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Because your voice matters.

Participant, Virtual Care Patient Satisfaction Survey and Help Desk Engagement

Posted

Closed

Commitment: Long-term

Connection method: Virtual

Open to Interior Region

Posted

Volunteer Opportunity
Interior Health is looking to improve its virtual care Zoom appointments for patients. Join us as by providing feedback on our patient help desk and external website!

RSVP Now

Lead Organization/Department
Interior Health – IMIT

Aim
The feedback we will be receiving from patient partners will allow us to improve virtual care patient appointments, improve workflow and customer service.

Level of Engagement
This opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.

Eligibility
• Comfortable providing feedback electronically
• Access to internet and device (Computer, Tablet, Smartphone, iPad, etc.)
• Access to a phone
• Knowledge of Zoom
• Preference will be given to those who have had experience in using Zoom as a patient

Logistics
Number of vacancies: 5
Location, Date, Time and Frequency :
 It is anticipated that there will be 3-5 virtual meetings
• The meetings will commence after March 1st with a doodle poll going out to select a time which is convenient for all participants
• Participants will also be asked to complete a 5 min survey, evaluate our current helpdesk, and external website for zoom patient support
• It is anticipated that this work will continue until to the end of April

Reimbursement
All out of pocket expenses must be pre-approved and will be reimbursed as per Interior Health policy. At this time, all participation is expected to be held virtually.

Background
There was an initial baseline survey in which PVN patient partners participated in 2020. This work is a continuation focusing on recommendations and further improvements to our patient help desk and external website.

Engagement Leader Contact Information

Carol Stathers
Engagement Leader, Patient and Public Engagement | Interior Region
778.516.3308
cstathers@bcpsqc.ca

From Our Community

Cherie Mercer

Patient Partner, New Aiyansh

Cherie Mercer

I have learned so much about innovation and capacity building by being part of PVN. I signed up to build my leadership skills, however, I experience benefits for myself, my community and Indigenous peoples throughout the province. I understand more about the complexities and opportunities required to improve health care.