit of encouraging you to think about “What Matters to You?” every day, we thought that an article about ‘always events’ was just the ticket! David McNally leads the spread of Always Events as NHS (National Health Service) England’s Head of Experience of Care. In 2018, he talked about the importance of Always […]

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Tags: Patient Voice Mail, What Matters to You

Word in the Network: The Power of Four Words

PVN has a number of partners in the province who believe in the power of asking what matters, listening to what matters and doing what matters. Individuals and organizations across the world and right here in BC have joined efforts to bring this initiative to the forefront of peoples’ minds. Here are a few examples. […]

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Tags: Patient Voice Mail, What Matters to You

This Week’s Top 5 Resources – June 9

We encourage health care providers to have routine “What Matters to You?” conversations with the people they support or care for. Watch this short video of organizations and people around the world coming together and asking these four powerful words. Whether you are a patient in the health care system or a health care provider, […]

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Tags: Patient Voice Mail, What Matters to You

Regional Round-Up – June 9

This week, we’re focusing on regional examples of “What Matters to You?” Please contact your Engagement Leader if you have any stories to share! Fraser – Vancouver Coastal The best in health care uphold values like respect, caring, and trust, which align with international “What Matters to You?” Day. This commitment to learning from partners was […]

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Tags: Patient Voice Mail, What Matters to You

The Power of Four Words: “What Matters to You?”

Every night at 1900, people across BC step outside to cheer and make noise to show their appreciation for health care teams on the frontlines during the COVID-19 pandemic. Now, more than ever, stories of inspiration and compassion in health care help us navigate through these challenging times.  Read on to see how you can […]

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Tags: Patient Voice Mail, Uncategorised

PVN Spotlight: Patient Partner Deanna Roozendaal

In our ongoing series about partnerships, PVN is working with the BC Cancer to make getting involved in health care improvements easier.  In support of this, we are pleased to highlight patient partner Deanna Roozendaal’s story of her cancer diagnosis and how she started a new chapter in her healing journey through the BC Cancer […]

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Tags: Patient Voice Mail, Uncategorised

Word in the Network: Equity in Public Engagement

Through our focus on collaboration and providing learning opportunities, we will continue to highlight the great work taking place across the province that is engaging people well. Simon Fraser University, in collaboration with the International Association for Public Participation (IAP2), is tackling the weighty topic of transition from inclusion to equity in public engagement. Read […]

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Tags: Patient Voice Mail

Regional Round-Up – May 29

As we continue to put you in touch with what’s happening at PVN, when there is new or interesting information to share from a region, we will include a brief paragraph about it here. This may vary from week to week. Please submit any ideas you have from your region to your local Engagement Leader. In […]

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Tags: Patient Voice Mail, Uncategorised

This Week’s Top 5 Resources

Many organizations are creating resources and tools to support patient engagement – we’ve collected five examples that we think are good engagement reads made in BC, nationally and internationally. NOTE: This is not an exhaustive list, nor is it an endorsement of specific resources or opinions. Please continue to get your most up-to-date COVID-19 information […]

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Tags: Patient Voice Mail, Uncategorised

PVN 10th Anniversary Feature Story

Since, 2010, Cherie Mercer has been a dedicated patient partner focused on building her leadership skills, while giving back to her community and province through her health care improvement work. Cherie believes that building relationships opens more opportunities to improve health care in BC. In celebration of PVN’s 10th anniversary, read more about Cherie’s journey […]

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Tags: Patient Voice Mail, Uncategorised

PVN Spotlight: What Matters to You (WMTY) Now 2020

What Matters to You Day (WMTY) is June 9, 2020. This year, we are committed to providing a platform for sharing your stories of empathy, kindness, innovation and creativity across BC. Read on to find out more about #WMTYBC. What Matters to You Day takes place on June 9. As we adjust to the new […]

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Tags: Patient Voice Mail, Uncategorised

Word in the Network: Staying Well in Uncertain Times

PVN partnered with the Canadian Mental Health Association, BC Division (CMHA) to provide a virtual learning session that gave patient partners some tools and tips on how to stay well during uncertain times. This session was well attended and has provided a glimpse into how future virtual sessions can be done to keep us connected […]

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Tags: Patient Voice Mail, Uncategorised

