Transforming Maternal Care

The Fraser Health Maternal, Infant, Child, Youth (MICY) program is interested in learning more about the patient experience by listening to how patients interact with the health system. Meet with a team member to share your experience receiving maternity care. During this conversation the team member may ask you to talk about the interactions, timelines, feelings, concerns, and supports you experienced. Based on this conversation, the MICY program hopes to identify the impacts and strengths of the current system as well as areas to improve.

Have a conversation with a team member to share your experience (you will not have to answer any questions that make you feel uncomfortable). Everything you say will be confidential. This conversation will happen virtually or in-person, at a time when you are available.

The Fraser Health Maternal Infant Child and Youth (MICY) program provides speciality services for women, babies, children, and teenagers in many communities. The services are divided into three distinct areas:
• Perinatal: care for pregnant women
• Pediatric: care for children and teenagers
• Neonatal: care for newborn babies

The MICY program is committed to improving the quality and accessibility of services. The program is therefore seeking all perspectives, including the patient experience, to help them understand the priorities and needs of the people they serve.

Level of Engagement

This opportunity is at the level of Consult on the IAP2 Spectrum of Public Participation.

Eligibility

• Specific health care experiences [details below]
• An interest in improving health care services
• The time to participate in the engagement opportunity
• Received maternity care in Fraser Health

Patient Partners ARE NOT required to be PVN members to participate in this engagement opportunity.

Health Care Partner Contact Information

Laura Klein
Clinical Practice Consultant, Professional Practice | Fraser Health
(604) 613-6598
laura.klein@fraserhealth.ca