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I was going through the process of getting my third COVID-19 “jab” in January. The clinic was held in a hotel event room in Squamish. After the initial “meet and greet” screenings, we queued up along a prefab hallway leading into the main room. It must have been 12-15 foot…
“What matters to you?” is a simple question that can have a big impact on quality of care. When providers have conversations about what really matters to patients, caregivers and families, they build meaningful relationships and advance person- and family-centred care.
I moved to what is now known as Canada a little over two years ago. Until then, I lived all 27 years of my life in one place. Actually two, but in the same region of the same country. As a child, I had the opportunity to learn English and…
How do we know when we’ve achieved cultural safety? When both sides leave feeling content. This is one answer shared as we met with Indigenous patient partners during a recent project to develop resources about culturally safe patient engagement.
The Patient and Public Engagement Team from the BC Patient & Safety Quality Council hosted a virtual gathering on June 17 for Indigenous (First Nations, Métis, and Inuit) patient partners from the Patient Voices Network (PVN). This gathering centred around hearing what matters to them to be culturally safe while…
We’re excited to join partners around the world in supporting International “What Matters to You?” Day! International “What Matters to You?” Day started in Norway in 2014, with the goal of encouraging meaningful conversations between patients, caregivers, families, and their health care providers. Asking a simple question can have a…
We’re excited to join partners around the world in supporting the ninth annual International “What Matters to You?” Day! The event encourages meaningful conversations between patients, caregivers, families and their health care providers, which is a great way to advance person- and family-centred care. From new, virtual health care services…
Katie Cochran is a Registered Nurse living in Vancouver who works in pediatrics and has a passion for person- and family-centred care. She is a mother to a vibrant 15-month-old who is always keeping her on her toes. Katie wrote this letter to her daughter while reflecting on her learnings…
Each day, hundreds of British Columbians access health care. Whether it’s routine visits or more complex medical care, there is never a shortage of need for high-quality health care. The relationship between providers and patients is unique and not without its challenges. To ensure continuous improvement, we need to understand…
The simplest of gestures can bring out the best in people. Lianne is a registered nurse with the Royal Inland Hospital’s pre-dialysis clinic and when she and her family got the devastating news about her mother-in-law’s cancer diagnosis, they leapt into action and dialled up a dose of compassionate medicine.
Health Quality BC administers the Patient Voices Network. Using evidence-informed strategies, the Council shifts culture, improves clinical practice and advances person- and family-centred care to support high-quality care for every person in our province.
