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Because your voice matters.

Member, Citizen User Team, Health Gateway Project

Posted • Last updated


Open to Provincial Region, Patient partners across the province

Last updated

The Ministry of Health is building a secure web application for BC residents to view their health information regardless of where it is stored. We are seeking volunteers to test usability of the product features and provide feedback. Your input will be used to guide development of the product.

Open to: Patient partners across the province

Lead Organization or Department

Ministry of Health, Health Sector Informational Technology Division


The goal of the Health Gateway is to provide a secure entry point to access health information using the BC Services Card to achieve a high level of identity assurance. The Health Gateway will provide a consolidated view of a patient's health information which currently resides in various health information systems and clinical repositories across the province. The patient partner will be asked to participate in demos and provide feedback on what could be improved and recommend features for future releases. The Health Gateway team hopes that the Citizen User Team will be available to shape the project for the next few months.

Level of Engagement

This opportunity is at the level of involve on the spectrum of engagement. The promise to you is that the health care partner will involve patients in planning and design phases to ensure ideas or concerns are considered and reflected in alternatives and recommendations.


The first release of our product will enable access to specific health data sets. As such we are recruiting participants with the following experiences: - experience tracking laboratory test results to manage chronic health conditions - experience managing multiple prescription medications and trying to understand contraindications - experience as a parent keeping track of your child's immunization records for school-age immunizations If you have a strong interest in this work but have not yet completed a PVN orientation and volunteer agreement, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact the engagement leader directly.


• Vacancies: 30 • Location: Victoria or virtually (telephone or webinar). • Time commitment: From August - December 2019, we would like to conduct monthly 1:1 interviews to demonstrate the product, test usability of the application, and learn more about the journey of the the patient partner. We expect these interviews to take 30-60min.


If participants are attending in-person, parking may be covered. However, we encourage participants to join virtually if travel distances are significant.


The Digital Health Strategy (DHS), currently being co-developed by the Ministry of Health and partner organizations from across the provincial health sector, calls for a personalized patient experience, placing patients at the center of their care and empowering them to proactively manage and make decisions about their health and wellness, with no geographic barriers. To deliver on this vision, there is a need for a provincial patient platform which enables strong identity assurance and the ability to provide patients with a single online point of access into their health information and care. This project represents the first iteration of a patient centred platform, focused on delivering a secure, unified and coordinated gateway, which will provide increased access to information and services over time. As the team is committed to reviewing the product with patient partners throughout its development, patient partners will be invited to participate in product reviews throughout the development of the application. This solution is patient-centred and we will be continuously requesting feedback from patients to ensure usability, accessibility, and support while using the Health Gateway.

Health Care Partner Contact Information

Kathryn Proudfoot
Engagement Leader, Patient & Public Engagement | Provincial

From Our Community

Agnes Black

Director, Health Services & Clinical Research and Knowledge Translation – Providence Health Care

Agnes Black

It’s really hard to make changes in health care. When a PVN patient partner says, ‘This is important to us’ it keeps us grounded on why a change is needed and keeps us motivated to keep going on projects.