Blog Posts tagged 'Patient Voice Mail'

Working Together to Improve Emergency Services

The BC Emergency Medicine Network (BC EMN) places a huge premium on engaging patients, getting their advice and perspectives so that it can better plan and implement programs. Patient partners sit on the advisory committee and work on the network’s planning and operations. Ten PVN members joined this team to provide input and share resources […]

PVN 10th Anniversary Story: Derek Koch on Connecting Early and Often

In our PVN 10th Anniversary blog, our health care partner Derek Koch, Spiritual Health Practitioner and Patient- and Family-Centred Care Lead at Kelowna General Hospital talks about how his team is making the patient experience a priority. 1. Can you tell us why you wanted patient partner(s) involved? The bottom line is because we’re caring […]

Word in the Network: Partnerships for Improvement

Through important partnerships with organizations in BC and across Canada, the BC Patient Safety & Quality Council and patient partners have been working together on projects that support meaningful involvement of all voices in health care. We’re highlighting a few in this edition of “Word in the Network.” Diversity Learning Exchange Steering Committee In summer […]

This Week’s Top 5 Resources — July 21

Many organizations are creating resources and tools to support patient engagement – we’ve collected five examples that we think are good engagement reads made in BC, nationally and internationally. NOTE: This is not an exhaustive list, nor is it an endorsement of specific resources or opinions. Please continue to get your most up-to-date COVID-19 information […]

We are #DifferentTogether

Recent tragedies and protests around race-based violence and discrimination are reminders that racism is a reality for too many people, including British Columbians. We recognize we have more to do to enhance our knowledge, continue our cultural safety and humility journey, support anti-racism and acknowledge our unconscious biases. The role of the BC Patient Safety […]

PVN Spotlight: What Matters to You? 2020

You shared, we listened and learned  We were thrilled to see the enthusiasm for sharing your “What Matters to You?” stories and talking about what really matters to you. We wanted to thank you and ask that you continue to share your stories. We all learn and grow from hearing about what’s important to you. […]

Word in the Network: Building a Network ‘Community’

We’re working to learn from health care and patient partners to build connections and include all voices in BC. To accomplish this, we’ve developed working groups, led in partnership with patients, to start the conversation and determine the work needed to create a supportive environment for PVN members: Diversity, Equity & Inclusion Working Group – […]

This Week’s Top 5 Resources — June 30

Many organizations are creating resources and tools to support patient engagement – we’ve collected five examples that we think are good engagement reads made in BC, nationally and internationally. NOTE: This is not an exhaustive list, nor is it an endorsement of specific resources or opinions. Please continue to get your most up-to-date COVID-19 information […]

A Simple Question, An Amazing Response: One Family’s “What Matters to You?” Story

The simplest of gestures can bring out the best in people. Lianne is a registered nurse with the Interior Health, Royal Inland Hospital Pre-Dialysis Clinic and when she and her family got the devastating news about her mother-in-law’s cancer diagnosis, they leapt into action and dialled up a dose of compassionate medicine. They demonstrated the power of […]

Regional Round-Up – June 9

This week, we’re focusing on regional examples of “What Matters to You?” Please contact your Engagement Leader if you have any stories to share! Fraser – Vancouver Coastal The best in health care uphold values like respect, caring, and trust, which align with international “What Matters to You?” Day. This commitment to learning from partners was […]

The Power of Four Words: “What Matters to You?”

