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Because your voice matters.

About Us

The Patient Voices Network is a community of patients, families and caregivers working together with health care partners to improve BC’s health system.

Patient engagement improves the quality of health care. It leads to better experiences for patients and care providers, including better patient safety and health outcomes as well as lower costs.

Including patient voices provides new perspectives and greater understanding for both patient and health care partners, leading to more informed decisions. Our community shares a common purpose of including the patient voice in problem-solving and decision-making to improve BC’s health care system.

Our story dates back to 2009 when we were created by the Ministry of Health as part of its Patients as Partners strategy. Since then, we’ve been matching volunteers with health care partners who are seeking to engage patients in their efforts to improve their quality of care.

We provide the structure and supports for patient and health care partners to:

  • Build relationships
  • Learn from each other
  • Create a shared understanding of challenges and opportunities, and
  • Inform decisions 

BC Patient Safety & Quality Council

PVN is administered by the BC Patient Safety & Quality Council as part of its work to ensure person- and family-centred care throughout the health care system.  

In support of this mandate, the Council engages patients, caregivers and the public as partners in the health care system and accelerates the spread of engagement through networking, shared goals, the development of resources and educational opportunities.

Every year, the Council supports more than 100 patient partners to attend conferences, workshops and programs to learn about the health care system and how to improve it.

The Council’s Patient & Public Engagement Team
PVN is supported by the BC Patient Safety & Quality Council’s patient & public engagement team.

Team members are located in communities throughout the province to build relationships and provide an understanding of local environments. They include engagement leaders who recruit, orient and support patient partners while working with health system stakeholders to develop and promote engagement opportunities.

If you have any questions, we would be happy to help you! Contact us today.

If you are seeking an answer to a specific health care service concern, please contact your local Patient Care Quality Office. 

Oversight & Advisory Committee

PVN is guided by an Oversight & Advisory Committee to ensure that PVN’s decisions reflect a thoughtful understanding of partner feedback. The committee includes representatives from health care organizations and the Ministry of Health, as well as an equal number of patient representatives from across BC. It is co-chaired by the Council’s director of patient and public engagement and a patient partner.

Together, patient partners and health care partners know best how to improve health care.

From Our Community

Cherie Mercer

Patient Partner, New Aiyansh

Cherie Mercer

I have learned so much about innovation and capacity building by being part of PVN. I signed up to build my leadership skills, however, I experience benefits for myself, my community and Indigenous peoples throughout the province. I understand more about the complexities and opportunities required to improve health care.