Regional Round-Up – May 14

A region-by-region look at patient engagement activities, new or interesting information or what’s happening at PVN. Please submit any ideas you have from your region to your local Engagement Leader. Provincial Fifty-seven patient and health care partners around the province participated in our engagement opportunity where Laura Parmar, a physician quality improvement coach with Northern Health […]

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Tags: Patient Voice Mail, Uncategorised

This Week’s Top 5 Resources

Many organizations are creating resources and tools to support patient engagement – we’ve collected five examples that we think are good engagement reads made in BC, nationally and internationally. NOTE: This is not an exhaustive list, nor is it an endorsement of specific resources or 0pinions. Please continue to get your most up-to-date COVID-19 information at […]

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Tags: Patient Voice Mail, Uncategorised

Word in the Network: Working Together to Improve PVN

We know that meaningful engagement leads to shared understanding and better outcomes, even as we continue to battle COVID-19. Through surveys, Twitter chats, direct conversations and other means, we’ve heard that you want to be a part of building and expanding PVN. In an effort to incorporate feedback into practice, we’ve developed a partnership structure […]

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Tags: Patient Voice Mail, Uncategorised

Staying Virtually Connected in a Physically Distanced World

These days, delivering high-quality health care may involve adopting a virtual approach and assisting patients to increasingly use it. Seeing a need, Laura Parmar, a physician quality improvement coach with Northern Health, reached out to the BC Patient Safety & Quality Council, which administers PVN. They delivered a one-hour, interactive Zoom training session which was attended […]

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Tags: Patient Voice Mail, Uncategorised

PVN Spotlight: Oversight & Advisory Committee (O&A)

An Oversight and Advisory (O&A) Committee helps guide our work to support meaningful partnerships between patients and health care teams, with the focus of improving health care services in BC. Each month in Patient Voice Mail, we will be highlighting important takeaways from these discussions for you and invite you to read more about their […]

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Tags: Patient Voice Mail, Uncategorised

Regional Round-Up – May 1

Our regional round-ups update you with what’s happening at PVN and share new or interesting information from all over BC. This time, we’re sharing an exciting new provincial health care research platform as well as updates from our Lower Mainland/Fraser and Northern regions. Please submit any ideas you have from your region to your local […]

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Tags: Patient Voice Mail, Uncategorised

This Week’s Top 5 Resources

Many organizations are creating resources and tools to support patient engagement – we’ve collected five examples that we think are good engagement reads made in BC, nationally and internationally. NOTE: This is not an exhaustive list, nor is it an endorsement of specific resources or 0pinions. Please continue to get your most up-to-date COVID-19 information at […]

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Tags: Uncategorised

April Theme: Patient Engagement in the Age of COVID-19 (April 16)

The BC Patient Safety & Quality Council, which administers of the Patient Voices Network (PVN), connects patients and health care teams to information that can help create meaningful opportunities to work together. We’ve changed the network’s newsletter to showcase what’s happening across BC and share information that helps you work together. If you have any great story […]

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Tags: News & Events, Uncategorised

Engagement Opportunities During the COVID-19 Pandemic

We have been closely following the COVID-19 pandemic and listening to guidance from those leading our health care system’s response. We recognize that some engagement opportunities may not proceed in their original timelines due to the system’s response, and thank our patient and health care partners for working together to reschedule activities. We encourage health care […]

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Tags: Uncategorised

PVN 10-Year Anniversary: Nursing Students Evaluate the Results of Patient Engagement in Health Care

Celebrating a decade of the Patient Voices Network

As we celebrate our 10th anniversary throughout 2020, we’ll look back at engagement opportunities over the years to understand how patient engagement has impacted BC’s health care. In this post, our engagement leader Carol Stathers highlights a project with nursing students to evaluate the health care and patient partners’ perspectives through our Closing the Loop […]

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Tags: About PVN, Guest Posts, Success Stories

We’re Redeveloping Our Website and Need Your Opinion

PVN Website Survey

Answer a quick survey to tell us what you like and don’t like on our site, and share your suggestions on how we can improve it. Your feedback will be very helpful!

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Tags: About PVN, News & Events

Patient Engagement in BC Is Evolving and so Is Our Team!

Patient and Public Engagement Team.November 2019

As we continue into the new year, we’re excited to announce some changes within our Patient & Public Engagement team.

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Tags: About PVN, Info, PVN Team

Celebrating a Decade of the Patient Voices Network

Celebrating a decade of the Patient Voices Network

2020 marks an exciting milestone for the Patient Voices Network: 10 years since the network began! Read on to learn more about how we’ll be celebrating all year long.

