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Because your voice matters.

Member, Penticton Quick Response Team Planning Committee

Posted • Last updated


Open to Interior Region, Patient partners in the South Okanagan area

Last updated

Penticton has an exciting opportunity to build a new Quick Response Team in the Emergency Department at Penticton Regional Hospital. We’re looking for interested seniors or family members of seniors that would help us design how this team will work for vulnerable adults in our community.

Open to: Patient partners in the South Okanagan area

Lead Organization or Department

Interior Health (IH)


The Quick Response Team is a community based inter-disciplinary team that identifies vulnerable patients in the Emergency Department (ED) to facilitate safe transitions back to the community, avoid unnecessary hospitalizations, prevent recurrent ED visits and ensure ongoing community follow-up. The Planning Committee wants to ensure that they have heard from seniors and their families in developing the philosophy, work plans, and design of this new team.

Level of Engagement

This opportunity is at the level of involve on the spectrum of engagement. The promise to you is that the health care partner will involve patients in planning and design phases to ensure ideas or concerns are considered and reflected in alternatives and recommendations.


  • Senior (over 65) or a family member of a senior.
  • Ideally a patient partner or their family member would have accessed the PRH Emergency department in the past.
If you have a strong interest in this work but have not yet completed a PVN orientation and Volunteer Agreement, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact the engagement leader directly.


  • Vacancies: 2
  • First meeting is scheduled for Friday, November 10th 11:00-12:00 am
  • The first 4 - 6 meetings will be held weekly (1 - 2 hours) and are still to be scheduled. Following, meetings will be held monthly.
  • Location of the first meeting is Penticton Regional Hospital, 4th floor boardroom. Future meetings will be either at Penticton Regional Hospital or the Penticton Health Centre


Parking will be reimbursed.


Penticton Regional Hospital (PRH) has been working to address access and flow through the hospital for a number of years. This opportunity to develop a Quick Response Team has evolved because of their ability to reduce capacity at PRH since March of 2017. The initiative is being planned jointly between staff and leadership at PRH, Community Health, and Allied Health programs. Terms of Reference are currently in development and will be made available for the first meeting.

Health Care Partner Contact Information

Carol Stathers
Engagement Leader, Patient and Public Engagement | Okanagan, Interior Region

From Our Community

Jeanette Foreman

Northwest Quality Improvement Lead, Quality and Innovation, Northern Health

Jeanette Forman

PVN has really helped us engage with patient partners to improve health services at Northern Health.  It is more and more becoming the norm to include patients in the design, delivery and evaluation of health services.  PVN education and supports, involving patient partners, have enabled us to develop the capacity to include the patient voice to make care better and achieve better health outcomes.