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The Patient and Public Engagement Team from the BC Patient & Safety Quality Council hosted a virtual gathering on June 17 for Indigenous (First Nations, Métis, and Inuit) patient partners from the Patient Voices Network (PVN). This gathering centred around hearing what matters to them to be culturally safe while…
We’re excited to join partners around the world in supporting International “What Matters to You?” Day! International “What Matters to You?” Day started in Norway in 2014, with the goal of encouraging meaningful conversations between patients, caregivers, families, and their health care providers. Asking a simple question can have a…
We’re excited to join partners around the world in supporting the ninth annual International “What Matters to You?” Day! The event encourages meaningful conversations between patients, caregivers, families and their health care providers, which is a great way to advance person- and family-centred care. From new, virtual health care services…
Katie Cochran is a Registered Nurse living in Vancouver who works in pediatrics and has a passion for person- and family-centred care. She is a mother to a vibrant 15-month-old who is always keeping her on her toes. Katie wrote this letter to her daughter while reflecting on her learnings…
Each day, hundreds of British Columbians access health care. Whether it’s routine visits or more complex medical care, there is never a shortage of need for high-quality health care. The relationship between providers and patients is unique and not without its challenges. To ensure continuous improvement, we need to understand…
The simplest of gestures can bring out the best in people. Lianne is a registered nurse with the Royal Inland Hospital’s pre-dialysis clinic and when she and her family got the devastating news about her mother-in-law’s cancer diagnosis, they leapt into action and dialled up a dose of compassionate medicine.
What matters to me is to walk away feeling that my experience matters, that I matter!” In our PVN 10th Anniversary blog, patient partner Ovey Yeung shares her story of recovery and patient engagement advocacy. Ovey speaks to the importance of patient experience and provides some practical tips…
In the spirit of encouraging you to think about “What Matters to You?” every day, we thought that an article about ‘always events’ was just the ticket! David McNally leads the spread of Always Events as NHS (National Health Service) England’s Head of Experience of Care. In 2018,…
PVN has a number of partners in the province who believe in the power of asking what matters, listening to what matters and doing what matters. Individuals and organizations across the world and right here in BC have joined efforts to bring this initiative to the forefront of peoples’ minds.
We encourage health care providers to have routine “What Matters to You?” conversations with the people they support or care for. Watch this short video of organizations and people around the world coming together and asking these four powerful words. Whether you are a patient in the health care…
The BC Patient Safety & Quality Council administers the Patient Voices Network. Using evidence-informed strategies, the Council shifts culture, improves clinical practice and advances person- and family-centred care to support high-quality care for every person in our province.
