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Because your voice matters.

Participant, Unscheduled Surgical Procedure Process Workshop, Kootenay Boundary Regional Hospital

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Open to Interior Region, Patient partners in the Interior region who access Kootenay Boundary Regional Hospital

Last updated

Have you or a family member ever experienced the unfortunate need to have an unscheduled surgical procedure? Kootenay Boundary Regional Hospital is looking to improve the patient experience, and needs the patient voice to do so. If you have an interest in helping to improve the process flow for a patient requiring an unscheduled surgical procedure, we need your input.

Open to: Patient partners in the Interior region who access Kootenay Boundary Regional Hospital

Lead Organization or Department

Interior Health - Transformation, Innovation and Change - Kootenay Boundary Regional Hospital


The goal of the project is to clarify, simplify, and improve process and communication related to patients requiring unscheduled surgery. Having a patient partner in this project will help us hear patient ideas and meet patient needs. The role of the patient partner is to help us better understand the patient perspective when facing an unplanned surgery.

Level of Engagement

This opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.


  • Experience with an unscheduled surgical procedure at KBRH as a patient or support person
  • Comfortable working in a large group (up to 20 people)
  • Able to tolerate a full day meeting and engage in a process mapping activity
  • Able to generate and share ideas for improvement
If you have a strong interest in this work but have not yet completed a PVN orientation and Volunteer Agreement, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact Jacquelyne Foidart directly.


  • Vacancies: 2
  • Format: In-person workshop
  • Details: February 5, 0900-1600 in the KBRH Education Room


A meal voucher for lunch in the hospital cafeteria, and mileage will be reimbursed as per Interior Health process.


It has been recognized that there is opportunity for improvement in managing unscheduled surgical procedures, especially after regular operating hours, and on weekends. A group of clinicians, patients, physicians, registration staff, leaders and facilitators will come together to use a common approach called process flow charting to illustrate the current flow for a patient experiencing an unscheduled surgery. The group will then identify ideas for improvement, theme the ideas, and prioritize how to move forward. There may be a risk that suggested ideas put forward cannot be operationalized based on priorities and resources available at the facility. To mitigate that, boundaries will be clearly defined, and limitations will be clarified up front. Ideas that cannot be put in to action in association with this project will be placed in a "parking lot" and brought forward as applicable.

Health Care Partner Contact Information

Jacquelyne Foidart
Engagement Leader, Patient and Public Engagement | Thompson Cariboo Kootenay


From Our Community

Derek Koch

Spiritual Health Practitioner and Patient- and Family-Centred Care Lead — Kelowna General Hospital

Derek Koch

The bottom line is because we’re caring for patients. People who know best are those who are receiving the care so it makes logical sense that we would consult with them about their experiences. By connecting with PVN we have been able to educate our teams about the value of patient partners and how important their perspective is in our services.