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Open to Interior Region, Patient partners in Vernon and the surrounding area
Patients have a voice! Interior Health is committed to safe quality care of patients and families and want to hear from you! This quality improvement workshop will help improve the patient experience, their care, and their health care journey home from the hospital.
Open to: Patient partners in Vernon and the surrounding area
Lead Organization or DepartmentInterior Health, North Okanagan Hospitals and Communities
AimThe aim of this project is to improve the patient experience and associated care while transitioning between acute and community care in Vernon.
Level of EngagementThis opportunity is at the level of collaborate on the spectrum of engagement. The promise to you is that the health care partner will work together with you to formulate solutions and incorporate your advice and recommendations into the decisions to the maximum extent possible.
- Experience as a patient, family member or caregiver with both acute care and community care
- Comfortable sharing your experience and recommendations in the workshop
LogisticsVacancies: 1 Date and Location: December 3 - 7 from 800 - 1600 is preferred but open to availability of the patient representative Location: The workshop will be held at Vernon Jubilee Hospital
ReimbursementExpenses such as parking, mileage and lunch will be covered.
BackgroundThe intent of involving patient partners from the Patient Voices Network is to improve services for patients when they transition from acute care to community care. There is a interdisciplinary team involved and having the patient perspective is key. It is important to have a patient representative as his/her feedback will guide staff in performing and improving care. The patient voice provides them with setting improved standards and key understanding for patient-centric care. It is important to have the patient perspective as health care is patient-centric, meaning the patient experience is key to the appropriate improvement work for safe quality care. LEAN is about quality improvement work while keeping the patient at the center of this work. The intent is to have a patient participate to share his/her ideas, thoughts and feedback to improve. LEAN principles are as follows:
- Identify value from the patient perspective
- Map the health services based on value to minimize waste and to increase the patient experience for care
- Eliminate waste meaning unnecessary resources
- Creates a seamless flow of processes to effectively care for the patient
- Replicate learning/best practice (standardize) – so that the improved care is sustainable and is of value
- Seek perfection or continuous works on quality improvement
Engagement Leader Contact Information
Engagement Leader, Patient and Public Engagement | Okanagan, Interior Region