Because your voice matters.

Member, Patient Entertainment Devices & Information Services Focus Group

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Open to Fraser – Vancouver Coastal, Patient partners in Fraser Health communities

Last updated

In today’s world, people access information through a variety of ways, whether it’s the internet, television, radio or other devices.  Fraser Health is currently looking at how it can enhance the patients’ entertainment experiences in hospital, while also building a more effective way of communicating in real time about ways to improve health care services. If you have always wondered about this, and have some time to contribute your thoughts, this one-time focus group is for you!

Open to: Patient partners in Fraser Health communities

Lead Organization or Department

Fraser Health Patient Experience team, in partnership with Information Management/Information Technology

Aim

To include patient input on entertainment services and better communication about service improvements to ensure that it is user friendly and patient- and family- centred.

Level of Engagement

This opportunity is at the level of consult on the spectrum of engagement (www.iap2.org). The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.

Eligibility

  • Fraser Health communities
  • Patients or family members that have used hospitals
If you have a strong interest in this work but have not yet completed a PVN orientation and volunteer agreement, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact the engagement leader directly.

Logistics

  • Vacancies: 10
  • Date and time: Tentative date is July 13, 1:00pm – 3:00pm
  • Location: Fraser Health Corporate Office, 10153 King George Blvd, Surrey, BC V3T 2W1
  • Commitment: One two-hour focus group, with the possibility of documents review before and after focus group

Reimbursement

Preapproved expenses related to travel to in person meetings will be reimbursed according to the Fraser Health travel policy (including mileage, parking, tolls and/or public transit). Please note: Free parking is available for 2 hours at Central City

Background

Currently, Fraser Health contracts all of its entertainment services across the region. In 2017 they are up for review and renewal. The information management and patient experience teams acknowledge that there are opportunities for improvement to these services that provide a better patient experience and increase opportunities for patient input into current services and programs. Given this background, this focus group will contribute to finding the right fit of products and approaches moving forward in 2017.

Health Care Partner Contact Information

Jami Brown
Engagement Leader, Patient and Public Engagement | Fraser Valley
604.510.0449
jbrown@bcpsqc.ca

From Our Community

Jeanette Foreman

Northwest Quality Improvement Lead, Quality and Innovation, Northern Health

Jeanette Forman

PVN has really helped us engage with patient partners to improve health services at Northern Health.  It is more and more becoming the norm to include patients in the design, delivery and evaluation of health services.  PVN education and supports, involving patient partners, have enabled us to develop the capacity to include the patient voice to make care better and achieve better health outcomes.

Members of the BCPSQC pose for a team photo at the Quality Forum 2019.

Health Quality BC administers the Patient Voices Network. Using evidence-informed strategies, the Council shifts culture, improves clinical practice and advances person- and family-centred care to support high-quality care for every person in our province.