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Because your voice matters.

Reviewer, COVID-19 Empathetic Phone Conversations with Family Members

Posted • Last updated


Open to Northern Region, Patient partners across the Northern Region

Last updated

COVID-19 has affected all of us. Health care providers may need to call family members of people with COVID-19 who have passed away, to inform them of the unfortunate passing of a loved one. An infographic was developed in the UK to help guide these conversations. Are you interested in reviewing this infographic from a family member’s perspective?

Open to: Patient partners across the Northern Region

Lead Organization or Department

Northern Health, Physician Quality Improvement Program


Family member perspectives can improve a resource designed to guide health care providers when calling about losing a loved one to COVID-19.

Level of Engagement

This opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.


  • Open to patient partners from the Northern Health region
  • Ability to review a document via email or teleconference meeting
  • Please note:
    • This opportunity is not open to patient partners who are currently employed by Northern Health
    • The placement process for this opportunity may include an informal interview between the volunteer and the health care partner
    • Applicants must have previously attended a PVN orientation session and completed the Volunteer Agreement


  • Number of vacancies: 5
  • Date/Time: Meeting dates/times TBA
    • 2-3 one-hour meetings
  • Location: Online via teleconference or webinar
  • Commitment: One week to six months


There are no anticipated costs associated with this opportunity.


Northern Health Physician Quality Improvement Program, in alignment with the Northern Health Person-and Family-Centred Care Strategy, continues to move the concept of person- and family-centred care into many practices. This infographic document is an opportunity to assist health care providers in delivering patient-centred care in the difficult circumstance of notifying family members regarding a loved ones passing as a result of COVID-19.

Health Care Partner Contact Information

Cathy Almost
Engagement Leader, Patient and Public Engagement | Northern Region

From Our Community

Derek Koch

Spiritual Health Practitioner and Patient- and Family-Centred Care Lead — Kelowna General Hospital

Derek Koch

The bottom line is because we’re caring for patients. People who know best are those who are receiving the care so it makes logical sense that we would consult with them about their experiences. By connecting with PVN we have been able to educate our teams about the value of patient partners and how important their perspective is in our services.