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Because your voice matters.

St. Paul’s Hospital Intensive Care Unit Patient & Family Centred Care Committee

Posted • Last updated

Deadline: Open until filled

Open to Provincial Region, Patient partners across the province

Last updated

St. Paul’s Hospital is looking for patient and family perspectives to guide initiatives occurring in the Intensive Care Unit (ICU). If you have had a recent ICU care experience and are interested in quality improvement projects looking at topics such as safety and comfort in the waiting room, diary notebooks, open visitation, and room signage, read on!

Open to: Patient partners across the province


Lead Organization or Department

St. Paul's Hospital Intensive Care Unit (SPH ICU)


The aim is to facilitate and enhance patient and family centred care in the ICU by promoting the inclusion of patients and family members in care planning, sharing of information with inter-professional teams, adopting evidence-based practices, and making ongoing improvements to the physical, emotional, and spiritual environment of the ICU in an effort to increase patient and family satisfaction and enhance patient care.

Level of Engagement

This opportunity is at the level of involve on the spectrum of engagement ( The promise to you is that the health care partner will work with you to ensure that your ideas and concerns are reflected in recommendations and provide feedback on how your input affected the decision.


  • Patients or family partners who have had a previous hospitalisation in the ICU and can recall the experience.
  • Preference is for patients and families who received care at St. Paul’s Hospital ICU within the last 2 years.
  • Looking for patient and family partners from across BC, especially Indigenous volunteers, as they want to ensure they capture the perspective of the many patients who transfer in from throughout the province.
  • Patients should have previously attended a PVN orientation session and signed the Volunteer Agreement. If you have not attended an orientation but are interested please contact the supporting Engagement Leader directly to see if accommodations may be possible.


  • Number of vacancies: 2
  • Meetings are typically held in the afternoon for 1.5 hour meetings. They are scheduled every 6-8 weeks based on a member availability,
  • The next meeting has not yet been scheduled, but will likely be scheduled for late November.
  • Meetings are held at St. Paul’s Hospital (room may vary). Volunteers would be able to participate in person or by teleconference.
  • Action plans are created during the meetings and members are assigned tasks. Meeting minutes are logged and shared via email (to later be posted on the ICU website for all staff to be updated of changes and progress).
  • Committee participation is for one year, with an opportunity to extend up to two years.


The Committee is still waiting for confirmation of what transportation costs they will be able to reimburse for local volunteers. Potentially the health care partner will be able to cover transit, mileage (up to 60 km each direction) and parking up to $18/day. Will be confirmed before the first meeting.


As part of the Care Experience Strategic Direction, three years ago the SPH ICU formed a committee focused on patient and family centred care.  There are currently two patient partners on this committee, and there has been recognition of the value of bringing in two more. Projects undertaken by the committee so far include:  improvement to the waiting room (water cooler and information pamphlets), developing white boards for the patient rooms to improve orientation, define daily goals and create family sharing, notebooks for family members to track the ICU experience,  discussion to develop information handouts, discussion of patient and family roles in bedside nursing shift report. Other representatives on the committee are from Social Work, Physiotherapy, Speech Language, Nursing and Spiritual Care. ICU leadership and the physician group are updated on progress from the group.

Health Care Partner Contact Information

Karen Estrin
Engagement Leader, Patient and Public Engagement | Lower Mainland & Sunshine Coast



This opportunity will be open until it is filled.


From Our Community

Karla Warkotsch

Patient Experience Consultant – Interior Health

Karla Warkotsch

The question I like to ask health care employees is ‘Who is this for?’ and ‘Do we have the right people at the table?’ As a health care employee, I see how easy it is to fall into doing for, rather than doing with patients. The voices of the patient, family and caregiver are essential to ensure the patient is central to the direction and focus of the work being done.