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Tags: About PVN

Meet Our New Oversight & Advisory Committee Patient Partner Representatives!

We’re thrilled to announce that the new patient partner representatives have been selected! See who they are and learn more about how they were selected.

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Tags: About PVN

UBC Peer Navigation Program Offers Guidance and Support for Prostate Cancer Patients

Two men shake hands

Cancer treatment involves decisions and effects that often overwhelm and scare patients. To help in these delicate moments, the UBC School of Population and Public Health created a peer navigation program to match prostate cancer survivors as peer supporters for patients undergoing treatment. In this blog post, Dr. Arminée Kazanjian tells us more about the […]

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Tags: Guest Posts, Success Stories

Thank You for Making 2019 a Great Year!

Thank You for Making 2019 a Great Year for PVN

2019 is coming to a close, and we’re amazed by how quickly the year went by! As the holidays approach, it’s time for our annual reflection on our evolution over the past year and the meaningful role our patient and health care partners have had in improving BC’s health care system. We’re looking forward to […]

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Tags: About PVN

A Patient Partner Remembers: Sharing Her Husband’s Story to Prevent Others from Suffering

Sally Rosevear and his grandson

As a palliative patient, Sally Rosevear’s husband passed away at home without comfort measures, emotional support or assistance with personal care, despite her efforts to get him the best treatment possible. She decided to share their story to improve health care and help prevent other patients from experiencing what she and her husband went through.

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Tags: Guest Posts, PVN Volunteers

Congrats to Betty Murray and Wendy Alston: Leaders in Advancing the Patient Voice in BC

The BC Patient Safety & Quality Council revealed the winners of its 2020 Quality Awards, and we’re thrilled to have our patient partners Betty Murray and Wendy Alston as the winner and runner-up of the Leadership in Advancing the Patient Voice category! We’re also happy to see amazing projects that contributed to improving the quality […]

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Tags: News & Events, PVN Volunteers

Our Volunteer Agreement Has Been Updated – Learn More!

Volunteer Agreement Form

You probably remember signing our Volunteer Agreement (VA) when you joined PVN, right? The VA is an essential tool to outline the responsibilities and supports available for volunteers, ensuring that they’re aware of the expectations when participating in engagements. After feedback, we decided to update the VA to make it even more helpful for everyone […]

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Tags: About PVN, News & Events

10 Ways to Approach Person- and Family-Centred Care from a Patient’s Perspective

Person- and family-centred care from a patient's perspective

After our post with 10 Ways to Implement Person- and Family-Centred Care in Your Health Care Practice, patient partners asked us for ways that they, too, can approach patient- and family-centred care. So we put together a helpful list for patients and families. We hope you like it!

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Tags: Guest Posts, Info

Join Our Oversight & Advisory Committee!

O&AC opportunity

Hello, patient partners! We’ve got an exciting opportunity to share with you: there are openings available for patient partner representatives from the Lower Mainland and Fraser Valley to join our Oversight & Advisory Committee!

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Tags: About PVN

10 Ways to Implement Person- and Family-Centred Care in Your Health Care Practice

patient- and family-centred care

Health care partners usually come to us for ideas on how to implement person- and family-centred care in their practices. So to celebrate Patient- and Family-Centred Care Month, our engagement leader Cathy Almost put together a helpful list of tips for care providers. Check it out!

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Tags: Guest Posts, Info

The Patient Experience is a Human Experience

October is Patient- and Family-Centred Care Month, a very special month for us! We’ll be celebrating with a series of blog posts about strengthening connections and making health care more person-centred. To kick off, our engagement leader Jami Brown wrote about how we can work together to create a healthy environment of person- and family-centred […]

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Tags: Campaigns, Guest Posts, Info

PVN Remembers Gerry Johnson

Gerry Johnson

It is with the utmost respect and admiration that we salute the legacy and life of our patient partner Gerry Johnson. Gerry passed away in July and will be missed immensely by his family, friends and everyone whose spirit has been touched by his kindness and helpfulness.

