We have been closely following the COVID-19 pandemic and listening to guidance from those leading our health care system’s response. We recognize that some engagement opportunities may not proceed in their original timelines due to the system’s response, and thank our patient and health care partners for working together to reschedule activities. We encourage health care […]
As we celebrate our 10th anniversary throughout 2020, we’ll look back at engagement opportunities over the years to understand how patient engagement has impacted BC’s health care. In this post, our engagement leader Carol Stathers recalls a project with nursing students to evaluate the health care partners’ perspective through our Closing the Loop Process.
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As we continue into the new year, we’re excited to announce some changes within our Patient & Public Engagement team.
2020 marks an exciting milestone for the Patient Voices Network: 10 years since the network began! Read on to learn more about how we’ll be celebrating all year long.
We’re thrilled to announce that the new patient partner representatives have been selected! See who they are and learn more about how they were selected.
Cancer treatment involves decisions and effects that often overwhelm and scare patients. To help in these delicate moments, the UBC School of Population and Public Health created a peer navigation program to match prostate cancer survivors as peer supporters for patients undergoing treatment. In this blog post, Dr. Arminée Kazanjian tells us more about the […]
2019 is coming to a close, and we’re amazed by how quickly the year went by! As the holidays approach, it’s time for our annual reflection on our evolution over the past year and the meaningful role our patient and health care partners have had in improving BC’s health care system. We’re looking forward to […]
As a palliative patient, Sally Rosevear’s husband passed away at home without comfort measures, emotional support or assistance with personal care, despite her efforts to get him the best treatment possible. She decided to share their story to improve health care and help prevent other patients from experiencing what she and her husband went through.
The BC Patient Safety & Quality Council revealed the winners of its 2020 Quality Awards, and we’re thrilled to have our patient partners Betty Murray and Wendy Alston as the winner and runner-up of the Leadership in Advancing the Patient Voice category! We’re also happy to see amazing projects that contributed to improving the quality […]
You probably remember signing our Volunteer Agreement (VA) when you joined PVN, right? The VA is an essential tool to outline the responsibilities and supports available for volunteers, ensuring that they’re aware of the expectations when participating in engagements. After feedback, we decided to update the VA to make it even more helpful for everyone […]
After our post with 10 Ways to Implement Person- and Family-Centred Care in Your Health Care Practice, patient partners asked us for ways that they, too, can approach patient- and family-centred care. So we put together a helpful list for patients and families. We hope you like it!
Hello, patient partners! We’ve got an exciting opportunity to share with you: there are openings available for patient partner representatives from the Lower Mainland and Fraser Valley to join our Oversight & Advisory Committee!
Health care partners usually come to us for ideas on how to implement person- and family-centred care in their practices. So to celebrate Patient- and Family-Centred Care Month, our engagement leader Cathy Almost put together a helpful list of tips for care providers. Check it out!
October is Patient- and Family-Centred Care Month, a very special month for us! We’ll be celebrating with a series of blog posts about strengthening connections and making health care more person-centred. To kick off, our engagement leader Jami Brown wrote about how we can work together to create a healthy environment of person- and family-centred […]
It is with the utmost respect and admiration that we salute the legacy and life of our patient partner Gerry Johnson. Gerry passed away in July and will be missed immensely by his family, friends and everyone whose spirit has been touched by his kindness and helpfulness.
We’re excited – and proud! – to announce that patient partners Lisa Ridgway and Beverley Pomeroy have launched the first patient-led podcast on patient-oriented research. They’ll use their experience to host conversations with health care researchers and academics, health care decision-makers and other patient partners. In this post, Lisa talks about their motivation to create […]
Sepsis is a life-threatening reaction to an infection that, without timely treatment, can rapidly lead to tissue damage, organ failure and, possibly, death. Since 2012, the BC Sepsis Network has promoted early recognition and treatment of this disease, which causes a death every 3.5 seconds around the world. On September 13, World Sepsis Day, you’re […]
Patient partner Darlene Clayton, from Kispiox, BC, lost her son to an opioid overdose in 2018. In this post, she talks about how an Indigenous approach to wellness could improve treatment for people who use substances.
