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Because your voice matters.

Member, Interior Health Critical Incident Review Committee



Commitment: Long-term

Connection method: Virtual

Open to Interior Region


Volunteer Opportunity
Join the new Interior Health Critical Incident Review Committee to help make sure that local learning and recommendations are considered for broader use and implementation.


Lead Organization/Department
Interior Health, Quality & Patient Safety

Critical Incident Reviews occur, where applicable, to make sure all individuals involved in the review process can have open and honest conversations about the quality of care. A second look at each final critical incident review report will make sure that local learning and recommendations are considered for broader use and implementation.

Establishing a committee that includes patient partner members to conduct this secondary review of events provides valuable insight while building public confidence in the processes. Patient partners will be invited to each of the monthly meetings, reviewing documents in advanced of meetings, in order to share their valuable patient perspectives.

Level of Engagement
This opportunity is at the level of collaborate on the spectrum of engagement. The promise to you is that the health care partner will work together with you to formulate solutions and incorporate your advice and recommendations into the decisions to the maximum extent possible.

• Open to patient partners from: Interior Health
• Interest in reading detailed reports which may include: details about the critical incident event, contributing factors and other learning, and recommendations for improvement when applicable.
• Comfortable discussing the report recommendations and giving patient centered opinions about implementation in other parts of Interior Health.
• Experience as a patient or family member with a critical incident is preferred, but not required.
• The most significant risk for patient partners is the emotional distress of reflecting on what, for many, is a traumatic experience, or hearing of other critical incidences. There is risk in reviewing reports or recommendations which could be triggering, bring up intense, difficult emotions, or trauma related symptoms, including flashbacks. Please only consider participating if you feel you are in a place of sufficient stability to participate in this committee.
Comfortable using Zoom for virtual meetings.
• Patient partners who self identify as Indigenous (First Nations, Métis, Inuit) are welcomed and encouraged to RSVP.
• Please note:
– This opportunity is not open to patient partners with an active incident review with any Health Authority.
– As connection and relationship building is important, we may like to meet with short listed patient partners as part of our selection process in an informal interview between the patient partner and the health care partner.
– Applicants must have previously attended a PVN orientation session and completed the Patient Partner Commitments form. If you have not attended an orientation session but you are interested in this opportunity, please contact Charmaine Niebergall directly to see if accommodations may be possible.
– As required by the October 14, 2021 Public Health Order released by the Provincial Health Officer, proof of vaccination is required to access any in-person meetings at a health care site. Proof of vaccination can be provided by way of a Vaccination Passport or Vaccination card, along with government issued photo ID. For patient partnership activities that are virtual only (via Zoom, video conference, phone, etc.), proof of vaccination is not required.

• Number of vacancies: 3
• Date/Time:
– meetings will be monthly or at the call of the Co-Chairs
– Date and times to be determined.
• Location: Virtually using Zoom
• Commitment: One year term with a possible extension.

No out-of-pocket expenses are anticipated for this engagement opportunity. However, if you meet the eligibility criteria but have concerns about your ability to participate, please contact Charmaine Niebergall to see if support options are available. We are always seeking to better understand and reduce barriers to participation.

The purpose of this committee is to review Patient Safety findings, results and/or recommendations for improvement at Interior Health. A detailed Critical Incident Report is produced after each review and includes details about the event, contributing factors and other learning, and recommendations for improvement when applicable. The detailed report is presented for approval to the Quality Committee that requested the review. Accepted recommendations are assigned to an accountable leader for implementation and are tracked by Interior Health Patient Safety. Each completed review is then included in the standing report on Critical Incidents that is routinely presented to Quality Management Committee, Senior Executive Team, and the Board Quality Committee for their information.

The goal is to carry on activities for the purpose of studying, investigating or evaluating the provision of health care with a view to evaluating, reporting and recommending health system improvements in a hospital or during transportation to and from that hospital in order to continually improve the safety and quality of patient care. A Terms of Reference will be shared prior to the first committee meeting.

Committee members comprise of:
Executive Director, Quality and Patient Safety – Co-Chair
Vice-Chair, Health Authority Medical Advisory Committee – Co-Chair
Executive Medical Director, Quality and Patient Safety
Executive Director, Clinical Operations
Program Director Clinical Services
Chief Nursing Officer and Professional Practice Lead
Chair, Regional Medical Advisory Committee
Corporate Director, Privacy, Policy & Risk Management
Patient Partner Members

Health Care Partner Contact Information

Charmaine Niebergall Engagement Leader, Patient & Public Engagement | Vancouver Island 778.700.2064

From Our Community

Laura Klein

Clinical Practice Consultant in Fraser Health

Laura Klein

Seeking the patient perspective doesn’t have to be complicated; it simply entails a commitment to ask and listen. Patient advisors not only bring a valuable perspective but also share original ideas and unique skills. Including the patient and family perspective changes the conversation and aligns the team’s focus towards common goals.