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Because your voice matters.

Member, Victoria Division of Family Practice and Island Health Primary Care Network, Decision Making Committee

Posted • Last updated


Open to Vancouver Island Region, Patient partners from 

Last updated

Become a partner in the evolution of primary care services within the Victoria, Saanich, and Oak Bay regions! We are seeking patient partners who have personally received or supported a family member in receiving primary care and/or community services to join our working group and contribute to improvements in areas of access and communication for the above regions.

Open to: Patient partners from Victoria, Saanich, and Oak Bay Regions

Lead Organization or Department

Primary & Community Care, Island Health & Victoria Division of Family Practice 


• In British Columbia, the Ministry of Health has set direction to improve patient access to primary and community care services through Primary Care Networks. Primary care includes family doctors, nurse practitioners, walk-in clinics, etc.; community services include home & community care and/or mental health & substance use services • Patients and/or their family members will provide perspective, guidance and recommendations on areas of care, navigation and communication that are important to patients and their families

Level of Engagement

This opportunity is at the level of collaborate on the spectrum of engagement. The promise to you is that the health care partner will work together with you to formulate solutions and incorporate your advice and recommendations into the decisions to the maximum extent possible.


• Open to patient partners from Victoria, Saanich, and Oak Bay • Patients and/or family members who have experience with primary and community care services for persons who are medically complex or frail or for persons who have or are currently receiving support through Mental Health and Substance Use Services • A level of comfort in comprehension to read documents/reports relating to primary and community care services • A level of comfort to participate in meeting discussions with family doctors and health service leaders to share patient perspectives and patient journey needs  Please note: • This opportunity is not open to patient partners who are currently employed by Island Health • The placement process for this opportunity may include an informal interview between the volunteer and the health care partner • Applicants must have previously attended a PVN orientation session and completed the Volunteer Agreement. If you have not attended an orientation session but you are interested in this opportunity, please contact Ashley Clark directly to see if accommodations may be possible


• Number of vacancies: 1 • Date/Time: Evening meetings from 5:00pm to 7:00pm every 4 weeks • Location: Video conference while social distancing is in place. Future in-person meetings would be at Royal Jubilee Hospital, Victoria BC


Pre-approved transportation & parking costs to attend meetings will be reimbursed by Island Health. Meals will be provided at evening, in-person meetings.  


Primary Care Networks will reorganize the way Family Physicians, Nurse Practitions, Allied Health Providers, Health Authority Community Services and Community organizations work together in a geographic area by: • Strengthening teamwork, communication and links • Bringing services together around Family Physiciansand patients • Creating capacity in a community to increase access  Core members of this working group include family physicians, Island Health community service leaders, First Nations Health Authority Leadership, two patient partners and Victoria Division/Island Health project supports. Patients and/or their family members will provide perspective, guidance and recommendations on areas of care, navigation and communication that are important to patients and their families. For example, from your experience, what is working, what is not working, what are the barriers, what is needed to better support patients and families in their journey of care through a more interconnected Primary Care Network. Additionally, three clinical working groups will develop recommendations on short and long term improvements comprising of resources, processes, and timelines needed to achieve an interconnected Primary Care Network. The DMC will review recommendations, seek additional input from community stakeholders (i.e., community organizations, NGOs, acute care, residential care, municipal, regional, provincial levels of government) and develop a service plan for Primary Care Networks in Victoria, Saanich, and Oak Bay.

Health Care Partner Contact Information

Ashley Clark
Engagement Leader, Patient & Public Engagement | Vancouver Island

From Our Community

Derek Koch

Spiritual Health Practitioner and Patient- and Family-Centred Care Lead — Kelowna General Hospital

Derek Koch

The bottom line is because we’re caring for patients. People who know best are those who are receiving the care so it makes logical sense that we would consult with them about their experiences. By connecting with PVN we have been able to educate our teams about the value of patient partners and how important their perspective is in our services.