A retired public health nurse from Esquimalt, Margaret Scott-Peters became a patient partner to share her experience and knowledge to keep improving BC’s health care system. She attended the BC Patient Safety & Quality Council’s Engage to Improve: Creative Solutions for Working Better Together workshop on June 5 and wrote a blog post about her […]
Anyone who lives with persistent pain will know how much energy it takes to simply get through a single day. That’s why I asked myself what in the world I was thinking when I applied to attend the intensive three days of meetings, speakers, seminars, field trips, hallways, elevators, no daylight and thousands of people […]
Known as the “Small Centre with a Big Heart,” Sunny Hill Health Centre for Children, in Vancouver, provides specialized development and rehabilitation services for children, youth and families throughout BC. The organization saw International “What Matters to You?” Day as a chance to engage staff by encouraging conversations with families. The results were impressive, so […]
If you or a loved one have ever been sick and in need of care, you’ve probably felt the fear and anxiety of not knowing exactly what was going on and what the treatment would be. And you’ve probably felt relief and comfort if your health care providers made a point of including you in […]
As we mentioned in our post about how to create a self-care plan, a good self-care strategy can involve physical, psychological, emotional, spiritual and social aspects. They influence each other and our general well-being, so it’s essential to balance activities. If you often feel like you prioritize some areas and neglect others, it may be […]
Now that you learned how to get started on self-care, it’s a good time to start creating your self-care plan. It consists of identifying what makes you feel good, how to do more of those things and how to cope if you go through a crisis. Read on to find out how to create your […]
Happy Patient Experience Week! We want to thank all of you who volunteer your time to improve health care in BC. Volunteering is a selfless act and we know that it can sometimes take a toll on patient partners, especially when it involves sharing personal experiences. That’s why we’ll be publishing a series of posts […]
We’re celebrating National Volunteer Week 2019 and thrilled to see all the amazing results of patient partners’ work across the province! One of them is Lisa Ridgway, from Victoria, who is participating in patient-oriented research to help improve mental health care in BC. Read her post to learn more about her experience.
Quality Forum 2019 may be over, but you can learn from it through more than 100 videos, photos and presentation files now available online. Watch the plenaries, the debate and recorded sessions, download presentations and much more!
We’re excited to announce that the BC Patient Safety & Quality Council, which administers PVN, will be sponsoring 60 patient partners to attend two amazing learning opportunities over the next few months. The sponsorship is one of several measures the Council has been taking to increase capacity in our network, and we’d like to invite […]
You may remember that starting in December 2018 and through January 2019, the BC Patient Safety & Quality Council conducted a provincial engagement with us to gather the members’ views on patient partner compensation. We’re excited to announce that there was terrific participation from patient and health care partners across the province and we are […]
As the months fly by and we plan blog posts in 2019, we looked back to discover the most popular posts over the past year. It turns out you were really interested in the experiences of our patient and health care partners. Take a look at our five most popular blog posts in 2018 and […]
The BC Patient Safety & Quality Council hosted Quality Forum 2019 from February 26-28 in Vancouver. The event was a resounding success, filled with great learning opportunities, inspiring speakers and many chances to meet new people and make connections. This year, we sponsored 20 patient partners to attend the Forum. This was part of the […]
Quality Forum 2019 is just around the corner! As part of the Forum’s accreditation as a Patients Included conference, the BC Patient Safety & Quality Council will be broadcasting Health Talks, the Quality Awards ceremony, breakout sessions and plenary presentations live as they happen. This year, the Council has made it even easier to tune in to the sessions: […]
PVN Patient Partner Chad Dickie was recently sponsored by PVN to attend a great learning opportunity: a workshop on Design Thinking facilitated by the BC Patient Safety & Quality Council. Chad has been a volunteer since 2017 and has been a part of several committees and Boards, and involved with multiple patient engagement opportunities. He […]
Whether you’re new to PVN or a seasoned veteran, it’s helpful to know where you can find all of our most popular resources and what they will help you do. Of course, this only scratches the surface of all the material we have available but consider this a crash course to get you started. Without […]
PVN patient partners have the chance to attend many of the workshops offered by the BC Patient Safety & Quality Council, which cover topics such as applying design principles to health care challenges and using data to drive improvement projects. We recently sponsored two patient partners to attend these workshops and, in the first of […]
We are pleased to welcome Ashley Clark as the new Engagement Leader on Vancouver Island!
In October, the government of BC announced funding for a new urgent primary care facility to open in Langford on Vancouver Island. We caught up with Layton Engwer and Chad Dickie, two PVN patient partners who were involved in the consultation and implementation of the new centre. They told us about what it was like […]
As part of our monthly blog feature on all the regions of BC (so far, we’ve done posts on a successful PVN project at Fraser Health and takeaways from the IAP2 conference in Victoria), we are focusing on Northern BC this month! We’ve asked Cherie, a PVN Patient Partner, to tell us about her experience […]
We are pleased to welcome Cassy Mitchell as the new Engagement Leader in Northwest BC!
