Health Care Partners

We establish close relationships with our health care partners so that we can work together to identify and create engagement opportunities for patients.

We strongly believe that this process helps ensure opportunities are meaningful for both health care partners and patients.

Health care partners are health authorities, health organizations, and non-profit groups seeking to include patient voices in efforts to improve quality of care. Some of our recent health care partners include:

  • Ministry of Health
  • BC Health Authorities
  • Doctors of BC
  • College of Registered Nurses of BC
  • Canadian Medical Association
  • Canadian Mental Health Association
  • Genome BC

I can’t imagine planning or implementing health care services without partnership from patients. It doesn’t make sense to me. Working closely with patients and families changes the conversation and enables much more potential to become patient-centred.
Megan Stowe, Fraser Health

What is the Process of a Typical Engagement Opportunity?

We work with each health care partner to create a process that meets the unique needs of its engagement opportunity. Our process ensures everyone begins on the same page, the agenda stays on track and the objectives of the opportunity are achieved. However, most opportunities share key elements and follow similar steps. Learn more about their typical process.

What Engagement Opportunities Can a Health Care Partner Offer?

Each one is unique and depends on the needs of a particular project led by a health care partner. Some examples of opportunities include:

  • Advisory committees and working groups
  • Development of programs and resources
  • Teaching care providers about the patient experience
  • Speaking opportunities at workshops, conferences, and other events
  • Surveys, focus groups, and other ways to get feedback from patients
  • Patient journey mapping

Here are a few examples of past engagements:

Hospital Redevelopment Focus Groups: Providence Health Care wanted to ensure that the new St. Paul’s Hospital will meet the needs of patients, families, staff and leaders. Focus groups gathered input from patients and families about what is important to them when receiving care at the hospital.

Virtual Care Projects: Multiple engagement opportunities have included patient partners in projects that aim to use technology to connect patients and health care providers. Patient partners often provide input into a project’s implementation and accessibility, so that the right care can be provided in the right place, at the right time.

Rapid Process Improvement Workshop on Ambulatory Care: This project enhanced the ambulatory care patient booking experience at Penticton Regional Hospital. Among the outcomes, a patient information sheet is now provided to a surgeon’s office prior to a patient’s procedure.

Developing Palliative Care Resources: For roughly 18 months, patient partners worked with Interior Health to develop a new website, resources and guides on palliative care. Patient partners provided insight into the resources’ content, graphics and layout; they also ensured that the language used is respectful and compassionate.

How Can My Organization Become a Health Care Partner?

If you have an opportunity to engage patients in your work, please contact an engagement leader in your region.

Check out some of the organizations we’ve worked with along the years.

Who Can I Contact with Questions?

If you have questions about becoming a health care partner that weren’t answered here, please read our Frequently Asked Questions or contact us.