Posted • Last updated
Open to Interior Region, Patient partners from the Interior region
Interior Health is transitioning to collect residential payments through pre-authorized payment. Currently, many residents pay through pre-authorized payment, but others pay in person at their residential facility. We would like your written feedback on a draft letter of communication regarding the change. We would also like to hear if there are any special considerations we may not have addressed.
Open to: Patient partners from the Interior region
Lead Organization or DepartmentInterior Health Authority, Financial Services
AimA decision has been made to transition residential payments to pre-authorized payments for the following reasons:
- There is often a lag between the time when payments are received at a site and when they are applied to the resident's account which results in inaccurate statements being mailed to residents that may not reflect the most recent payments received.
- The payment receipt process at the sites is performed by staff whose time could be better utilized within the site.
- This change will also reduce manual data entry within the Accounts Receivable department
- This change would reduce the risk of theft or loss of resident's payments or personal information.
Level of EngagementThis opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.
EligibilityExperience with residents in care facilities.
LogisticsNumber of vacancies: 20+ Please download and review the client letter and proposed pre-authorized payment form found at this link. The RSVP Survey will include feedback questions on the letter and form. Your responses will be shared with the health care partner and you will receive a summary of suggestions and any changes that result from this engagement via email.
ReimbursementResponses will be submitted via the RSVP form, therefore, no expenses are expected to occur.
Health Care Partner Contact Information
Engagement Leader, Patient and Public Engagement | Thompson Cariboo Kootenays