Every night at 1900, people across BC step outside to cheer and make noise to show their appreciation for health care teams on the frontlines during the COVID-19 pandemic. Now, more than ever, stories of inspiration and compassion in health care help us navigate through these challenging times.  Read on to see how you can […]

PVN Spotlight: Patient Partner Deanna Roozendaal

In our ongoing series about partnerships, PVN is working with the BC Cancer to make getting involved in health care improvements easier.  In support of this, we are pleased to highlight patient partner Deanna Roozendaal’s story of her cancer diagnosis and how she started a new chapter in her healing journey through the BC Cancer […]

Word in the Network: Equity in Public Engagement

Through our focus on collaboration and providing learning opportunities, we will continue to highlight the great work taking place across the province that is engaging people well. Simon Fraser University, in collaboration with the International Association for Public Participation (IAP2), is tackling the weighty topic of transition from inclusion to equity in public engagement. Read […]

Regional Round-Up – May 29

As we continue to put you in touch with what’s happening at PVN, when there is new or interesting information to share from a region, we will include a brief paragraph about it here. This may vary from week to week. Please submit any ideas you have from your region to your local Engagement Leader. In […]

This Week’s Top 5 Resources

Many organizations are creating resources and tools to support patient engagement – we’ve collected five examples that we think are good engagement reads made in BC, nationally and internationally. NOTE: This is not an exhaustive list, nor is it an endorsement of specific resources or opinions. Please continue to get your most up-to-date COVID-19 information […]

PVN 10th Anniversary Feature Story

Since, 2010, Cherie Mercer has been a dedicated patient partner focused on building her leadership skills, while giving back to her community and province through her health care improvement work. Cherie believes that building relationships opens more opportunities to improve health care in BC. In celebration of PVN’s 10th anniversary, read more about Cherie’s journey […]

PVN Spotlight: What Matters to You (WMTY) Now 2020

What Matters to You Day (WMTY) is June 9, 2020. This year, we are committed to providing a platform for sharing your stories of empathy, kindness, innovation and creativity across BC. Read on to find out more about #WMTYBC. What Matters to You Day takes place on June 9. As we adjust to the new […]

Word in the Network: Staying Well in Uncertain Times

PVN partnered with the Canadian Mental Health Association, BC Division (CMHA) to provide a virtual learning session that gave patient partners some tools and tips on how to stay well during uncertain times. This session was well attended and has provided a glimpse into how future virtual sessions can be done to keep us connected […]

Regional Round-Up – May 14

A region-by-region look at patient engagement activities, new or interesting information or what’s happening at PVN. Please submit any ideas you have from your region to your local Engagement Leader. Provincial Fifty-seven patient and health care partners around the province participated in our engagement opportunity where Laura Parmar, a physician quality improvement coach with Northern Health […]

This Week’s Top 5 Resources

Many organizations are creating resources and tools to support patient engagement – we’ve collected five examples that we think are good engagement reads made in BC, nationally and internationally. NOTE: This is not an exhaustive list, nor is it an endorsement of specific resources or 0pinions. Please continue to get your most up-to-date COVID-19 information at […]

Word in the Network: Working Together to Improve PVN

We know that meaningful engagement leads to shared understanding and better outcomes, even as we continue to battle COVID-19. Through surveys, Twitter chats, direct conversations and other means, we’ve heard that you want to be a part of building and expanding PVN. In an effort to incorporate feedback into practice, we’ve developed a partnership structure […]

Staying Virtually Connected in a Physically Distanced World

These days, delivering high-quality health care may involve adopting a virtual approach and assisting patients to increasingly use it. Seeing a need, Laura Parmar, a physician quality improvement coach with Northern Health, reached out to the BC Patient Safety & Quality Council, which administers PVN. They delivered a one-hour, interactive Zoom training session which was attended […]

PVN Spotlight: Oversight & Advisory Committee (O&A)

An Oversight and Advisory (O&A) Committee helps guide our work to support meaningful partnerships between patients and health care teams, with the focus of improving health care services in BC. Each month in Patient Voice Mail, we will be highlighting important takeaways from these discussions for you and invite you to read more about their […]

Regional Round-Up – May 1

Our regional round-ups update you with what’s happening at PVN and share new or interesting information from all over BC. This time, we’re sharing an exciting new provincial health care research platform as well as updates from our Lower Mainland/Fraser and Northern regions. Please submit any ideas you have from your region to your local […]