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Because your voice matters.

Partnership Impacts

Collaborations between our patient and health care partners are improving the quality of care within BC’s health care system. While we provide some of those partnership impacts in our annual report, we know that you want to know more about the impact you’re making.

These blog posts, videos, podcasts and other resources provide you with stories of inspiration, dedication and collaboration which achieved better health care. We collect these stories through our Closing the Loop Process (CTL) or direct submissions from patient and/or health care partners; they help guide our future work and serve as a meaningful way patient partners receive recognition, feedback and validation for their time and volunteerism. If you want to tell us about your partnership, we have created a checklist to help guide your submission.

We would also be happy to have you write your own article. All submissions will be subject to review and edits, following consultations between you and the BC Patient Safety & Quality Council team. Since writing something from scratch – especially for someone else – can be tricky, we put together a few tips and suggestions to make it easier and faster for you.

Contact us if you’d like to share the story of your engagement opportunity. We’d love to help you tell it!

Digital Health Policy Advisory Groups

2020 was a year of learning to do things in new ways: grocery shopping in a mask, socializing six feet apart, working from home and seeing your doctor through a computer screen. For many British Columbians, 2020 was the first time they encountered virtual care by connecting with a care…

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Comox Valley Primary Care Network

In September 2020, the Ministry of Health announced the creation of a Primary Care Network (PCN) in the Comox Valley as part of the government’s Primary and Community Care Strategy focused on team-based care. The Comox Valley PCN is a partnership between Métis, Inuit and First Nations communities, Island Health,…

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Virtual Psychiatry Consultations

The Shared Care team at Providence Health Care has been connecting with patient partners since the beginning of the Patient Voices Network – 11 years and counting! Since its first engagement in 2010, which resulted in winning a national award for the Rapid Access to Consultative Expertise (RACE) project, the…

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Collaborative Heart Attack Management Program

Timely access to care is always important, and especially so when every passing second adds to a patient’s risk of a negative outcome – as in the case of a heart attack. Sumandeep Dhesi, a cardiologist at Interior Health’s Royal Inland Hospital, recognized that precious time was lost by waiting…

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Patient Engagement in Quality Improvement at Burnaby Hospital

In recent years, as the value of patient engagement has become more widely acknowledged, many organizations and hospitals have created designated staff positions to support and expand the practice in their facilities. At Burnaby Hospital, Ryan MacKay acts as the site’s Coordinator for Quality & Patient Experience by supporting efforts…

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How a Patient Partner Helped Improve Medical Imaging in Kelowna

The staff in the medical imaging department at Kelowna General Hospital knew that the ultrasound experience for both patients and staff could be improved. In the spring of 2018, they held a Rapid Process Improvement Workshop to identify potential improvements. In the workshop, participants identified and worked through rapid…

Continue reading… A photo of Kelowna General Hospital at dusk, with a dark blue sky.
Patient Engagement in Northern Health

Northern Health is learning and growing in its capacity to engage with patient partners. In this blog post, we reflect on our patient engagement experiences with PVN and share key lessons learned. We are pleased with the developments that have occurred and look forward to continuing to grow our…

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From Our Community

Shannon Griffin

Leader, Patient and Family Centred Care in Fraser Health

Shannon Griffin

Recently, a PVN Patient Advisor asked healthcare partners, “What are we learning from patients, families, and others thus far during this pandemic?”. This is an excellent question and one to ask ourselves daily.