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Because your voice matters.

Patient Partner, Royal Inland Hospital Perioperative Process Improvement Committee

Posted • Last updated


Commitment: Short-term

Connection method: In-person

Open to Interior Region, patient partners from the Royal Inland Hospital, Kamloops area

Last updated

Volunteer Opportunity
Royal Inland Hospital is working on improving the steps between patient arrival on-site and arrival into the operating room. Help us ensure the process is smooth and patient-centered.


Lead Organization/Department
Royal Inland Hospital, Department of Surgery

Delays in the operating room (OR) can lead to patients being postponed to a different date and can cause significant distress to the patient. Starting the first case of the day on time was shown to positively impact the way time is managed in the OR and reduce the number of patients postponed. The purpose of this work is to improve the number of first cases starting on time to 90% by the end of 2023. Objectives include: creating a patient-centered process for the steps between patient arrival at site and to the OR, conducting process mapping and improvement (PDSA) cycles, and evaluation of the process. The patient partner will be engaged in the process mapping session.

Level of Engagement
This opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.

• Open to patient partners from: Interior Health, Kamloops area
• Experience as a surgical patient or family member who had a procedure completed at Interior Health Authority, in particular Royal Inland Hospital.
• Please :
– This opportunity is not open to staff members or patient partners who are currently employed by this health authority.
– Applicants must have previously attended a PVN orientation session and completed the Patient Partner Commitments form. If you have not attended an orientation session but you are interested in this opportunity, please contact Charmaine Niebergall directly to see if accommodations may be possible.

• Number of vacancies: 2
• Date/Time: May 2023, exact date/time TBD.
• Location: In-Person at Royal Inland Hospital
• Commitment: one, three-hour session.

Out-of-pocket expenses for this engagement opportunity will be limited to paid parking. However, if you meet the eligibility criteria but have concerns about your ability to participate, please contact Charmaine Niebergall to see if support options are available. We are always seeking to better understand and reduce barriers to participation.

Delays in the operating room (OR) can lead to postponements and have adverse effects on patient safety and satisfaction, staff satisfaction, as well as hospital costs. Starting the OR on time in the morning has been associated with enhanced time management. This process improvement project aims to improve morning OR starts at Royal Inland Hospital. This project will be part of a multi-pronged approach towards improving time management in the OR to reduce day of surgery postponements.

Benefits of the project include:
– Patients will receive improved care
– Improved public perception of Royal Inland Hospital and surgical services at site

Risks of not completing the project:
– Patients may be postponed to a different day and not receive timely care
– Inefficient time management in the OR could impact hospital costs
– Negative public perception of Royal Inland Hospital and surgical services at site

Health Care Partner Contact Information

Charmaine Niebergall Engagement Leader, Patient and Public Engagement | Vancouver Island Region 778-700-2064

From Our Community

Christine Wallsworth

Patient Partner, Vancouver

Christine Wallsworth

Patient and family partners should not be a check box on research proposals! They need to be involved right from the start. I know patient and family partners are doing their part by providing their knowledge to researchers from their lived experience.  It’s a win-win for us to work together through PVN to make sure our input drives improvements.