Blog

Health Care Partner Perspective: Bringing Patient Voices into Health Technology

Health technology is a hot topic, particularly when it comes to patient engagement! We recently had the opportunity to connect with Selva Bayat from the Health Technology Assessment team to discuss how new incoming technologies are adopted within BC and what part patient engagement plays in their provincial expansion. The team has just released an […]

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Tags: Health Care Partners

Patient Partner Perspective: Eric Gubby Relates His PVN Experience to his Aerospace Career

As you have may have read about on our Engagement Opportunities page (or heard about on the radio!), there are vacancies on five of Island Health’s Quality Councils. These groups meet regularly to approve new standards of care, review patient experiences, identify improvements, and celebrate successes across the Vancouver Island region. The patient partner perspective […]

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Tags: PVN Volunteers

Meet Kathryn Proudfoot, Our New Provincial Engagement Leader!

We are pleased to welcome Kathryn Proudfoot as the new Provincial Engagement Leader!

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Tags: PVN Team

The Challenges of Managing a Network: Patient Partner and Engagement Leader Perspectives

Patient Partner Charles Lee and Engagement Leader Jami Brown recently attended the 2018 Networks Leadership Symposium in Vancouver, BC. This year, the symposium was themed “Networks as Balancing Acts: Managing Inherent Tensions?”. The purpose of this event was to encourage participants to explore a range of network tensions and the challenges involved in trying to […]

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Tags: Guest Posts, PVN Team, PVN Volunteers

Bringing Seniors Together at Good Samaritan Canada with “What Matters to You?”

With “What Matters to You?” now a year-round initiative, we have been continually reaching out to patient and health care partners for their experiences with this important question. We chatted with Erin Muxlow from the Victoria Heights location of Good Samaritan Canada, an assisted living facility in New Westminster, about how it has influenced her […]

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Tags: Health Care Partners

Quality Award Winner Update: Delia Cooper Brings People with Chronic Conditions Together

PVN Patient Partner Delia Cooper won the Leadership in Advancing the Patient Voice Award in the BC Patient Safety & Quality Council’s 2017 Quality Awards. Delia was recognized for her dedicated volunteerism supporting those with arthritis and other chronic conditions. Quality Award winners each receive a $2,500 sponsorship to support ongoing development and disseminate learning […]

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Tags: Guest Posts, PVN Volunteers, Success Stories

“What Matters to You?” Sparks Change at Sunny Hill Health Centre for Children

With International “What Matters to You?” Day coming up tomorrow, we checked in with Leslie Louie and George Wallbank, two staff members at Sunny Hill Health Centre for Children in Vancouver, to find out more about their “What Matters to You?” activities last year. After they shared the poster they created for the 2018 Quality […]

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Tags: Health Care Partners, Success Stories

Patient Partner Perspective: Edwina Nearhood (WMTY Ambassador) Shares About What Matters

In this blog post, patient partner Edwina Nearhood, a “What Matters to You?” Ambassador, discusses why the initiative resonates with her personally, how she got involved last year, and how she plans to keep the momentum going in 2018! 

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Tags: Guest Posts, PVN Volunteers

Giving an Official Welcome to a Familiar Face at Providence Health Care

We’d like to give a warm second welcome to health care partner Kate McNamee, who is now the permanent Leader for Care Experience at Providence Health Care. In this blog piece, we say goodbye to Sara and connect with Kate to hear more about the role, as well as the organization’s partnership with PVN. 

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Tags: Health Care Partners

Welcome Teresa Bissenden!

Teresa Bissenden

We recently welcomed a new face to the BC Patient Safety & Quality Council. Say hello to Teresa Bissenden, who has joined the Council as the Director of Patient & Public Engagement – the team which supports PVN! 

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Tags: PVN Team

Health Care Partner Perspective: BC Emergency Medicine Network

Sharla Drebit

We were recently given the chance to connect with BC Emergency Medicine Network to discuss their recent work with PVN.

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Tags: Guest Posts, Health Care Partners

We’re Celebrating Patient Experience Week with Five Days of New Resources!