The International Association for Public Participation (IAP2) recently held their North American conference in Victoria and PVN sponsored three patient partners to attend this great learning opportunity. If you’re unfamiliar with IAP2, this is the organization that created the public engagement spectrum tool that PVN uses for our engagement opportunities. The conference welcomed nearly 400 […]
It appears to be a regular day on the rehabilitation floor at Ridge Meadows Hospital. Staff serve meals and check on patients, while families visit their loved ones — all in a day’s work. There’s something different on this day in particular, though: hospital volunteers, armed with iPads and positive attitudes, make the rounds at […]
As you may have heard, we are looking for four patient partner and two health care partner representatives to fill vacancies on PVN’s Oversight and Advisory Committee. This is a unique opportunity to learn about the inner workings of the Network. Share your voice at the table with other patient and health care partners as […]
Around the world, August 31 is recognized as Overdose Awareness Day. This year, Fort St. John is taking this event one step further: two local groups, the Fort St. John Community Action Team and Healthy Fort St. John, have joined forces to organize a week of activities to help raise awareness around substance use. There is […]
Health technology is a hot topic, particularly when it comes to patient engagement! We recently had the opportunity to connect with Selva Bayat from the Health Technology Assessment team to discuss how new incoming technologies are adopted within BC and what part patient engagement plays in their provincial expansion. The team has just released an […]
As you have may have read about on our Engagement Opportunities page (or heard about on the radio!), there are vacancies on five of Island Health’s Quality Councils. These groups meet regularly to approve new standards of care, review patient experiences, identify improvements, and celebrate successes across the Vancouver Island region. The patient partner perspective […]
We are pleased to welcome Kathryn Proudfoot as the new Provincial Engagement Leader!
Patient Partner Charles Lee and Engagement Leader Jami Brown recently attended the 2018 Networks Leadership Symposium in Vancouver, BC. This year, the symposium was themed “Networks as Balancing Acts: Managing Inherent Tensions?”. The purpose of this event was to encourage participants to explore a range of network tensions and the challenges involved in trying to […]
With “What Matters to You?” now a year-round initiative, we have been continually reaching out to patient and health care partners for their experiences with this important question. We chatted with Erin Muxlow from the Victoria Heights location of Good Samaritan Canada, an assisted living facility in New Westminster, about how it has influenced her […]
PVN Patient Partner Delia Cooper won the Leadership in Advancing the Patient Voice Award in the BC Patient Safety & Quality Council’s 2017 Quality Awards. Delia was recognized for her dedicated volunteerism supporting those with arthritis and other chronic conditions. Quality Award winners each receive a $2,500 sponsorship to support ongoing development and disseminate learning […]
With International “What Matters to You?” Day coming up tomorrow, we checked in with Leslie Louie and George Wallbank, two staff members at Sunny Hill Health Centre for Children in Vancouver, to find out more about their “What Matters to You?” activities last year. After they shared the poster they created for the 2018 Quality […]
In this blog post, patient partner Edwina Nearhood, a “What Matters to You?” Ambassador, discusses why the initiative resonates with her personally, how she got involved last year, and how she plans to keep the momentum going in 2018!
We’d like to give a warm second welcome to health care partner Kate McNamee, who is now the permanent Leader for Care Experience at Providence Health Care. In this blog piece, we say goodbye to Sara and connect with Kate to hear more about the role, as well as the organization’s partnership with PVN.
We recently welcomed a new face to the BC Patient Safety & Quality Council. Say hello to Teresa Bissenden, who has joined the Council as the Director of Patient & Public Engagement – the team which supports PVN!
We were recently given the chance to connect with BC Emergency Medicine Network to discuss their recent work with PVN.
April 23 – 27 marks Patient Experience Week, an annual event that celebrates the health care staff that impact patient experiences. During this important week, we’ll be unveiling new resources every day to help support our health care partners in their patient engagement work!
Our second guest blog post for National Volunteer Week is from patient partner Chad Dickie. In this piece, Chad discusses the importance of using your voice to make a difference and explains how patient perspectives can contribute to positive changes in the health care system.
Katherine Willett was many things: a change maker, a beloved community member, and an outspoken advocate for family caregivers and seniors. The Patient Voices Network would like to take this time to acknowledge all the lives Katherine touched and the many changes she fought for as a volunteer in our health care system.
It’s National Volunteer Week, and we’re putting the spotlight on some of our incredible patient partners! In this blog piece, patient partner Jean Shepherd discusses how she got involved with PVN and what motivates her to keep using her voice.
