- What happens if I don’t want to sign the Volunteer Agreement?
- What are the implications of signing the Volunteer Agreement?
- Why should I sign the Volunteer Agreement?
- Who must sign the Volunteer Agreement?
- What is the Volunteer Agreement, and why does it exist?
- Can I sign up if I do not have email?
- How does PVN store the information that I submit when signing up?
- Are patient partners required to complete a criminal records check prior to volunteering?
- What is the commitment if I sign-up as a patient partner?
- Do I have to apply to become a patient partner or friend of the Network?
- Is PVN volunteer work confidential?
- I’m interested in addressing a particular issue or cause. Can PVN guarantee that I’ll get to volunteer for opportunities that focus on that issue or cause?
- Where are these engagement opportunities located?
- How can I get involved as a patient partner?
- What is an engagement opportunity?
- How does the Patient & Public Engagement Team work with patient and health care partners?
- Who are the health care partners?
- Who makes up PVN?
- Why is PVN important to improving health care in BC?
- Who supports PVN?
- What is the Patient Voices Network (PVN)?
What happens if I don’t want to sign the Volunteer Agreement?
In some cases, not signing will mean that you cannot participate in a PVN engagement opportunity. Those conversations would be handled on a case by case basis.Back to Index
What are the implications of signing the Volunteer Agreement?
When you sign the VA, you agree to the vision and method that patient partners are participating with health care teams. In the rare event that this does not align with a patient partner’s approach, the VA is designed to assist in having a conversation about this vision with the hope of providing support to you for better alignment with the PVN approach. If that does not address the concern, there may be a discussion about leaving the network.Back to Index
Why should I sign the Volunteer Agreement?
PVN strives to provide an environment of partnership with health care teams. Part of establishing that relationship building is creating a set of expectations about who participates. As a patient partner, the Volunteer Agreement provides you with an understanding that there is consistency in the PVN approach.Back to Index
Who must sign the Volunteer Agreement?
Anyone signing up for the Patient Voices Network is asked to sign the VA prior to participation.Back to Index
What is the Volunteer Agreement, and why does it exist?
The Volunteer Agreement (VA) sets the standard for what it means to be a volunteer in the Patient Voices Network by outlining the responsibilities and what supports are available. It’s intended to ensure that all patient partners are aware of what is expected when they participate. A VA is part of any volunteer program following best practices.Back to Index
Can I sign up if I do not have email?
Yes, please call your local engagement leader to assist with signing up and options for sharing upcoming opportunities.Back to Index
How does PVN store the information that I submit when signing up?
All information submitted by patient partners during the initial sign-up, through the RSVP process, or via correspondence with engagement leaders is stored on BCPSQC’s secure and closed server, within Canada.Back to Index
Are patient partners required to complete a criminal records check prior to volunteering?
PVN Patient Partners over the age of 19 are not required to complete a criminal records check prior to volunteering. Because PVN Patient Partners do not work directly with patients, youth, children, and other vulnerable populations, they are not required to complete a criminal records check. Occasionally, however, a specific engagement opportunity may require patient partners to complete a criminal records check if they are selected; they will be notified when this is a requirement.Back to Index
What is the commitment if I sign-up as a patient partner?
You control your own destiny in terms of how much or how little you participate. By signing up, you are able to RSVP and participate in engagement opportunities of interest where you meet the criteria and have the capacity.
Engagement opportunities vary in terms of time commitment and type with invitations indicating the time commitment required. We ask that patient partners are diligent in fulfilling their commitment to the engagement.Back to Index
Do I have to apply to become a patient partner or friend of the Network?
No, you don’t need to apply. But you do need to sign up! The online sign-up process is quick and easy! You can join PVN as a patient partner, which allows you to receive news, weekly emails of exciting new opportunities and volunteer. Or, you can join as a friend, to receive news about the Network and its learning events.Back to Index
Is PVN volunteer work confidential?
All information shared with patient partners throughout engagements will be kept confidential as per the Volunteer Agreement. Health care partners are also reminded that information shared by patient partners during the course of the opportunity is confidential unless approved by the patient partner to be shared.Back to Index
I’m interested in addressing a particular issue or cause. Can PVN guarantee that I’ll get to volunteer for opportunities that focus on that issue or cause?
