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Open to Fraser – Vancouver Coastal, Patient partners in Fraser Health communities
In today’s world, people access information through a variety of ways, whether it’s the internet, television, radio or other devices. Fraser Health is currently looking at how it can enhance the patients’ entertainment experiences in hospital, while also building a more effective way of communicating in real time about ways to improve health care services. If you have always wondered about this, and have some time to contribute your thoughts, this one-time focus group is for you!
Open to: Patient partners in Fraser Health communities
Lead Organization or DepartmentFraser Health Patient Experience team, in partnership with Information Management/Information Technology
AimTo include patient input on entertainment services and better communication about service improvements to ensure that it is user friendly and patient- and family- centred.
Level of EngagementThis opportunity is at the level of consult on the spectrum of engagement (www.iap2.org). The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.
- Fraser Health communities
- Patients or family members that have used hospitals
- Vacancies: 10
- Date and time: Tentative date is July 13, 1:00pm – 3:00pm
- Location: Fraser Health Corporate Office, 10153 King George Blvd, Surrey, BC V3T 2W1
- Commitment: One two-hour focus group, with the possibility of documents review before and after focus group
ReimbursementPreapproved expenses related to travel to in person meetings will be reimbursed according to the Fraser Health travel policy (including mileage, parking, tolls and/or public transit). Please note: Free parking is available for 2 hours at Central City
BackgroundCurrently, Fraser Health contracts all of its entertainment services across the region. In 2017 they are up for review and renewal. The information management and patient experience teams acknowledge that there are opportunities for improvement to these services that provide a better patient experience and increase opportunities for patient input into current services and programs. Given this background, this focus group will contribute to finding the right fit of products and approaches moving forward in 2017.
Health Care Partner Contact Information
Engagement Leader, Patient and Public Engagement | Fraser Valley