Skip to main content

Because your voice matters.

Member, Patient Experience and Satisfaction After Breast Cancer Surgery



Commitment: Long-term

Connection methods: Virtual, In-person

Open to Provincial Region


Volunteer Opportunity
Help us better understand patient experience and satisfaction after breast cancer surgery as we aim to improve the care we provide.


Lead Organization/Department
Kelowna General Hospital, Interior Health Authority

The goal of this project is to evaluate and improve patient experience and satisfaction amongst patients undergoing surgery for breast cancer. To identify potential areas for improvement and patient satisfaction we will conduct patient interviews and use a validated patient reported outcomes tool. We hope the patient partners can be involved in the very early stages of the project, provide feedback on the project and give their perspective on what aspects might be most meaningful to patients.

Level of Engagement
This opportunity is at the level of collaborate on the spectrum of engagement. The promise to you is that the health care partner will work together with you to formulate solutions and incorporate your advice and recommendations into the decisions to the maximum extent possible.

• Open to patient partners from: Province of BC.
• Willing & comfortable to share health care experiences in a group setting.
• Specific health care experiences: A patient who has previously undergone surgery for breast cancer.
• Comfortable using technology to attend online/virtual meetings.
• We recognize that patient partners give a lot of themselves: time, energy, and the sharing of personal stories or experiences that may be difficult. It is important that this not be done at the expense of your own health/wellbeing.
• Please note:
– This opportunity is not open to staff members or patient partners who are currently employed by this health authority.
– As connection and relationship building is important, we may like to meet with short listed patient partners as part of our selection process in an informal interview between the patient partner and the health care partner.
– Applicants must have previously attended a PVN orientation session and completed the Patient Partner Commitments form. If you have not attended an orientation session but you are interested in this opportunity, please contact Charmaine Niebergall directly to see if accommodations may be possible.
– As required by the October 14, 2021 Public Health Order released by the Provincial Health Officer, proof of vaccination is required to access any in-person meetings at a health care site. Proof of vaccination can be provided by way of a Vaccination Passport or Vaccination card, along with government issued photo ID. For patient partnership activities that are virtual only (via Zoom, video conference, phone, etc.), proof of vaccination is not required.

• Number of vacancies: 2
• Date/Time: to be determined
• Location: Virtual, with possible in person involvement depending on location
• Commitment: 1 year

No out-of-pocket expenses are anticipated for this engagement opportunity. However, if you meet the eligibility criteria but have concerns about your ability to participate, please contact Charmaine Niebergall to see if support options are available. We are always seeking to better understand and reduce barriers to participation.

We hope the information gained from patient partner interviews will assist with improved informed decision making and allow care providers to better understand the impact of treatment on patients. In addition, the information gained from the project will ideally identify areas in which the care provided can be improved at an institutional and multidisciplinary level.

Given this project focuses on patient experience, outcomes, and satisfaction, having patient partners involved to provide feedback on the process and results will be essential in ensuring that patients are kept at the center of the project. Patient partners will also be able to provide feedback and insight on what tools may be most useful from a patients’ perspective (e.g. interviews, types of questions, surveys).

Engagement Leader Contact Information

Charmaine Niebergall Engagement Leader, Patient and Public Engagement | Vancouver Island Region 778-700-2064

From Our Community

Lucie Neliba

Patient Partner, Surrey

Lucie Neliba

The Patient Voices Network has connected me to a community with the same drive to bring person- and family-centred care to the forefront. I am grateful for all opportunities I have been a part of thanks to PVN, which positively impacts patients like my sister and their caregivers. No matter how small, all patient engagement will help shape the future of health care and that I can stand behind