It’s National Volunteer Week from April 15 – 21, and we’d like to take this time to recognize all of you who volunteer in our health care system! We’ve accomplished so much this year, but we couldn’t have done it without the hard work of our patient partners. Thank you for all that you do […]
On April 11, the Council hosted a virtual kick off for“What Matters to You?” This kickoff featured incredible speakers, an overview of how the initiative began, and explained how you can spread the word and get involved. In case you weren’t able to attend, we’ve put together a recap of the event right here!
Patient Experience Week is just around the corner, and Providence Health Care is gearing up to celebrate the health care staff, volunteers and members of the community that impact the patient and family experience! If you’ve been a part of their efforts, make sure to attend their appreciation event on April 26th!
You may remember “What Matters to You?” Day from 2017. This year, the initiative is back, but with one major change. We’re moving away from a single day of action and shifting towards asking “What matters to you?” each and every day.
Quality Forum 2018 has come and gone – and it certainly made an impact! In this post, patient partner Donald Grant shares his thoughts and takeaways from two jam-packed days of networking, information sharing and learning opportunities.
Visiting a hospital can be a frightening, emotional experience, especially if you’re a child. In this poem, patient partner David Baxter reflects on his work in the Psychiatric Emergency After Hours Service, and how he was able to connect with a young patient to provide comfort in a time of need.
From CME to SBAR, health care language isn’t always the most straightforward. In fact, sometimes it can feel like a foreign language. But there’s no need to worry! Our new glossary provides simple explanations of the terminology and jargon you may encounter as a member of PVN.
Quality Forum 2018 is only days away and the two main days have sold out. But even if you aren’t able to attend the Forum in person, there’s no need for you to miss out on all the fun. We will be streaming breakouts, plenaries, the debate and Health Talks live on Facebook!
We are dedicated to bringing a range of voices to health care planning discussions. Including individuals of all ages will ensure that BC’s health care system reflects the needs of BC’s communities. Carol Stathers, Engagement Leader for the Interior region, shares how she partnered with two nursing students to encourage engagement among young adults.
You may have noticed a number of new opportunities in the Interior region on our Engagement Opportunities page. We have seven different opportunities across the Interior aimed at putting more focus on patient-and family-centred care.
As you may have noticed, lately we’ve been promoting several engagement opportunities in patient-oriented research across the province, a direct result of our partnership with the BC SUPPORT Unit. Read on to learn more about these opportunities and the changes you’ve started seeing on our website!
Indigenous Patient Partners: How We’re Following Approaches Suggested by Indigenous Friends and Advisors for Engagement
Our engagement leader for the Interior region, Jacquelyne Foidart, has been directly involved in our efforts to follow the lead of Indigenous Advisors to increase the participation of Indigenous patient partners in health care improvement. In this post, she shares a few approaches we’ve tried and the results so far:
2017 is coming to a close and we can hardly believe that the year went by so fast! As the holidays approach, it’s time to reflect on our evolution over the year, and all the impactful engagements in which our patient and health care partners were involved.
The BC Patient Safety & Quality Council (BCPSQC), which supports PVN, just announced the program and opened registration for the 7th annual Quality Forum. The conference will take place February 21-23 in Vancouver – and we’re excited about all the events involving the patient participation!
The BC Patient Safety & Quality Council just revealed the winners of its 2018 Quality Awards and we’re thrilled to have one of our patient partners among them! We’re also happy to see several projects that made exceptional contributions to improving quality of care. Read on to find out more about them!
Chad Dickie was one of two patient partners selected to participate in a Being an Effective Change Agent workshop offered by the BC Patient Safety & Quality Council in October. In this post he tells us why he decided to join the workshop and his main takeaways from this learning opportunity:
The BC Patient Safety & Quality Council just launched an awesome new workshop – an opportunity to learn about co-design methods from international health care leader Lynne Maher, Director of Innovation at Ko Awatea in NewZealand – and we’re excited to announce that we’ll be sponsoring 20 patient partners to attend. Read on to learn more […]
As you may have seen on our Engagement Opportunities page, Island Health is looking for patient partners to join several Quality Councils on Vancouver Island. We invited Catherine Marrie, a consultant with Island Health’s Quality and Patient Safety Portfolio, to write a blog post explaining these unique opportunities:
Pamela Jessen was one of our patient partners selected to join the judging panel in charge of deciding the winners and runners-up for the 2018 Quality Awards. She shared her experience in this post:
We’re excited to announce that the new patient partner representatives have been selected! See who they are and how they were selected:
Our Engagement Leader for the Fraser Valley Region, Jami Brown, held a “learning café” in May, where she shared the secrets of storytelling with a group of patient and health care partners. How did it go? Read her story:
Change Day 2017 is taking place on November 17 and you’re invited to join us in making health care better in BC! In this post you will learn more about the campaign and how to submit your pledge and stories:
Brenda Jagroop was one of our patient partners selected to participate in a Design Sprint Workshop offered by the BC Patient Safety & Quality Council in June. In this post she describes her experience in this innovative learning opportunity and how she plans to apply the learning in engagement opportunities:
We launched our Strategic Plan last week and we’re excited about having a guiding document for our work over the next three years! Developing it was a six-month process – in this post, we share how the plan was co-created with our partners to define our vision, values and priorities.
