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Because your voice matters.

Participant, Process Flow Charting Exercise

Posted • Last updated


Open to Interior Region, Patient partners in Vernon, Armstrong and Enderby areas

Last updated

Interior Health is seeking broad stakeholder feedback to optimize our new Procura Home Support software system in the North Okanagan before spreading the software to other parts of the region. Please help us ensure that our work keeps home support clients and their families at the centre of our decisions!

Open to: Patient partners in Vernon, Armstrong and Enderby areas

Lead Organization or Department

Interior Health, Procura Implementation Team


Aim: to identify improvement opportunities Why include PVN? Clients and families are our customers. We urgently need your perspective on the work we are doing to ensure that our system works in service of you. Role of PVN rep: Tell us what we are missing, how clients and families are impacted by our actions or inactions.

Level of Engagement

This opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.


  • Experience working with a group of professionals helpful
  • Willingness to speak up
  • Comfort with software or computers a major asset


  • Vacancies: 1-2
  • Location, date, time and frequency: Once only, Nov 27, full day (hours to be confirmed)


Parking is free and lunch will be provided or reimbursed.


This is an optimization exercise for a new software system in Home Support. We have identified an opportunity to learn from the North Okanagan sites already live with the software and intend to learn and standardize our system as much as possible using Lean methodology prior to spreading to the rest of IH in 2020. Approximately 12 participants are expected (not including PVN reps). The primary risk may be excess technical jargon and acronyms; we will do our utmost to explain these and will ask the PVN rep kindly speak up if we do not. There are no Terms of Reference, although an agenda will provided and I would be happy to personally connect with participant(s) prior to the session. Here is a video providing a very broad overview of the Procura software:

Health Care Partner Contact Information

Carol Stathers
Engagement Leader, Patient and Public Engagement | Okanagan, Interior Region

From Our Community

Laura Klein

Clinical Practice Consultant in Fraser Health

Laura Klein

Seeking the patient perspective doesn’t have to be complicated; it simply entails a commitment to ask and listen. Patient advisors not only bring a valuable perspective but also share original ideas and unique skills. Including the patient and family perspective changes the conversation and aligns the team’s focus towards common goals.