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Tags: Guest Posts, Info

PVN Members Launch the First Patient-Led Podcast about Patient-Oriented Research

Bev Pomeroy and Lisa Ridgway.Creators of SPORcast podcast BC.2019

We’re excited – and proud! – to announce that patient partners Lisa Ridgway and Beverley Pomeroy have launched the first patient-led podcast on patient-oriented research. They’ll use their experience to host conversations with health care researchers and academics, health care decision-makers and other patient partners. In this post, Lisa talks about their motivation to create […]

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Tags: Guest Posts, Info, Success Stories

Join Us in Sepsis Awareness Activities on World Sepsis Day

Sepsis is a life-threatening reaction to an infection that, without timely treatment, can rapidly lead to tissue damage, organ failure and, possibly, death. Since 2012, the BC Sepsis Network has promoted early recognition and treatment of this disease, which causes a death every 3.5 seconds around the world. On September 13, World Sepsis Day, you’re […]

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Tags: Campaigns, Guest Posts

A Mother Recalls: Our Late Son’s Struggles with Opioids

Jess Clayton from Kispiox BC

Patient partner Darlene Clayton, from Kispiox, BC, lost her son to an opioid overdose in 2018. In this post, she talks about how an Indigenous approach to wellness could improve treatment for people who use substances.

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Tags: Guest Posts

Patient Partner Experience: Attending an Engage to Improve Workshop

Engage to Improve

A retired public health nurse from Esquimalt, Margaret Scott-Peters became a patient partner to share her experience and knowledge to keep improving BC’s health care system. She attended the BC Patient Safety & Quality Council’s Engage to Improve: Creative Solutions for Working Better Together workshop on June 5 and wrote a blog post about her […]

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Tags: Guest Posts, Info

A Patient Partner’s Experience at Quality Forum 2019: Andrew Koster’s Story

quality forum 2019

Anyone who lives with persistent pain will know how much energy it takes to simply get through a single day. That’s why I asked myself what in the world I was thinking when I applied to attend the intensive three days of meetings, speakers, seminars, field trips, hallways, elevators, no daylight and thousands of people […]

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Tags: Guest Posts, News & Events

Asking “What Matters to You?” at Sunny Hill Health Centre

Known as the “Small Centre with a Big Heart,” Sunny Hill Health Centre for Children, in Vancouver, provides specialized development and rehabilitation services for children, youth and families throughout BC. The organization saw International “What Matters to You?” Day as a chance to engage staff by encouraging conversations with families. The results were impressive, so […]

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Tags: Campaigns, Guest Posts

My “What Matters to You?” Story: Small Gestures That Make All the Difference

My My What Matters to You story.Kyle Warkentin

If you or a loved one have ever been sick and in need of care, you’ve probably felt the fear and anxiety of not knowing exactly what was going on and what the treatment would be. And you’ve probably felt relief and comfort if your health care providers made a point of including you in […]

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Tags: Guest Posts

Looking for Self-Care Ideas? Here Are 45!

self-care ideas

As we mentioned in our post about how to create a self-care plan, a good self-care strategy can involve physical, psychological, emotional, spiritual and social aspects. They influence each other and our general well-being, so it’s essential to balance activities. If you often feel like you prioritize some areas and neglect others, it may be […]

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Tags: Info

How to Create a Self-Care Plan

how to create a self care plan

Now that you learned  how to get started on self-care, it’s a good time to start creating your self-care plan. It consists of identifying what makes you feel good, how to do more of those things and how to cope if you go through a crisis. Read on to find out how to create your […]

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Tags: Info

Take Care of Yourself! Here Are Seven Tips to Get Started

Happy Patient Experience Week! We want to thank all of you who volunteer your time to improve health care in BC. Volunteering is a selfless act and we know that it can sometimes take a toll on patient partners, especially when it involves sharing personal experiences. That’s why we’ll be publishing a series of posts […]

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Tags: Info

Successful Partnerships: A Patient Partner’s Experience in Health Research

Lisa Ridgway working with Dr. Raquel Romay-Tallon on the biomarkers project in Dr. Caruncho's lab at UVIC.2019

We’re celebrating National Volunteer Week 2019 and thrilled to see all the amazing results of patient partners’ work across the province! One of them is Lisa Ridgway, from Victoria, who is participating in patient-oriented research to help improve mental health care in BC. Read her post to learn more about her experience.

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Tags: Guest Posts, PVN Volunteers, Success Stories

Learn from Quality Forum 2019! Over 100 Resources Available

Quality Forum Resources.Patient Voices Network

Quality Forum 2019 may be over, but you can learn from it through more than 100 videos, photos and presentation files now available online. Watch the plenaries, the debate and recorded sessions, download presentations and much more!