A crucial aspect of patient-centred care in BC is engaging those who truly represent the diversity in the province. One group often missed is youth, so Interior Health is working on ways to engage them in initiatives. In this post, our engagement leader Carol Stathers describes how Interior Health engaged high school students to get […]
The Provincial Health Services Authority (PHSA) recently engaged PVN Patient Partners, as well as patients and families across the province, in a province-wide opportunity to help develop a Patient and Family Inclusivity Policy and Playbook (toolkit). In this post, project lead Shannon Griffin recounts PHSA’s experience engaging patient partners: “Our goal with this engagement opportunity […]
Our patient partner Linda Perkins, from Surrey, has been fighting blindness for the last 20 years. In this post, she tells us her story and the meaningful difference a true health care partner has made in her health and her life:
On June 6, PVN teamed up with organizations and individuals across the province to ask a simple question: “What Matters to You?” As we mentioned here, the goal of the day was to encourage meaningful conversations between patients, families and caregivers, and their health care providers. Our engagement leader Leah Smith joined “What Matters to […]
No one can say that our patient partner Bob Strain doesn’t put his heart into spreading the importance of patients expressing what matters to them and taking the lead in their health care. This year, Bob is so dedicated to promoting the message far and wide in preparation for “What Matters to You?” Day tomorrow […]
As you’ve probably seen in our newsletters and social media feeds, we’ve been deeply involved with “What Matters to You?” Day the last few months. Since the campaign aligns with PVN’s work and a number of our Oversight & Advisory Committee members have been involved in the planning, we wanted to know what matters to […]
Everyone becomes a patient eventually. A month ago, it was our engagement leader Cathy Almost’s turn, when an accident made her seek care at the emergency department. Now she describes her experience and her findings about what matters to her as a patient:
In early 2016, Okanagan College contacted us in search of an experienced caregiver who would like to speak to a health promotion and gerontology class. The idea was to discuss family members who care for older adults needing assistance, and to identify health promotion strategies and community support for family caregivers.
Our fourth guest post for Patient Experience Week is from Danica Longair, a PVN Patient Partner who experienced exceptional care through two pregnancies.
Our third guest blog post for Patient Experience Week is from Colleen Kennedy, who interviewed social worker Brenda Goossen. Brenda shared her reasons for joining “What Matters to You?” Day and her perspective as a provider on the patient experience.
Our second guest blog post for Patient Experience Week is from Beth Campbell Duke, a PVN Patient Partner with a caregiver’s perspective on “wrap around” health care.
Our first guest blog post for Patient Experience Week is from PVN Patient Partner Jean Shepherd, whose story shows the importance of compassion and listening.
April 24-28 is Patient Experience Week, an annual week of recognition to celebrate the impact of health care staff on the patient experience. To mark the occasion, we’ll be sharing guest blog posts from patients, a caregiver, and a health care provider that illustrate the value of person-centred, compassionate care.
Oshi Mathur was one of the 20 PVN Patient Partners to attend Quality Forum 2017, which took place March 1-3 in Vancouver. In this post he describes his experience at the Forum and his main takeaways from participating:
2016 was a big year for PVN: we grew our membership significantly; engaged 428 patient partners in over 200 engagement opportunities; rebranded with a fresh, new look; and created new online resources to connect with members and the public at large. We launched our 2016 Annual Report at the Quality Forum earlier this month, and now you […]
We’re thrilled to say that this year, for the very first time, the BC Patient Safety & Quality Council (BCPSQC) will be broadcasting Health Talks, the Quality Awards ceremony, and the Quality Forum’s plenary sessions on Facebook Live during Quality Forum 2017! The events will be available to those who can’t attend in person, as […]
Quality Forum 2017 is taking place on March 1-3 in Vancouver, and we’re excited with the fact that there will be many PVN Patient Partners participating! It will be a great learning and networking opportunity, and we’re looking forward to connecting with everyone at the event. We were curious about what those 20 patients are […]