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Workshop Participant, Understanding Experience & Co-designing Solutions

Posted • Last updated


Open to Provincial Region, Patient partners across the province

Last updated

Co-design reflects a fundamental change in the traditional health professional-patient relationship by valuing the expertise of those delivering and those receiving care. World renowned co-design expert, Lynne Maher, is coming to Richmond for a one-of-a-kind workshop involving BC health care and patient partners.

Open to: Patient partners across the province

Lead Organization or Department

BC Patient Safety & Quality Council


This full-day workshop will cover the foundations of the co-design process. As a participant, you’ll be provided with new tools and methods to engage people, capture and understand experiences, co-design solutions, and demonstrate impact. You’ll explore case studies through group discussions and build confidence with new concepts and tools in order to use them in your current and future patient engagement activities.

Level of Engagement

This opportunity is at the level of inform on the spectrum of engagement. The promise to you is that you will be provided with balanced and objective information to assist in understanding alternatives and solutions.


Priority will be given to those who:
  • have not been sponsored by PVN and the BC Patient Safety & Quality Council (the Council) to attend a workshop since November 2016;
  • have not been sponsored by PVN and the Council to attend Quality Forum in the last three years (2015, 2016, 2017); or,
  • Will not be sponsored by PVN and the Council to attend Quality Forum in February 2018.
  • Previously attended a PVN orientation session and completed the Volunteer Agreement.
  • Are comfortable taking part in group discussions.
We strive to include a diverse range of patient partners, representing a range of ages, abilities, genders, cultures, lived experiences, and regions.


  • Vacancies: 20
  • Date: Tuesday, November 28
  • Time: 8:30 am to 4:30 pm
  • Location: Sheraton Vancouver Airport Hotel, Richmond
  • Time commitment: One-day session. All participants will be invited to complete a short survey in advance of the workshop.


  • Registration and all travel costs incurred to attend the workshop will be covered or reimbursed in accordance with the BC Patient Safety & Quality Council's Guidelines for Reimbursement.
  • Where possible, travel expenses will be pre-paid or booked on behalf of the patient partners (e.g., booking flights and accommodation). For those expenses that cannot be paid in advance (e.g., transit tickets, meals), payment will be provided approximately two weeks after an expense form is received by our Vancouver office.
  • If needed, we will work to ensure hotel deposits and incidental expenses are looked after in advance to reduce or eliminate the need for post-event reimbursement. Please connect directly with Leah if this support would be beneficial to you.


Co-design enables a wide range of people to create solutions that lead to improvements. The co-design approach is based on partnership, and values the expertise of those delivering and those receiving care. While relatively new to many in health care, co-design is the go-to method for leading service organizations such as Starbucks, Ritz-Carlton, and many airlines. Some health organizations have been trailblazers, and their use of co-design methods has resulted in many improvements, such as improved quality of care, reductions in adverse safety events, better use of preventative services such as screening and immunizations, and better experiences for those delivering and receiving care. After attending this workshop, participants will be able to:
  • Articulate the context, principles and process steps for co-design
  • Understand how to effectively engage with health care leaders, staff, patients and families to co-design health care services
  • Select and use tools to capture a deep understanding of the experiences of service uses and providers
  • Create an Experience Map
  • Recognize the importance of people, context, and emotions within measures that can be deployed to demonstrate impact
About the presenter: Dr Lynne Maher is currently Director of Innovation at Ko Awatea (New Zealand). She has extensive health care experience ranging from critical care nursing to operational and board posts at local and national levels, which have enabled her to able to support teams to create significant improvement in health systems. This has been specifically through her work on co-design, creativity and innovation, creating the culture for innovation, leading change, and sustainability for improvement. Lynne has supported health systems in the England, Sweden, Denmark, Qatar, USA and Australia. She is an international faculty member for the Kaiser Permanente Improvement Institute. Lynne is an Advisory Board Member of the CORE Research Study on co-design at the University of Melbourne, is an evaluator for the NZ Innovator Awards and a reviewer for the NZ Medical Journal, BMJ Quality and Safety Journal and the Journal of Clinical Nursing.

Health Care Partner Contact Information

Leah Smith
Engagement Leader, Patient and Public Engagement | Southern Vancouver Island


From Our Community

Lucie Neliba

Patient Partner, Surrey

Lucie Neliba

The Patient Voices Network has connected me to a community with the same drive to bring person- and family-centred care to the forefront. I am grateful for all opportunities I have been a part of thanks to PVN, which positively impacts patients like my sister and their caregivers. No matter how small, all patient engagement will help shape the future of health care and that I can stand behind