April 23 – 27 marks Patient Experience Week, an annual event that celebrates the health care staff that impact patient experiences. During this important week, we’ll be unveiling new resources every day to help support our health care partners in their patient engagement work!

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Tags: Uncategorised

How I became a Patient Partner

Our second guest blog post for National Volunteer Week is from patient partner Chad Dickie. In this piece, Chad discusses the importance of using your voice to make a difference and explains how patient perspectives can contribute to positive changes in the health care system.

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Tags: Guest Posts, PVN Volunteers, Uncategorised

PVN Remembers Katherine Willett

Katherine Willett was many things: a change maker, a beloved community member, and an outspoken advocate for family caregivers and seniors. The Patient Voices Network would like to take this time to acknowledge all the lives Katherine touched and the many changes she fought for as a volunteer in our health care system.

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Tags: Guest Posts, PVN Volunteers

Exploring PVN Land: An Adventure into Health Care Diplomacy

It’s National Volunteer Week, and we’re putting the spotlight on some of our incredible patient partners! In this blog piece, patient partner Jean Shepherd discusses how she got involved with PVN and what motivates her to keep using her voice.

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Tags: Guest Posts, PVN Volunteers

Happy Volunteer Week!

It’s National Volunteer Week from April 15 – 21, and we’d like to take this time to recognize all of you who volunteer in our health care system! We’ve accomplished so much this year, but we couldn’t have done it without the hard work of our patient partners. Thank you for all that you do […]

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Tags: PVN Team, PVN Volunteers

“What Matters to You?” Has Launched!

On April 11, the Council hosted a virtual kick off for“What Matters to You?” This kickoff featured incredible speakers, an overview of how the initiative began, and explained how you can spread the word and get involved. In case you weren’t able to attend, we’ve put together a recap of the event right here!

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Tags: Campaigns

Providence Health Care is Ready to Celebrate Patient Experience Week!

Patient Experience Week is just around the corner, and Providence Health Care is gearing up to celebrate the health care staff, volunteers and members of the community that impact the patient and family experience! If you’ve been a part of their efforts, make sure to attend their appreciation event on April 26th!

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Tags: Guest Posts, Health Care Partners

“What Matters to You?” is Back!

What Matters to You

You may remember “What Matters to You?” Day from 2017. This year, the initiative is back, but with one major change. We’re moving away from a single day of action and shifting towards asking “What matters to you?” each and every day.

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Tags: Campaigns

A Patient Partner’s Perspective of Quality Forum: Impressions by Don Grant

Quality Forum 2018 has come and gone – and it certainly made an impact! In this post, patient partner Donald Grant shares his thoughts and takeaways from two jam-packed days of networking, information sharing and learning opportunities.

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Tags: Guest Posts, PVN Volunteers

Patient Stories: Building Trust With Young Patients in the Emergency Department

Visiting a hospital can be a frightening, emotional experience, especially if you’re a child. In this poem, patient partner David Baxter reflects on his work in the Psychiatric Emergency After Hours Service, and how he was able to connect with a young patient to provide comfort in a time of need.

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Tags: Guest Posts, PVN Volunteers

Demystifying Health Care Language

Glossary of terms

From CME to SBAR, health care language isn’t always the most straightforward. In fact, sometimes it can feel like a foreign language. But there’s no need to worry! Our new glossary provides simple explanations of the terminology and jargon you may encounter as a member of PVN.

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Tags: About PVN, Info

Announcing Live Stream Events: Enjoy Quality Forum 2018 from Wherever You Are

Quality Forum 2017

Quality Forum 2018 is only days away and the two main days have sold out. But even if you aren’t able to attend the Forum in person, there’s no need for you to miss out on all the fun. We will be streaming breakouts, plenaries, the debate and Health Talks live on Facebook!

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Tags: Uncategorised

Engaging Young Adults in Health Care Planning (Nursing 431)

We are dedicated to bringing a range of voices to health care planning discussions. Including individuals of all ages will ensure that BC’s health care system reflects the needs of BC’s communities. Carol Stathers, Engagement Leader for the Interior region, shares how she partnered with two nursing students to encourage engagement among young adults.

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Tags: About PVN, Guest Posts, PVN Team

Help Put Patients at the Heart of Interior Health Care!