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Tags: Info, News & Events

Check Out These New Learning Opportunities for Patient Partners

We’re excited to announce that the BC Patient Safety & Quality Council, which administers PVN, will be sponsoring 60 patient partners to attend two amazing learning opportunities over the next few months. The sponsorship is one of several measures the Council has been taking to increase capacity in our network, and we’d like to invite […]

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Tags: News & Events

Patient Partner Compensation: An Update

Patient Partner Compensation

You may remember that starting in December 2018 and through January 2019, the BC Patient Safety & Quality Council conducted a provincial engagement with us to gather the members’ views on patient partner compensation. We’re excited to announce that there was terrific participation from patient and health care partners across the province and we are […]

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Tags: About PVN

A Year of Stories: Our Five Most Popular Blog Posts of 2018

Popular blog posts 2018.Patient Voices Network

As the months fly by and we plan blog posts in 2019, we looked back to discover the most popular posts over the past year. It turns out you were really interested in the experiences of our patient and health care partners. Take a look at our five most popular blog posts in 2018 and […]

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Tags: About PVN

Quality Forum 2019 Presentations Are Available Online Now!

Quality Forum 2019 Presentations Are Available Online

The BC Patient Safety & Quality Council hosted Quality Forum 2019 from February 26-28 in Vancouver. The event was a resounding success, filled with great learning opportunities, inspiring speakers and many chances to meet new people and make connections. This year, we sponsored 20 patient partners to attend the Forum. This was part of the […]

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Tags: News & Events

Watch Patient Engagement Presentations from Quality Forum 2019 Live Online!

Quality Forum 2019 is just around the corner! As part of the Forum’s accreditation as a Patients Included conference, the BC Patient Safety & Quality Council will be broadcasting Health Talks, the Quality Awards ceremony, breakout sessions and plenary presentations live as they happen. This year, the Council has made it even easier to tune in to the sessions: […]

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Tags: News & Events

Patient Partner Perspective: Designing Health Care Solutions with Empathy

PVN Patient Partner Chad Dickie was recently sponsored by PVN to attend a great learning opportunity: a workshop on Design Thinking facilitated by the BC Patient Safety & Quality Council. Chad has been a volunteer since 2017 and has been a part of several committees and Boards, and involved with multiple patient engagement opportunities. He […]

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Tags: Guest Posts, PVN Volunteers

PVN Resource Round-up

Whether you’re new to PVN or a seasoned veteran, it’s helpful to know where you can find all of our most popular resources and what they will help you do. Of course, this only scratches the surface of all the material we have available but consider this a crash course to get you started. Without […]

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Tags: About PVN, Info

Patient Partner Perspective: Using Data to Drive Meaningful Change in Health Care

PVN patient partners have the chance to attend many of the workshops offered by the BC Patient Safety & Quality Council, which cover topics such as applying design principles to health care challenges and using data to drive improvement projects. We recently sponsored two patient partners to attend these workshops and, in the first of […]

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Tags: PVN Volunteers

Introducing Ashley Clark, our New Engagement Leader!

We are pleased to welcome Ashley Clark as the new Engagement Leader on Vancouver Island!

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Tags: PVN Team

Patient Partner Perspective: Breaking New Ground at Langford’s Urgent Primary Care Centre

In October, the government of BC announced funding for a new urgent primary care facility to open in Langford on Vancouver Island. We caught up with Layton Engwer and Chad Dickie, two PVN patient partners who were involved in the consultation and implementation of the new centre. They told us about what it was like […]

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Tags: PVN Volunteers

Patient Partner Perspective: Modelling Indigenous Systems of Care

Popular blog posts 2018

As part of our monthly blog feature on all the regions of BC (so far, we’ve done posts on a successful PVN project at Fraser Health and takeaways from the IAP2 conference in Victoria), we are focusing on Northern BC this month! We’ve asked Cherie, a PVN Patient Partner, to tell us about her experience […]

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Tags: Guest Posts, PVN Volunteers

Introducing Cassy Mitchell, our New Engagement Leader!

We are pleased to welcome Cassy Mitchell as the new Engagement Leader in Northwest BC!

