Engagement Leader, Patient & Public Engagement
Interior Region – Thompson Cariboo and Kootenays
Jacquelyne supports the Patient Voices Network in the Thompson Cariboo and Kootenays area. With a background in wellness promotion, education and program development for marginalized and urban Indigenous populations, she has a strong passion for enhancing the equity of patient engagement in health care improvement.
Working along with collaborative partners, she aims to enrich the flexibility of engagement processes to address the specific needs of urban, rural, remote and Indigenous populations.
Some of the cities and communities in Jacquelyne’s area are St’at’imc Nation Communities, Nlaka’pamux Nation Communities, Tsilhqot’in Nation Communities, Secwpemc Nation Communities, Revelstoke, Salmon Arm, Kamloops, Merritt, Williams Lake, and Clear Water. She has worked with health care partners such as Interior Health, Doctors of BC, University of British Columbia, Simon Fraser University, Canadian Mental Health Association, BC Health Regulators and the Ministry of Health.
Get to know more about Jacquelyne:
Why is better health care important to you?
“I hold tight to the belief that there is no final destination on your improvement journey, in all aspects of life. Health care is no exception: if we are not continuously improving and learning from previous efforts to succeed, that is the moment we fail.
I considered it a breath of fresh air to hear Terry Lake, Minister of Health at the time, define repositioning health care as ‘setting priorities for the B.C. health system to focus our efforts on the health care needs of today and tomorrow, rather than continuing to practice under a system largely designed in the 1960s.’
With permission to think outside the box, it is encouraging to imagine the excellence in service that may be achieved when the great minds and perspectives of cross-sector health care professionals, community service providers and patients/families push the boundaries of the status quo and discover new ways of improving the system together.”
How would you describe what happens when patients collaborate with health care partners?
“Perhaps one of the strongest barriers existing between patient and provider collaboration is the misconception of the other’s perspective. When patient partners and health care providers take the leap required to work together, they often recognize the common desire to achieve quality patient-centred care. This allows them to set frustrations aside and empathize with the other’s challenges and perspectives in navigating the system. I have heard from directors and administrators that the patient perspective has been so valuable in their understanding of service gaps and successes that they would not attempt future improvement work without patient engagement.”
What do you enjoy most about connecting patient partners and care providers?
“I really enjoy hearing the passionate stories about the outcomes of their work together!”