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Because your voice matters.

Member, Patient and Family Advisory Council

Posted • Last updated


Commitment: Long-term

Connection method: Virtual

Open to Interior Region, Penticton and the surrounding area

Last updated

Volunteer Opportunity
The Penticton Regional Advisory Council (PAC) is looking for an individual to join our council. If you have an interest in improving care services at Penticton Regional Hospital, this may be the perfect opportunity for you.


Lead Organization/Department
Interior Health – Penticton Regional Hospital

• To provide an opportunity for patients, families, and care givers to lend their experience to improving the quality of health care service at the Penticton Regional Hospital.
• Patient Partners will work along-side the health care team to have a PAC that is responsive to the needs of the acute setting and create an ongoing opportunity for input.

Level of Engagement
This opportunity is at the level of collaborate on the spectrum of engagement. The promise to you is that the health care partner will work together with you to formulate solutions and incorporate your advice and recommendations into the decisions to the maximum extent possible.

And invitation is being extended to the patient partners in Penticton and surrounding community who:
• Someone who can speak to a lived experience.
• Are excited to share their story in front of health care providers and leaders.
• Are willing to contribute their knowledge to a system wide strategy.

• Number of vacancies: 3-4
• Location, Date, Time and Frequency:
– Location: Virtual with the opportunity to move to in-person in guidance with Pandemic Guidelines.
– Time: Once a month, 3-4 hours, with ad hoc reading and emails between meetings.
– Date/time: The meetings are typically held on the 4th Wed of each month but this can vary based on the availability of the committee members
•  It is anticipated that the term for this group will be over a year.

Pre-approved expenses related to travel to in-person meetings will be reimbursed according to the IH Travel Policy.

The PAC has been in existence for over 5 years and the new patient partner(s) will be joining other existing members.

There is a growing demand for patient, family and caregiver involvement in the design, evaluation and delivery of care at the local level. There is a desire in Penticton Regional Hospital to develop meaningful partnerships with patients, families and caregivers on key committees and important service planning initiatives.

Patient and Family Advisor Councils (PFAC) are regular meetings that promote the development of the meaningful partnerships between patients, family and caregivers and health care teams. Opportunities include advancing a patient and family centered approach to health and improving the patient experience. Also, important issues facing employee’s, patients and families in hospital and/or communities are examined. Health care teams can ring issues and items to the council to ensure a patient, family and caregiver perspective is considered.

Health Care Partner Contact Information

  Cassy Mitchell Engagement Leader, Patient and Public Engagement 250.279.0717

From Our Community

Karla Warkotsch

Patient Experience Consultant – Interior Health

Karla Warkotsch

The question I like to ask health care employees is ‘Who is this for?’ and ‘Do we have the right people at the table?’ As a health care employee, I see how easy it is to fall into doing for, rather than doing with patients. The voices of the patient, family and caregiver are essential to ensure the patient is central to the direction and focus of the work being done.