We receive opportunities that span a wide range of topics. At this time, the engagement opportunities and topics originate with health care partners. If you feel very strongly about addressing a specific gap or concern that you have witnessed or experienced in the health care system, you may consider following up with the Patient Care Quality Office or department at the relevant hospital or health authority.Back to Index
Where are these engagement opportunities located?
Engagement opportunities are located across the province. Invitations will indicate which regions are invited to participate. Many are in-person opportunities in your own community, and others allow patient partners to participate online, by teleconference or by traveling to other communities.Back to Index
How can I get involved as a patient partner?
Join PVN as a patient partner. You’ll soon be contacted by an engagement leader who works in your region.
Attend an orientation
Prior to volunteering, you will need to complete an orientation session. It’s free, quick and can be scheduled directly with an engagement leader. The session will help you understand how PVN works, the kinds of engagement opportunities available, what to expect and how you can help.
Attend webinars and other learning opportunities hosted by PVN that will prepare you to have a meaningful impact when participating in engagement opportunities. We have many resources that can help you, too.
Monitor engagement opportunities
Every Tuesday we’ll email you engagement opportunities that have been posted over the past seven days. You can also see all open opportunities on our Engagement Opportunities page, or contact your local engagement leader to learn more.
Apply for an engagement opportunity
When you spot an opportunity that matches your interests and availability, fill out its RSVP form. We’ll then work with the opportunity’s health care partner to choose patient partners whose interests and experience fit well with its objectives.
Participate in an engagement opportunity
How this step looks depends on the opportunity. Each one, however, matches a level of engagement outlined by the International Association for Public Participation.
After participating in an engagement opportunity, you’ll receive feedback as well as information about the results and outcomes of the initiative. It’s a great way to know how your input was helpful and the concrete results that came out of it!
What is an engagement opportunity?
The PPE Team works with health care partners to develop the goals and aims of the project and identify where patient and public involvement would have the most impact. All opportunities are focused on improving health care, whether it’s at the community, regional or provincial level. Some examples of opportunities include
- Joining advisory committees and working groups
- Helping develop programs and resources
- Telling your story at workshops, conferences, and other events
- Sharing the patient experience with care providers
- Participating in surveys, focus groups and other ways of providing feedback
How does the Patient & Public Engagement Team work with patient and health care partners?
The Patient & Public Engagement (PPE) Team works closely with both patient partners and health care partners to support impactful engagement opportunities across BC. The PPE team liaises with health care partners to develop their engagement plans and connects them with interested patient partners. They also recruit, orient, and provide support to patient partners as they engage with health care partners.Back to Index
Who are the health care partners?
Our health care partners are health authorities, health organizations, non-profit organizations, and educational institutions who are seeking to include patients’ voices in efforts to improve quality of health care. Some of our recent health care partners include:
- Ministry of Health
- BC Health Authorities
- Doctors of BC
- College of Registered Nurses of BC
- Canadian Medical Association
- Canadian Mental Health Association
Who makes up PVN?
PVN is represented by two groups: patient partners and friends. Patient partners participate in engagement opportunities that are created by health care partners and supported by the Patient & Public Engagement Team. These projects are led by health care organizations and seek to include the patients’ voice and perspectives.
PVN friends are anyone who receives news about PVN and its learning events while participating in surveys and other chances to provide feedback, but do not participate in engagement opportunities.Back to Index
Why is PVN important to improving health care in BC?
As experts in their own lives, patients can provide health system administrators and care providers with important information on how to best improve the health care system. Research shows that when patients and the public work with health care partners it ensures that the health care system reflects the needs and priorities of all those involved. PVN is a platform for the patients’ voice to be heard and reflected within those health care improvements.Back to Index
Who supports PVN?
PVN is supported and funded by the BC Ministry of Health, which created the Network 2009. The Network has been administered by the BC Patient Safety & Quality Council (BCPSQC) through its Patient & Public Engagement team (PPE Team) since December 2015.
The Patient Voices Network mandate is developed in consultation with its Oversight & Advisory Committee, which also serves to provide guidance and support to the Network.Back to Index
What is the Patient Voices Network (PVN)?
PVN is a community of patients, families and caregivers working together with health care partners to improve our health care system. PVN Patient Partners connect with health care organizations and initiatives looking for the patients’ perspective, by sharing their own lived experiences within the health care system.Back to Index