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Because your voice matters.

Member, Primary Care Quality Committee

Posted • Last updated


Open to Vancouver Island Region, Patient partners in the Island Health region

Last updated

Do you have an interest in supporting quality assurance and improvement in primary care through Island Health? Your voice is needed!

Open to: Patient partners in the Island Health region

Lead Organization or Department

Island Health, Primary & Community Care


We are inviting two patient partners to join our Primary Care Quality Committee (PCQC), which meets monthly to share information related to quality in order to promote learning and spread of good practice. The PCQC functions as a sub-committee of the Island Health Board approved Quality Structures. The PCQC brings together Island Health medical and administrative leadership with representation from each of the four Island Health geographical structures. Patient partner members will contribute their perspectives, as the PCQC strives to:
  • Provide organizational and medical guidance in quality planning;
  • Develop and monitor Island-wide metrics and key performance indicators;
  • Provide approvals and identifies program-specific clinical decision support tools; and
  • Collaborate with Island Health Quality Structures and other groups on quality matters.

Level of Engagement

This opportunity is at the level of collaborate on the spectrum of engagement. The promise to you is that the health care partner will work together with you to formulate solutions and incorporate your advice and recommendations into the decisions to the maximum extent possible.


  • Open to patient partners from the Island Health region. Preference may be given to patient partners who live in different Island Health geographies to support better regional representation
  • This invitation is being extended to patients and family members who have an interest in this topic, who are willing to volunteer their time, and who:
    • Have some understanding of how the health system works
    • Are comfortable working and speaking up in large groups (about 10 -15 people); and
    • May have some experience on working groups and committees
  • Please note:
    • This opportunity is not open to patient partners who are currently employed by Island Health
    • The placement process for this opportunity may include an informal interview between the volunteer and the health care partner.
    • Applicants must have previously attended a PVN orientation session and completed the Volunteer Agreement. If you have not attended an orientation session but you are interested in this opportunity, please contact Ashley Clark directly to see if accommodations may be possible.


  • Vacancies: 2
  • Date/time: The PCQC meets monthly for 90 – 120 minutes during business hours
  • Location: Meeting will be offered in-person in Victoria (if the patient partner resides in the area) or via teleconference
  • Commitment: 12 months, minimum


Pre-approved transportation & parking costs to attend meetings will be reimbursed by Island Health for those who reside in the Victoria area. Patient partners who are from other areas on the island will be able to call in to the meeting with no anticipated costs.


Primary and Community Care, the program leading the PCQC, is a system transformation initiative, aimed at implementing a sustainable, patient-centred care model that has a foundation in primary health care services. The desire is to find means to “wrap services around” patients, especially people who have complex health needs, so that people experience seamless care, and that problems do not arise at transition and referral points in care provision. We know we can only achieve this systems transformation through collaborating with all parts of the health system. This involves bringing in patients’ voices in different ways, and working with patient volunteers, as well as agencies involved in health services, including Island Health, family physicians, community providers, and First Nations partners. Together, we are finding new ways to provide patients with the best health care services, at the right time and the right place, and to support patients in managing their own care.

Health Care Partner Contact Information

Ashley Clark
Engagement Leader, Patient & Public Engagement | Vancouver Island

From Our Community

Shana Ooms

Executive Director of Primary Care Strategy, Policy and Quality — BC Ministry of Health

Shana Ooms

Where those of us in the room may have debated policy or wording, patient voices made sure patients were top of mind. And as a result, significant improvements were made to simplify something that was otherwise complex. Patient voices at the table bring us back to reality in terms of what we are trying to achieve.