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Tags: PVN Team

Patient Partner Perspective: 7 Key Patient Engagement Tips from the IAP2 Conference

The International Association for Public Participation (IAP2) recently held their North American conference in Victoria and PVN sponsored three patient partners to attend this great learning opportunity. If you’re unfamiliar with IAP2, this is the organization that created the public engagement spectrum tool that PVN uses for our engagement opportunities. The conference welcomed nearly 400 […]

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Tags: PVN Volunteers

Feedback from Patients and Families Drives Improvement at Fraser Health

Health care volunteer surveys rehabilitation resident

It appears to be a regular day on the rehabilitation floor at Ridge Meadows Hospital. Staff serve meals and check on patients, while families visit their loved ones — all in a day’s work. There’s something different on this day in particular, though: hospital volunteers, armed with iPads and positive attitudes, make the rounds at […]

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Tags: Guest Posts, Health Care Partners

Patient Partner Perspective: What I Learned from Being on the Oversight and Advisory Committee

As you may have heard, we are looking for four patient partner and two health care partner representatives to fill vacancies on PVN’s Oversight and Advisory Committee. This is a unique opportunity to learn about the inner workings of the Network. Share your voice at the table with other patient and health care partners as […]

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Tags: About PVN, PVN Volunteers

Patient Partner Perspective: The Importance of Community During the Opioid Crisis

Photo from Alaska Highway News

Around the world, August 31 is recognized as Overdose Awareness Day. This year, Fort St. John is taking this event one step further: two local groups, the Fort St. John Community Action Team and Healthy Fort St. John, have joined forces to organize a week of activities to help raise awareness around substance use. There is […]

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Tags: PVN Volunteers

Health Care Partner Perspective: Bringing Patient Voices into Health Technology

Popular blog posts 2018.Selva Bayat.Health Technology

Health technology is a hot topic, particularly when it comes to patient engagement! We recently had the opportunity to connect with Selva Bayat from the Health Technology Assessment team to discuss how new incoming technologies are adopted within BC and what part patient engagement plays in their provincial expansion. The team has just released an […]

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Tags: Health Care Partners

Patient Partner Perspective: Eric Gubby Relates His PVN Experience to his Aerospace Career

Blog posts 2018

As you have may have read about on our Engagement Opportunities page (or heard about on the radio!), there are vacancies on five of Island Health’s Quality Councils. These groups meet regularly to approve new standards of care, review patient experiences, identify improvements, and celebrate successes across the Vancouver Island region. The patient partner perspective […]

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Tags: PVN Volunteers

Meet Kathryn Proudfoot, Our New Provincial Engagement Leader!

We are pleased to welcome Kathryn Proudfoot as the new Provincial Engagement Leader!

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Tags: PVN Team

The Challenges of Managing a Network: Patient Partner and Engagement Leader Perspectives

Patient Partner Charles Lee and Engagement Leader Jami Brown recently attended the 2018 Networks Leadership Symposium in Vancouver, BC. This year, the symposium was themed “Networks as Balancing Acts: Managing Inherent Tensions?”. The purpose of this event was to encourage participants to explore a range of network tensions and the challenges involved in trying to […]

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Tags: Guest Posts, PVN Team, PVN Volunteers

Bringing Seniors Together at Good Samaritan Canada with “What Matters to You?”

With “What Matters to You?” now a year-round initiative, we have been continually reaching out to patient and health care partners for their experiences with this important question. We chatted with Erin Muxlow from the Victoria Heights location of Good Samaritan Canada, an assisted living facility in New Westminster, about how it has influenced her […]

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Tags: Health Care Partners

Quality Award Winner Update: Delia Cooper Brings People with Chronic Conditions Together

PVN Patient Partner Delia Cooper won the Leadership in Advancing the Patient Voice Award in the BC Patient Safety & Quality Council’s 2017 Quality Awards. Delia was recognized for her dedicated volunteerism supporting those with arthritis and other chronic conditions. Quality Award winners each receive a $2,500 sponsorship to support ongoing development and disseminate learning […]

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Tags: Guest Posts, PVN Volunteers, Success Stories

“What Matters to You?” Sparks Change at Sunny Hill Health Centre for Children

With International “What Matters to You?” Day coming up tomorrow, we checked in with Leslie Louie and George Wallbank, two staff members at Sunny Hill Health Centre for Children in Vancouver, to find out more about their “What Matters to You?” activities last year. After they shared the poster they created for the 2018 Quality […]

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Tags: Health Care Partners, Success Stories

Patient Partner Perspective: Edwina Nearhood (WMTY Ambassador) Shares About What Matters

In this blog post, patient partner Edwina Nearhood, a “What Matters to You?” Ambassador, discusses why the initiative resonates with her personally, how she got involved last year, and how she plans to keep the momentum going in 2018! 