Volunteer in the Interior

You may have noticed a number of new opportunities in the Interior region on our Engagement Opportunities page. We have seven different opportunities across the Interior aimed at putting more focus on patient-and family-centred care.

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Tags: Health Care Partners, Info

Check out the New Patient-Oriented Research Area on Our Website!

Research Engagement Opportunities.SPOR and PVN

As you may have noticed, lately we’ve been promoting several engagement opportunities in patient-oriented research across the province, a direct result of our partnership with the BC SUPPORT Unit. Read on to learn more about these opportunities and the changes you’ve started seeing on our website!

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Tags: About PVN, News & Events

Indigenous Patient Partners: How We’re Following Approaches Suggested by Indigenous Friends and Advisors for Engagement

Buzz-Morissette-and-Jacquelyne-Foidart-in-Kamloops.Patient-Voices-Network

Our engagement leader for the Interior region, Jacquelyne Foidart, has been directly involved in our efforts to follow the lead of Indigenous Advisors to increase the participation of Indigenous patient partners in health care improvement. In this post, she shares a few approaches we’ve tried and the results so far:

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Tags: About PVN, Guest Posts, PVN Team

2017 Was Great – Thanks to You!

end-of-year-2017-message-PVN

2017 is coming to a close and we can hardly believe that the year went by so fast! As the holidays approach, it’s time to reflect on our evolution over the year, and all the impactful engagements in which our patient and health care partners were involved.

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Tags: Uncategorised

Join Us at Quality Forum 2018!

Join-us-at-Quality-Forum-2018.Patient-Voices-Network

The BC Patient Safety & Quality Council (BCPSQC), which supports PVN, just announced the program and opened registration for the 7th annual Quality Forum. The conference will take place February 21-23 in Vancouver – and we’re excited about all the events involving the patient participation!

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Tags: Uncategorised

Congrats to Isabel Jordan: A Leader in Advancing the Patient Voice

Isabel Jordan.Winner.Leadership in advancing the patient voice.2018 Quality Awards

The BC Patient Safety & Quality Council just revealed the winners of its 2018 Quality Awards and we’re thrilled to have one of our patient partners among them! We’re also happy to see several projects that made exceptional contributions to improving quality of care. Read on to find out more about them!

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Tags: Uncategorised

Patient Partner Experience: Learning to Become an Effective Change Agent

Chad Dickie was one of two patient partners selected to participate in a Being an Effective Change Agent workshop offered by the BC Patient Safety & Quality Council in October. In this post he tells us why he decided to join the workshop and his main takeaways from this learning opportunity:

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Tags: Guest Posts, Success Stories

A Workshop on Co-Designing Health Care: Amazing New Learning Opportunity for 20 Patient Partners

The BC Patient Safety & Quality Council just launched an awesome new workshop – an opportunity to learn about co-design methods from international health care leader Lynne Maher, Director of Innovation at Ko Awatea in NewZealand – and we’re excited to announce that we’ll be sponsoring 20 patient partners to attend. Read on to learn more […]

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Tags: Info, News & Events

Here’s How You Can Help Improve Island Health’s Quality of Care!

Join Island Health's Quality Councils

As you may have seen on our Engagement Opportunities page, Island Health is looking for patient partners to join several Quality Councils on Vancouver Island. We invited Catherine Marrie, a consultant with Island Health’s Quality and Patient Safety Portfolio, to write a blog post explaining these unique opportunities:

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Tags: Guest Posts, Health Care Partners, Info

Patient Partner Experience: Being a 2018 Quality Awards Judge

2018 Quality Awards Judges Meeting.Pamela Jessen and Cynthia Thurston.Patient Voices Network

Pamela Jessen was one of our patient partners selected to join the judging panel in charge of deciding the winners and runners-up for the 2018 Quality Awards. She shared her experience in this post:

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Tags: Guest Posts, PVN Volunteers

Meet Our New Oversight & Advisory Committee Patient Partner Representatives!

