Manager, Patient Voices Network
Patient & Public Engagement
Jacquelyne joined the Council in January 2016 as an Engagement Leader in Patient & Public Engagement and transitioned to Manager, Patient Voices Network in 2020. She brings a strong value-based approach and passion for enhancing the equity of patient engagement in health care improvement. Before this, Jacquelyne supported animal feed formulation and safety in Alberta, bringing the company to Hazard Analysis Critical Control Point certification. After moving to BC, she shifted her focus from animals to her community and found purpose through her work in supporting community nutrition program development and delivery through the Kamloops Aboriginal Friendship Centre.
Jacquelyne has completed training in IAP2 Facilitation, Designing for Diversity, Patient & Public Engagement and the Certificate Program in Public Participation. She has also completed San’yas Indigenous Cultural Safety Training and Conflict Resolution training. She is also a graduate of the BCPSQC Quality Academy, adding to her training in education and Bachelor of Science in Agriculture.
Jacquelyne is the mother of three incredibly unique children and enjoys adventure sports with her husband in addition to carving out solo time that allows her to fully appreciate the beauty of the traditional lands of the Secwepemc Nation where she currently resides as a guest.
Get to know more about Jacquelyne:
Why is better health care important to you?
“I hold tight to the belief that there is no final destination on your improvement journey, in all aspects of life. Health care is no exception: if we are not continuously improving and learning from previous efforts to succeed, that is the moment we fail.
I considered it a breath of fresh air to hear Terry Lake, Minister of Health at the time, define repositioning health care as ‘setting priorities for the B.C. health system to focus our efforts on the health care needs of today and tomorrow, rather than continuing to practice under a system largely designed in the 1960s.’
With permission to think outside the box, it is encouraging to imagine the excellence in service that may be achieved when the great minds and perspectives of cross-sector health care professionals, community service providers and patients/families push the boundaries of the status quo and discover new ways of improving the system together.”
How would you describe what happens when patients collaborate with health care partners?
“Perhaps one of the strongest barriers existing between patient and provider collaboration is the misconception of the other’s perspective. When patient partners and health care providers take the leap required to work together, they often recognize the common desire to achieve quality patient-centred care. This allows them to set frustrations aside and empathize with the other’s challenges and perspectives in navigating the system. I have heard from directors and administrators that the patient perspective has been so valuable in their understanding of service gaps and successes that they would not attempt future improvement work without patient engagement.”
What do you enjoy most about connecting patient partners and care providers?
“I really enjoy hearing the passionate stories about the outcomes of their work together!”