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Because your voice matters.

PVN Spotlight: Meet the New(ish!) Project Coordinator in Patient & Public Engagement!

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Categories: News & Events, Patient Voice Mail

We’re thrilled to introduce you to someone new(ish!) who will be supporting patient engagement across BC. We sat down with her to ask about what drew her to work in patient engagement, and her hopes for the health care system.

Leslie Chan is the Project Coordinator on the BC Patient Safety & Quality Council’s Patient & Public Engagement team and will be supporting PVN’s work closely. She fills a dynamic role on the team, coordinating and supporting projects to promote and advance person- and family-centred care.

Prior to your current role, you were the Program Assistant on the Patient & Public Engagement team. What drew you to this role?

I’m excited for the opportunity to continue supporting the PVN in a different capacity and find new possibilities for patients and health care providers to work together and create greater impact in improving health care in BC.

What interests you in patient engagement?

The relationship-building aspect of patient engagement interests me the most because you can’t represent people without knowing them. I believe it’s through that relationship, understanding and collaboration that we can drive quality improvement and provide high-quality care for all people.

What are your hopes for patients, families and caregivers’ involvement in improving health care in BC?

I hope to see a diverse and representative group of patients, families, and caregivers at the table where health care decisions are made. I hope that everyone has an equal and compassionate voice with the ability to influence and impact the outcomes in hopes for our health care system to best serve all people in BC.

Tell us one thing about yourself that you’re passionate about, outside of your role with us?

I love being outdoors and staying active! I enjoy running, hiking, camping and backpacking. Nothing beats the awe and wonder that nature brings when I take a moment to appreciate its glory and beauty. Being in creation never fails to give perspective and ground me in what really matters in life.

From Our Community

Shana Ooms

Executive Director of Primary Care Strategy, Policy and Quality — BC Ministry of Health

Shana Ooms

Where those of us in the room may have debated policy or wording, patient voices made sure patients were top of mind. And as a result, significant improvements were made to simplify something that was otherwise complex. Patient voices at the table bring us back to reality in terms of what we are trying to achieve.