New Oversight & Advisory Committee Patient Partner Representatives.Patient Voices Network 2017

We’re excited to announce that the new patient partner representatives have been selected! See who they are and how they were selected:

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Tags: About PVN, News & Events, PVN Volunteers

Storytelling: Learning How to Tell a Good Story in Health Care

Storytelling.Learning cafe. Patient Voices Network.May 2017

Our Engagement Leader for the Fraser Valley Region, Jami Brown, held a “learning café” in May, where she shared the secrets of storytelling with a group of patient and health care partners. How did it go? Read her story:

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Tags: About PVN, Info, News & Events

Change Day is Back in 2017! Send Your Pledges and Stories

Change Day BC Campaign.BC Patient Safety & Quality Council

Change Day 2017 is taking place on November 17 and you’re invited to join us in making health care better in BC! In this post you will learn more about the campaign and how to submit your pledge and stories:

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Tags: Campaigns, Guest Posts

Patient Partner Experience: Getting Disruptive at a Design Sprint Workshop

PVN Patient Partner Brenda Jagroop at the Design Sprint Workshop offered by the BCPSQC in June 2017.Patient Voices Network

Brenda Jagroop was one of our patient partners selected to participate in a Design Sprint Workshop offered by the BC Patient Safety & Quality Council in June. In this post she describes her experience in this innovative learning opportunity and how she plans to apply the learning in engagement opportunities:

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Tags: Uncategorised

Our New Strategic Plan Is Now Available! Here’s the Story of Its Development

The PVN Strategic Plan for 2017-2020 is now available.Patient Voices Network

We launched our Strategic Plan last week and we’re excited about having a guiding document for our work over the next three years! Developing it was a six-month process – in this post, we share how the plan was co-created with our partners to define our  vision, values and priorities.

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Tags: About PVN, News & Events

High School Students Help Interior Health’s Online Portal

Focus Group MyHealthPortal.Engaging young volunteers.Patient Voices Network

A crucial aspect of patient-centred care in BC is engaging those who truly represent the diversity in the province. One group often missed is youth, so Interior Health is working on ways to engage them in initiatives. In this post, our engagement leader Carol Stathers describes how Interior Health engaged high school students to get […]

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Tags: Uncategorised

Results of Engagement Opportunities: PHSA’s Patient and Family Inclusivity Policy

Results of engagement opportunities.Patient Voices Network.PHSA

The Provincial Health Services Authority (PHSA) recently engaged PVN Patient Partners, as well as patients and families across the province, in a province-wide opportunity to help develop a Patient and Family Inclusivity Policy and Playbook (toolkit). In this post, project lead Shannon Griffin recounts PHSA’s experience engaging patient partners: “Our goal with this engagement opportunity […]

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Tags: Guest Posts, Health Care Partners, Success Stories

Patient Stories: A True Health Care Partnership

Linda Perkins.PVN Patient Partner.Surrey

Our patient partner Linda Perkins, from Surrey, has been fighting blindness for the last 20 years. In this post, she tells us her story and the meaningful difference a true health care partner has made in her health and her life:

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Tags: Guest Posts, PVN Volunteers

What Matters to You? Patients of All Ages Share Their Stories

What Matters to You.Vancouver Island.Patient Experience Tree

On June 6, PVN teamed up with organizations and individuals across the province to ask a simple question: “What Matters to You?” As we mentioned here, the goal of the day was to encourage meaningful conversations between patients, families and caregivers, and their health care providers. Our engagement leader Leah Smith joined “What Matters to […]

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Tags: About PVN, Campaigns, News & Events, PVN Team, Success Stories

PVN Members in Abbotsford Gear up for “What Matters to You?” Day 2017

No one can say that our patient partner Bob Strain doesn’t put his heart into spreading the importance of patients expressing what matters to them and taking the lead in their health care. This year, Bob is so dedicated to promoting the message far and wide in preparation for “What Matters to You?” Day tomorrow […]

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Tags: Campaigns, Guest Posts, PVN Volunteers

“What Matters to You?” Day: See What Matters to Our Oversight & Advisory Committee Members

what matters to you 17

As you’ve probably seen in our newsletters and social media feeds, we’ve been deeply involved with “What Matters to You?” Day  the last few months. Since the campaign aligns with PVN’s work and a number of our Oversight & Advisory Committee members have been involved in the planning, we wanted to know what matters to […]

