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Because your voice matters.

Reviewer, COVID-19 Empathetic Phone Conversations with Family Members

Posted • Last updated


Open to Northern Region, Patient partners across the Northern Region

Last updated

COVID-19 has affected all of us. Health care providers may need to call family members of people with COVID-19 who have passed away, to inform them of the unfortunate passing of a loved one. An infographic was developed in the UK to help guide these conversations. Are you interested in reviewing this infographic from a family member’s perspective?

Open to: Patient partners across the Northern Region

Lead Organization or Department

Northern Health, Physician Quality Improvement Program


Family member perspectives can improve a resource designed to guide health care providers when calling about losing a loved one to COVID-19.

Level of Engagement

This opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.


  • Open to patient partners from the Northern Health region
  • Ability to review a document via email or teleconference meeting
  • Please note:
    • This opportunity is not open to patient partners who are currently employed by Northern Health
    • The placement process for this opportunity may include an informal interview between the volunteer and the health care partner
    • Applicants must have previously attended a PVN orientation session and completed the Volunteer Agreement


  • Number of vacancies: 5
  • Date/Time: Meeting dates/times TBA
    • 2-3 one-hour meetings
  • Location: Online via teleconference or webinar
  • Commitment: One week to six months


There are no anticipated costs associated with this opportunity.


Northern Health Physician Quality Improvement Program, in alignment with the Northern Health Person-and Family-Centred Care Strategy, continues to move the concept of person- and family-centred care into many practices. This infographic document is an opportunity to assist health care providers in delivering patient-centred care in the difficult circumstance of notifying family members regarding a loved ones passing as a result of COVID-19.

Engagement Leader Contact Information

Cathy Almost
Engagement Leader, Patient and Public Engagement | Northern Region

From Our Community

Lucie Neliba

Patient Partner, Surrey

Lucie Neliba

The Patient Voices Network has connected me to a community with the same drive to bring person- and family-centred care to the forefront. I am grateful for all opportunities I have been a part of thanks to PVN, which positively impacts patients like my sister and their caregivers. No matter how small, all patient engagement will help shape the future of health care and that I can stand behind