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Open to Northern Region, Patient partners from Terrace and Prince George
Are you interested in sharing what matters to you with Northern Health staff who are studying quality improvement? The ideal patient partner is able to share a recent experience that happened to them and discuss how they felt, communicated and received care.
Open to: Patient partners from Terrace and Prince George
Lead Organization or DepartmentBC Patient Safety and Quality Council/Northern Health (NH)
AimBCPSQC Engagement Leaders and patient partners will speak to NH Quality Improvement training students across the region. Patient speakers will highlight what matters to them as a patient when receiving care.
Level of EngagementThis opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.
- Open to volunteers from Terrace and Prince George
- Comfortable with public speaking and sharing your story
- Be able to articulate what is important to you as a patient when receiving care
LogisticsVacancies: 4, 2 representing each community where training will be delivered (Terrace and Prince George) Location: NI - Learning Development Centre 0501 (University Hospital of Northern BC) in Prince George NW: Terrace - Health Unit - Room 227 This is a one-time commitment; patients will each have 6-8 minutes to share their story
ReimbursementPre-approved mileage and transportation expenses will be covered by Northern Health.
BackgroundWhat is the Quality Improvement Training at Northern Health about? In 2012, Northern Health identified the need to establish a quality improvement training program for Northern Health employees and physicians. Quality improvement methods empower staff at all levels to identify problems and create solutions to improve care from a patient/client perspective. Quality improvement practices help dig into problems and improve care delivery processes, from the simple to the complex. Some of the key methods used are The Model for Improvement, and ‘Lean’ or Toyota Production System methods. There are different levels of training available at Northern Health. Each year, Northern Health invites staff to participate in Intermediate Quality Improvement training which is an intensive 6 month course where participants practice their new skills with a real-world improvement project. Five in-person training days are held with classes in Prince George, Terrace. Each year, BC Patient Safety & Quality Council Engagement Leaders and patient partners from the Patient Voices Network are invited to do a two-hour workshop within the 5 days of training on how to engage patients/clients in improving care. Patient partner insights on how to work with the public are invaluable for students.
Engagement Leader Contact Information
Engagement Leader, Patient and Public Engagement | Northern BC