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Tags: About PVN, PVN Team

How a Trip to the Emergency Department Helped a Patient Learn What Matters to Them

PVN Engagement Leaders.Cathy Almost

Everyone becomes a patient eventually. A month ago, it was our engagement leader Cathy Almost’s turn, when an accident made her seek care at the emergency department. Now she describes her experience and her findings about what matters to her as a patient:

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Tags: About PVN, Campaigns, Guest Posts, PVN Team

Patient Partners in Action: Presenting at an Okanagan College Nursing Class

Patient-Partners-in-Action-Presenting-at-an-Okanagan-College-Nursing-Class

In early 2016, Okanagan College contacted us in search of an experienced caregiver who would like to speak to a health promotion and gerontology class. The idea was to discuss family members who care for older adults needing assistance, and to identify health promotion strategies and community support for family caregivers.

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Tags: PVN Volunteers, Success Stories

Patient Experience Week: Care and Understanding throughout Two Pregnancies

Our fourth guest post for Patient Experience Week is from Danica Longair, a PVN Patient Partner who experienced exceptional care through two pregnancies.

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Tags: Guest Posts, Uncategorised

Patient Experience Week: A Provider Perspective

Our third guest blog post for Patient Experience Week is from Colleen Kennedy, who interviewed  social worker Brenda Goossen. Brenda shared her reasons for joining “What Matters to You?” Day and her perspective as a provider on the patient experience.

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Tags: Guest Posts

Patient Experience Week: Our Transplant Journey and the Importance of a Team

Our second guest blog post for Patient Experience Week is from Beth Campbell Duke, a PVN Patient Partner with a caregiver’s perspective on “wrap around” health care.

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Tags: Guest Posts

Patient Experience Week: The Lady with the Lamp

Florence Nightingale

Our first guest blog post for Patient Experience Week is from PVN Patient Partner Jean Shepherd, whose story shows the importance of compassion and listening.

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Tags: Guest Posts

It’s Patient Experience Week!

April 24-28 is Patient Experience Week, an annual week of recognition to celebrate the impact of health care staff on the patient experience. To mark the occasion, we’ll be sharing guest blog posts from patients, a caregiver, and a health care provider that illustrate the value of person-centred, compassionate care.

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Tags: Uncategorised

A Patient Partner’s Experience at Quality Forum 2017

Oshi at QF17

Oshi Mathur was one of the 20 PVN Patient Partners to attend Quality Forum 2017, which took place March 1-3 in Vancouver. In this post he describes his experience at the Forum and his main takeaways from participating:

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Tags: Guest Posts, News & Events, PVN Volunteers

Our First Annual Report Is Here: Check It Out!

2016 was a big year for PVN: we grew our membership significantly; engaged 428 patient partners in over 200 engagement opportunities; rebranded with a fresh, new look; and created new online resources to connect with members and the public at large. We launched our 2016 Annual Report at the Quality Forum earlier this month, and now you […]

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Tags: About PVN, Info

Watch Quality Forum 2017 Live on Facebook!

We’re thrilled to say that this year, for the very first time, the BC Patient Safety & Quality Council (BCPSQC) will be broadcasting Health Talks, the Quality Awards ceremony, and the Quality Forum’s plenary sessions on Facebook Live during Quality Forum 2017! The events will be available to those who can’t attend in person, as […]

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Tags: Guest Posts, Info, News & Events

There Will Be PVN Patient Partners at Quality Forum 2017 – Here’s What They’re Looking Forward To!

Quality Forum.Vancouver

Quality Forum 2017 is taking place on March 1-3 in Vancouver, and we’re excited with the fact that there will be many PVN Patient Partners participating! It will be a great learning and networking opportunity, and we’re looking forward to connecting with everyone at the event. We were curious about what those 20 patients are […]

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Tags: News & Events, PVN Volunteers

You’re Invited to Join Our New Campaign: “What Matters to You?” Day

What Matters to You Day.British Columbia.PVN

Has a health care provider ever asked you, “What matters to you?” Have you ever shared with a health care provider what truly matters to you in your care? Asking that simple question has launched an international campaign that we are thrilled to be a part of. Today, the BC Patient Safety and Quality Council, […]

