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Surgical Wait Times Website Enhancement – Usability Testing

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Open to Vancouver Island Region, Volunteers in Victoria

Last updated

The Ministry of Health is enhancing its Surgical Wait Times web pages and online tool. If you have had or are waiting for surgery, this is your opportunity to provide input on the prototype version of the new website!

Open to: Volunteers in Victoria

Lead Organization or Department

Ministry of Health, Health Services Policy Division, Surgical Services

Aim

The Ministry of Health is enhancing its surgical wait times (SWT) web pages and online tool to provide better public information on surgical wait times and waitlists. A user experience and service design firm, Number 41 Media, has been commissioned to undertake the website redesign. Number 41 Media performed research and public consultations to determine how to improve the SWT web pages and online tools, and have developed a prototype version of the new website. Patient feedback is now required to determine whether the new functionality and visual design of the website make it easier to complete tasks, and locate and understand information. Gathering feedback at this stage will help identify potential usability issues, and inform any potential adjustments to the website’s interaction and visual design. The patient volunteer will be asked to attend a 30 minute, in-person testing session with Number 41 Media in Victoria, BC. At a computer station, patient volunteers will be provided with an interactive prototype representing a number of pages from the SWT website, along with a series of tasks. Information will be gathered by asking the patients to think aloud by verbalizing their thoughts as much as possible, as they work through each task. Information about the users’ actions will also be recorded by the software used to conduct the usability test.

Level of Engagement

This opportunity is at the level of consult on the spectrum of engagement (www.iap2.org). The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.

Eligibility

  • Open to residents of Victoria
  • 8 to 12 participants who have had or are waiting for surgery (preferred, though not a requirement)
  • Have a reasonable level of confidence navigating websites
  • Particular interest in including patients who speak English as a second language

Logistics

  • Vacancies: 8-12
  • One-time in person event, on Tuesday, December 13, or Wednesday, December 14, from 10 am to 4pm.
  • Usability testing will take approximately 30 minutes to complete for each individual, one person at a time.

Reimbursement

Mileage and parking will be reimbursed according to Ministry of Health policy.

Background

The Ministry is enhancing the Surgical Wait Times (SWT) web pages and online tool to provide better public information on surgical wait times and waitlists. A user experience and service design firm, Number 41 Media, has been commissioned to undertake the redesign of the SWT webpages and online tools. Number 41 Media performed research and public consultations to determine how to improve the SWT web pages and online tools, and have developed a prototype version of the new website. Patient feedback is required at this time to gauge whether the redesigned website will make it easier to complete tasks, and locate and understand information.

Health Care Partner Contact Information

Ryan Sidorchuk
Engagement Leader, Patient and Public Engagement | Central & North Vancouver Island
250.951.4850
rsidorchuk@bcpsqc.ca

From Our Community

Shana Ooms

Executive Director of Primary Care Strategy, Policy and Quality — BC Ministry of Health

Shana Ooms

Where those of us in the room may have debated policy or wording, patient voices made sure patients were top of mind. And as a result, significant improvements were made to simplify something that was otherwise complex. Patient voices at the table bring us back to reality in terms of what we are trying to achieve.

Members of the BCPSQC pose for a team photo at the Quality Forum 2019.

Health Quality BC administers the Patient Voices Network. Using evidence-informed strategies, the Council shifts culture, improves clinical practice and advances person- and family-centred care to support high-quality care for every person in our province.