Skip to main content

Because your voice matters.

Member, Community-Wide Scheduling Appointment Notification Project

Posted • Last updated

Closed

Open to Interior Region, Patient partners in Penticton, Kamloops and surrounding areas

Last updated

The Interior Health Community-Wide Scheduling Project is planning to launch an automated appointment reminder system and is seeking input from patient partners. Community-Wide Scheduling makes appointments for various community services such as the Royal Inland Hospital VIP Healthy Heart Clinic and various community care clinics.

Open to: Patient partners in Penticton, Kamloops and surrounding areas

Lead Organization or Department

Interior Health - Quality Improvement

Aim

The aim is to develop a user-friendly automated reminder system for appointments at various clinics. The purpose of engaging patient partners is to gain input and feedback on the scripting of the reminder, the speed of the reminder recording, and complimentary reminder methods.

Level of Engagement

This opportunity is at the level of involve on the spectrum of engagement. The promise to you is that the health care partner will involve patients in planning and design phases to ensure ideas or concerns are considered and reflected in alternatives and recommendations.

Eligibility

  • Currently or has had appointments booked using the Community-Wide Scheduling System
  • Preferably has appointments with Royal Inland Hospital VIP Healthy Heart Clinic or Kamloops South Shore Home & Community Care Clinic or Penticton Integrated Health- Heart Function Clinic
  • Comfort attending meetings by teleconference/WebEx

Logistics

Vacancies: 3 Location, date, time and frequency:
  • First meeting is anticipated to in mid-September with several other meetings over 4-6 weeks
  • All meetings will be virtual in nature via webinar/teleconferences of 1 - 1.5 hours in length
  • The patient partners will also receive 1-3 test calls (from the automated reminder system) and will be asked to give feedback of their experience so that improvements can be made

Reimbursement

There are no out of pocket expenses associated with this project.

Background

The intent of this project is to replace the current system (where patient appointment letters are mailed to patients, or administration staff call patients manually). With automated system the telephone call-out notifications go out few days prior to the patients scheduled appointment. This project will save costs associated with missed appointments, clerical time spent calling patients as well as costs associated with mailing notices. An additional outcome of this project will be a higher density use of facilities and clinicians. Involved are three clinics, IMIT, Community-Wide Scheduling, MyHealth Portal, and Meditech.

Engagement Leader Contact Information

Carol Stathers
Engagement Leader, Patient and Public Engagement | Okanagan, Interior Region
778.516.3308
cstathers@bcpsqc.ca

From Our Community

Jeanette Foreman

Northwest Quality Improvement Lead, Quality and Innovation, Northern Health

Jeanette Forman

PVN has really helped us engage with patient partners to improve health services at Northern Health.  It is more and more becoming the norm to include patients in the design, delivery and evaluation of health services.  PVN education and supports, involving patient partners, have enabled us to develop the capacity to include the patient voice to make care better and achieve better health outcomes.