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Tags: About PVN, Guest Posts, News & Events

We’re Engaging Younger Patient Partners! Here’s How

A key priority for PVN is to diversify our network to better reflect the population in BC. We’ve been working to recruit people with specific health experiences, youth and men, as well as populations of varying social and cultural backgrounds. In this post, our engagement leader Carol Stathers tells us more about PVN’s initiatives to […]

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Tags: About PVN, Guest Posts, Info, PVN Team

Volunteering since 2013: A Patient Partner’s Perspective on Working with PVN

Leya Stringer

After facing challenges with her health since a young age, Leya Stringer decided to become a PVN Patient Partner in 2013 to share her experience and help improve the health care system. Four years and 30 engagement opportunities later, she wrote this blog post to tell us what it was like to start participating and […]

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Tags: PVN Volunteers

How to Connect with Other Patient and Health Care Partners in Our PVN Facebook Group

Are you a member of our PVN Patient & Health Care Partners Facebook Group? In this post we’ll show you how to join the group and use it to connect with other PVN members across BC. Check it out!

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Tags: About PVN

A Patient Partner’s Experience at the National Forum on Quality Improvement in Health Care

Edwina Nearhood at the IHI Conference in Orlando 2016

A few weeks ago, our patient partner Edwina Nearhood wrote a guest post about what she was looking forward to learning at the National Forum on Quality Improvement in Health Care. Edwina was very excited about attending the conference and, in this follow-up post, she tells us what the experience was like:

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Tags: Guest Posts, PVN Volunteers

A Recap of Our Time at Fraser Health’s Patient Experience Summit

Our project coordinator Shannon Sahota joined Fraser Health’s Patient Experience Summit on December 2 and had a great time watching PVN Patient Partners in action. In this guest post she tells us about her experience and recaps the event:

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Tags: Guest Posts, News & Events, PVN Team

A PVN Patient Partner will attend a conference in Orlando, Florida. Read about what she’s looking forward to!

Since joining PVN in early summer 2016, Edwina Nearhood has participated in many engagement opportunities. In this guest blog post, she tells us why she’s looking forward to attending the National Forum on Quality Improvement in Health Care: “I was put in contact with PVN after I had a less then desirable experience over several […]

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Tags: Guest Posts, PVN Volunteers

Quality Awards 2017 – Cheers to Our Awarded Patient Partners!

Quality Awards 2017

Created by the BC Patient Safety & Quality Council in 2009, the Quality Awards celebrate individuals, teams and facilities that significantly improved the quality of care in BC. This year, four individuals and four projects were recognized for their exceptional contributions to all areas of care in the province, from preventing illness and injury to […]

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Tags: News & Events, PVN Volunteers, Success Stories

We Grabbed Coffee! Here’s a Recap of our Vancouver Island Networking Event

PVN Networking Coffee in Vancouver Island.Kira Tozer and Ryan Sidorchuk

We’re always looking for ways to get to know our patient partners better and find out their hopes and expectations for the Network. That’s why we’ve been planning a series of networking coffee events across BC for patient partners, PVN Engagement Leaders and health care partners.

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Tags: News & Events

What It Feels Like to Be an Engagement Leader with PVN

Jami Brown.PVN Engagement Leader

Jami Brown, engagement leader for the Fraser Valley region, joined PVN in February and has been having amazing experiences with patient partners ever since. She wrote about them in this blog post, in which she also introduces the beautiful story of Bob and Kimberly Strain, a father and daughter duo who volunteer together.

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Tags: PVN Team

Welcome to PVN’s New Online Home!

Welcome to PVN

Welcome to PVN’s new online home! We’re excited to see how it helps us recruit new patient and health care partners, and how it will help us support their efforts to improve British Columbia’s health care system, together.

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Tags: About PVN

Meet our Volunteers: Fran Banks

Patient Voices Network: Meet our Volunteers: Fran Banks and her daughters

We’re ready to begin telling the stories of our patient and health care partners! Our first ‘Meet our Volunteers’ blog post introduces you to Fran Banks, a PVN Volunteer from White Rock.

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Tags: PVN Volunteers