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Because your voice matters.

Patient and Family Advisory Councils

Posted • Last updated


Commitment: Long-term

Connection method: Virtual

Open to Fraser – Vancouver Coastal

Last updated

Fraser Health is actively recruiting for regional, program, project, and local Patient and Family Advisory Councils. These councils meet regularly with Fraser Health leaders to promote and advance person and family centred care and improve healthcare quality, safety, and experience. Share your experiences and ideas with leaders to make sure your perspective is considered in service planning, delivery, and evaluation. Fraser Health values meaningful dialogue with the people they serve to support the transformation of healthcare.

Examples of patient and family activities include:
– Quality Improvement Projects
– Document Reviews
– Patient Experience Data review and analysis
– Communication Strategies (such as webpage updates and social media messages)
– Staff education curriculum design
– Participation in leadership panel interviews

The councils that are recruiting include:

Local community:
There are many communities within Fraser Health that have a council such as Abbotsford / Mission, Tri-Cities, and Maple Ridge. Meetings vary in frequency in different communities as some meet monthly and others meet every 3 months. Examples of projects include patient experience data review, quality improvement projects, document reviews, leadership panel interviews.

Redevelopment projects:
Meet every other month for 1 – 2 hours to make sure the patient perspective is included in the planning, design, and opening of new hospitals. Large redevelopment projects are happening in Burnaby, New Westminster, and Surrey. Each project has it’s own council. Examples of projects include wayfinding, signage, design, virtual health, patient journey mapping, and the development of person centred guiding principles.

Virtual Health: (
Meet monthly for 1 hour. Current projects include the virtual hospital, virtual emergency department intake, patient education, remote patient monitoring.

Primary Health / Home Health:
Meet monthly for 1 hour to make sure the public have access to quality health care in their community. Examples of community health care services are urgent primary care centres, family doctors, and home care services. Current projects include website revisions, strategic planning, staff education related to frailty, and information sharing.

Level of Engagement

This opportunity is at the level of Consult on the IAP2 Spectrum of Public Participation.


  • Willing & comfortable to share health care experiences in a group setting
  • Have access to technology and the internet to participate in the engagement opportunity
  • An interest in improving health care services
  • The time to participate in the engagement opportunity
Patient Partners ARE required to be PVN members to participate in this engagement opportunity.

Health Care Partner Contact Information

Laura Klein Clinical Practice Consultant, Patient Experience | Fraser Health (604) 613-6598

From Our Community

Pamela Jessen

Patient Partner, Langford

Pamela Jessen

The Patient Voices Network allows me to engage and educate others on various health-related topics. By sitting on various committees and taking part in many activities, I can create real change in health care for everyone. It’s so empowering!