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Because your voice matters.

Patient Partners, 18 Island Health Physician Quality Improvement Projects

Posted • Last updated


Commitment: Short-term

Open to Vancouver Island Region

Last updated

Volunteer Opportunity
The Island Health Physicians are learning all about quality Improvement and patient engagement, and they want you to join their projects from the very early stages! Read on to learn about the 18 different Island Health physician quality improvement projects you can be part of as a patient partner.


Lead Organization/Department
Island Health, Physician Quality Improvement

The Island Health Physician Quality Improvement Projects have an aim: to enhance Quality Improvement (QI) capacity, build connections, and create a continuous improvement culture to transform our local health system.
Patient partners will share their lived or living experience through:. Each project has a unique topic (listed below). Patient partners are encouraged to RSVP to any of the projects that they have an interest, or have lived/living experience with as a patient or family member. Depending on the project, the physician leading the project will lead a:
• One-to-one interview, or
• Several project meetings, or
• A single focus group.

The 18 different Island Health Physician Quality Improvement Project topics include:

• Osteoporosis screening for females >65 years
• “Skin to Skin” for c-section delivery
• Cardiovascular disease risk factors based on pregnancy related disorders
• Perinatal mood or anxiety disorders
• Identification of delirium in Emergency Departments
• Airway management in Emergency Departments
• Recognition of delirium in all care settings
• Dementia and/or delirium in acute care settings
• Primary care intake processes and bookings
• Patients with chronic disease
• Access to withdrawal management at a detox centre
• Delays/cancellations of orthopedic surgeries
• Increasing resilience by improving workplace culture
• Deep vein thrombosis care
• Improving workplace culture at a long-term care facility
• Use of inhalers in acute care settings
• Primary care team cohesion for excellent care delivery
• Physician communication systems

Level of Engagement
These engagement opportunities will be at either the level of consult, involve, or collaborate, depending on the project.

For an opportunity at the level of consult on the spectrum of engagement (, the promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.

For an opportunity at the level of involve on the spectrum of engagement (, the promise to you is that the health care partner will work with you to ensure that your ideas and concerns are reflected in recommendations and provide feedback on how your input affected the decision.

For an opportunity at the level of collaborate (at a local community or program level) on the spectrum of engagement (, the promise to you is that the health care partner will look to you for advice in decision making, developing alternatives, and solutions and include your recommendations into the decision as much as possible.

• Open to patient partners from: across the Island Health region
• An interest or have lived/living experience as a patient or family member, in one or more of the project topics.

• Please note:
– This opportunity, as with all Island Health patient engagement opportunities, is not open to Island Health staff members or patient partners who are currently employed by Island Health. If you have questions regarding this, please email
– As connection and relationship building is important, we may like to meet with short listed patient partners as part of our selection process in an informal interview between the patient partner and the health care partner.
– Applicants must have previously attended a PVN orientation session and completed the Patient Partner Commitments form. If you have not attended an orientation session but you are interested in this opportunity, please contact Charmaine Niebergall directly to see if accommodations may be possible.
– As required by the October 14, 2021 Public Health Order released by the Provincial Health Officer, proof of vaccination is required to access any in-person meetings at a health care site. Proof of vaccination can be provided by way of a Vaccination Passport or Vaccination card, along with government issued photo ID. For patient partnership activities that are virtual only (via Zoom, video conference, phone, etc.), proof of vaccination is not required.

• Number of vacancies: 15-30 vacancies
• Date/Time: To be determined
• Location: Virtually using Zoom
• Commitment:
– Varies based on the project.
– Commitment will be a single one-to-one interview, or a few meetings, or a single focus group.

No out-of-pocket expenses are anticipated for this engagement opportunity. However, if you meet the eligibility criteria but have concerns about your ability to participate, please contact Charmaine Niebergall to see if support options are available. We are always seeking to better understand and reduce barriers to participation.

Physician Quality Improvement (PQI) is a professional development and education program for Community or Facility-based Medical Staff who want to enhance their Quality Improvement (QI) capacity, build connections with colleagues, and create a continuous improvement culture to transform our local health system. The PQI curriculum was specifically designed by Medical Staff, for Medical Staff.

The Island Health PQI team offers online learning, introductory workshops and a comprehensive 12-month cohort training program to all Medical Staff, including privileged Family Physicians, Specialists, Midwives and Nurse Practitioners. An important part of this learning is around patient engagement and quality improvement that is in collaboration with those with lived or living experience. Visit our webpage to learn more about Island Health’s Physician Quality Improvement.

Health Care Partner Contact Information

Charmaine Niebergall Engagement Leader, Patient and Public Engagement | Vancouver Island Region 778-700-2064

From Our Community

Terri McKinlay

Patient Partner, Penticton

Terri McKinlay

The Patient Voices Network has provided Rylee and me the ability to channel our experience into positive change for others. Our voice in decision making, planning and partnerships for mental health care is having a profound impact on our healing process.