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Because your voice matters.

Member, Health Services Network – Fraser Health, Tri-Cities – New Westminster

Posted • Last updated


Open to Fraser – Vancouver Coastal, Patient partners in Fraser Health communities

Last updated

The need for smooth transitions between health care services is an important component of quality care.  Health Services Networks across the Fraser Health region meet to discuss how these transitions can improve for patients and families, leading to better health care and patient experience.  If you have experience navigating the system from one sector to another (e.g. residential care or assisted living), your perspective and voice is needed in the network in Tri-Cities New Westminster.

Open to: Patient partners in Fraser Health communities

Lead Organization or Department

Fraser Health Authority


Patient partners will provide input and feedback on projects and programs designed to improve the patient experience between transition points of hospital and residential care, and assist health care sector partners to improve communication between hospital and residential care to bring in patients as partners in this effort.

Level of Engagement

This opportunity is at the level of collaborate on the spectrum of engagement. The promise to you is that the research partner will work together with you to formulate solutions and incorporate your advice and recommendations into the decisions to the maximum extent possible.  


  • Comfortable speaking in front of a large committee
  • Personal experience, (family member) with residential care navigating the system, including transitioning from one sector to another
  • Ability to use personal experience constructively to contribute to big picture problem solving
If you have a strong interest in this work but have not yet completed a PVN orientation and volunteer agreement, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact the engagement leader directly.


Vacancies: 2 Date & Time: to be determined with Patient Partner Location: Tri-Cities, New Westminster Commitment: One year, with a possibility of renewal up to two years.


Preapproved expenses related to travel to in person meetings will be reimbursed according to the Fraser Health Travel policy (including mileage each way, tolls, parking and public transit, etc).


Health Services Networks are co-chaired by a representative from hospital services, and a representative from residential care services.  Membership consists of directors, managers and administrators from communities (including the Emergency Department), Fraser Health residential and contracted services, assisted living, home support, home health and patient partners. Specifically, the group aims to:
  • Improve the patient experience when moving from one health sector to another
  • Confirm the most appropriate discharges take place from hospital
  • Ensure that care is patient centred and responsive to the needs of the client and the family
Activities of the network include:
  • designing education, in-services and workshops for partners and stakeholders
  • examining transition points across the continuum of care
  • designing and streamlining processes to be most effective
  • plan/implement/evaluate chances to expedite and improve the process

Health Care Partner Contact Information

Jami Brown
Engagement Leader, Patient and Public Engagement | Fraser Valley

From Our Community

Derek Koch

Spiritual Health Practitioner and Patient- and Family-Centred Care Lead — Kelowna General Hospital

Derek Koch

The bottom line is because we’re caring for patients. People who know best are those who are receiving the care so it makes logical sense that we would consult with them about their experiences. By connecting with PVN we have been able to educate our teams about the value of patient partners and how important their perspective is in our services.