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Because your voice matters.

Mount Saint Joseph Emergency Department Quality & Safety Committee

Posted • Last updated


Open to Fraser – Vancouver Coastal, Volunteers in the Lower Mainland

Last updated

Have you or your family experienced care in the Emergency Department at Mount Saint Joseph Hospital and want to participate in reviewing quality and safety measures to improve care?
Open to: Volunteers in the Lower Mainland

Lead Organization or Department

Providence Health Care, Mount Saint Joseph Emergency Department (MSJ ED)


This multidisciplinary Quality & Safety Committee reviews the quality and safety performance indicators of the Emergency Department at MSJ. They are seeking patient and family partners to review data on existing programs and provide insight into new initiatives or opportunities for improvement with the purpose of improving the care provided in the ED.

Level of Engagement

This opportunity is at the level of collaborate (at a local community or program level) on the spectrum of engagement (  The promise to you is that the health care partner will look to you for advice in decision making, developing alternatives, and solutions and include your recommendations into the decision as much as possible.


  • Patients or family members who have experience with the health system – with preference for those who have been admitted to the MSJ ED.
  • Patients should have previously attended a PVN orientation session. If you have not attended an orientation but are interested please contact the supporting Engagement Leader directly to see if accommodations may be possible.
  • Please note that volunteers who are currently employed by PHC or other health care authorities are not eligible for this opportunity.


  • Vacancies: 2
  • Meetings are scheduled quarterly. The next meeting will be Dec. 13, 2016
  • Additional meetings, phone calls, email conversations to target specific initiatives will be held on an ad hoc basis.


Expenses related to travel (i.e. transit, parking up to $18/day, approved mileage) to attend sessions will be reimbursed by Providence Health Care.


Providence Health Care is on a journey towards Patient and Family Centred Care and is striving to put patient and family partners on strategic committees where their expertise and experience can influence decision making to improve the health care system. This is a high level committee with lots of data and other sensitive information. There are leaders from across the program including physicians.

Health Care Partner Contact Information

Karen Estrin
Engagement Leader, Patient and Public Engagement | Lower Mainland & Sunshine Coast

From Our Community

Christine Wallsworth

Patient Partner, Vancouver

Christine Wallsworth

Patient and family partners should not be a check box on research proposals! They need to be involved right from the start. I know patient and family partners are doing their part by providing their knowledge to researchers from their lived experience.  It’s a win-win for us to work together through PVN to make sure our input drives improvements.