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Tags: Guest Posts, PVN Volunteers

Giving an Official Welcome to a Familiar Face at Providence Health Care

We’d like to give a warm second welcome to health care partner Kate McNamee, who is now the permanent Leader for Care Experience at Providence Health Care. In this blog piece, we say goodbye to Sara and connect with Kate to hear more about the role, as well as the organization’s partnership with PVN. 

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Tags: Health Care Partners

Welcome Teresa Bissenden!

Teresa Bissenden

We recently welcomed a new face to the BC Patient Safety & Quality Council. Say hello to Teresa Bissenden, who has joined the Council as the Director of Patient & Public Engagement – the team which supports PVN! 

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Tags: PVN Team

Health Care Partner Perspective: BC Emergency Medicine Network

Sharla Drebit

We were recently given the chance to connect with BC Emergency Medicine Network to discuss their recent work with PVN.

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Tags: Guest Posts, Health Care Partners

We’re Celebrating Patient Experience Week with Five Days of New Resources!

April 23 – 27 marks Patient Experience Week, an annual event that celebrates the health care staff that impact patient experiences. During this important week, we’ll be unveiling new resources every day to help support our health care partners in their patient engagement work!

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Tags: Uncategorised

How I became a Patient Partner

Our second guest blog post for National Volunteer Week is from patient partner Chad Dickie. In this piece, Chad discusses the importance of using your voice to make a difference and explains how patient perspectives can contribute to positive changes in the health care system.

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Tags: Guest Posts, PVN Volunteers, Uncategorised

PVN Remembers Katherine Willett

Katherine Willett was many things: a change maker, a beloved community member, and an outspoken advocate for family caregivers and seniors. The Patient Voices Network would like to take this time to acknowledge all the lives Katherine touched and the many changes she fought for as a volunteer in our health care system.

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Tags: Guest Posts, PVN Volunteers

Exploring PVN Land: An Adventure into Health Care Diplomacy

It’s National Volunteer Week, and we’re putting the spotlight on some of our incredible patient partners! In this blog piece, patient partner Jean Shepherd discusses how she got involved with PVN and what motivates her to keep using her voice.

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Tags: Guest Posts, PVN Volunteers

Happy Volunteer Week!

It’s National Volunteer Week from April 15 – 21, and we’d like to take this time to recognize all of you who volunteer in our health care system! We’ve accomplished so much this year, but we couldn’t have done it without the hard work of our patient partners. Thank you for all that you do […]

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Tags: PVN Team, PVN Volunteers

“What Matters to You?” Has Launched!

On April 11, the Council hosted a virtual kick off for“What Matters to You?” This kickoff featured incredible speakers, an overview of how the initiative began, and explained how you can spread the word and get involved. In case you weren’t able to attend, we’ve put together a recap of the event right here!

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Tags: Campaigns

Providence Health Care is Ready to Celebrate Patient Experience Week!

Patient Experience Week is just around the corner, and Providence Health Care is gearing up to celebrate the health care staff, volunteers and members of the community that impact the patient and family experience! If you’ve been a part of their efforts, make sure to attend their appreciation event on April 26th!

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Tags: Guest Posts, Health Care Partners

“What Matters to You?” is Back!

What Matters to You

You may remember “What Matters to You?” Day from 2017. This year, the initiative is back, but with one major change. We’re moving away from a single day of action and shifting towards asking “What matters to you?” each and every day.

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Tags: Campaigns

A Patient Partner’s Perspective of Quality Forum: Impressions by Don Grant

Popular blog posts 2018.Chad Dickie

Quality Forum 2018 has come and gone – and it certainly made an impact! In this post, patient partner Donald Grant shares his thoughts and takeaways from two jam-packed days of networking, information sharing and learning opportunities.

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Tags: Guest Posts, PVN Volunteers

Patient Stories: Building Trust With Young Patients in the Emergency Department

Visiting a hospital can be a frightening, emotional experience, especially if you’re a child. In this poem, patient partner David Baxter reflects on his work in the Psychiatric Emergency After Hours Service, and how he was able to connect with a young patient to provide comfort in a time of need.

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Tags: Guest Posts, PVN Volunteers