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Because your voice matters.

Member, Interior Health Renal Program Quality Council



Commitment: Long-term

Connection methods: Virtual, In-person

Open to Interior Region


Volunteer Opportunity
Interior Health Renal Services has an exciting opportunity for patient partners to join our newly formed Renal Program Quality Council (RPQC).


Lead Organization/Department
Interior Health Renal Services

The Renal Program Quality Council (RPQC) is responsible for overall monitoring, evaluating, and improving the quality of care and standardization of all renal services within Interior Health.
Patient partners are instrumental in guiding future work as we strive to optimize quality of life for patients living with chronic kidney disease.

Level of Engagement
This opportunity is at the level of collaborate on the spectrum of engagement. The promise to you is that the health care partner will work together with you to formulate solutions and incorporate your advice and recommendations into the decisions to the maximum extent possible.

• Open to patient partners from: Interior Health
• Patients or family caregivers who have received renal care from Interior Health Renal Services
• Experience working and sharing perspectives with diverse groups of people
• A strong interest in partnering and working together with health professionals to improve the quality of life of people living with chronic kidney disease
• Please note:
– This opportunity is not open to staff members or patient partners who are currently employed by this health authority.
– As connection and relationship building is important, we may like to meet with short listed patient partners as part of our selection process in an informal interview between the patient partner and the health care partner.
– Applicants must have previously attended a PVN orientation session and completed the Patient Partner Commitments form. If you have not attended an orientation session but you are interested in this opportunity, please contact Charmaine Niebergall directly to see if accommodations may be possible.

• Number of vacancies: 2
• Date/Time:
– Meetings every 3 months; 2 hours each virtually and/or in-person (half day) during typical workday hours (8 a.m. to 4 p.m.).
– First meeting to be held in Kelowna in September 2023.
• Location: Virtually using Microsoft Teams or Zoom, or in-person (half day).
• Commitment: Term for membership will be two years with possibility of extension.

No out-of-pocket expenses are anticipated for this engagement opportunity. However, if you meet the eligibility criteria but have concerns about your ability to participate, please contact Charmaine Niebergall to see if support options are available. We are always seeking to better understand and reduce barriers to participation.

A key priority for the IH Renal Program is to create an exemplary patient experience.  Our goal is to provide a holistic care experience throughout the renal journey focused on clear and relevant education and access to care in an inclusive environment to meet individuals’ needs. To help create this experience, we are seeking diverse voices and welcome patient partners of various ages, genders, kidney disease experiences, and cultural backgrounds from across the Interior.


The Council:
• Fosters the development of a culture reflecting Interior Health’s commitment to quality and safety.
• Uses the BC Patient Safety & Quality Council Quality Matrix as a guide to identify new areas of opportunity to influence and champion the local implementation of initiatives.
• Ensures that local quality initiatives are consistent with Interior Health goals and strategies as well as aligned with VP Work Plans.
• Reviews reports related to quality indicators/performance measures, identifies trends in data and assists in the selection of potential areas for local quality improvements projects.
• Receives and analyzes the recommendations of critical incident reviews, quality reviews and audits as appropriate.
• Receives and provides feedback to/from internal departments, committees and liaison groups to assist in determining priority areas for focus and timelines for execution of the work.

Please refer to the draft terms of reference attached for further information.

Health Care Partner Contact Information

Charmaine Niebergall Engagement Leader, Patient and Public Engagement | Vancouver Island Region 778-700-2064

From Our Community

Jeanette Foreman

Northwest Quality Improvement Lead, Quality and Innovation, Northern Health

Jeanette Forman

PVN has really helped us engage with patient partners to improve health services at Northern Health.  It is more and more becoming the norm to include patients in the design, delivery and evaluation of health services.  PVN education and supports, involving patient partners, have enabled us to develop the capacity to include the patient voice to make care better and achieve better health outcomes.