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Because your voice matters.

Member, Care Experience Advisory Committee

Posted • Last updated


Open to Fraser – Vancouver Coastal, Patient partners from Lower Mainland & Fraser Valley

Last updated

Providence Health Care has re-envisioned our Care Experience Advisory Committee. We are looking for more patient partners to join this group in providing oversight and direction on patient- and family-centred care to the organization.

Open to: Patient partners from Lower Mainland & Fraser Valley

Lead Organization or Department

Providence Health Care, Professional Practice & Nursing


The Care Experience Advisory Committee provides oversight and direction to the organization on patient- and family-centred care. We rely on patient partners to be the voice of patients and families when this group meets. Patient partners are involved in reviewing data and complaints related to patient care experience, reviewing experience survey results and providing direction on how to identify gaps in patient-centred care (e.g., education).

Level of Engagement

This opportunity is at the level of involve on the spectrum of engagement. The promise to you is that the health care partner will involve patients in planning and design phases to ensure ideas or concerns are considered and reflected in alternatives and recommendations.


  • General experience with the health care system as a patient or a family member
  • Comfortable voicing opinions in a fairly large group (10 to 15 people)
  • Ability to think in terms of the bigger picture
  • Able to consider opportunities, provide advice and give input on a project level and an organizational level
  • Able to attend meetings in person in downtown Vancouver on a regular basis (teleconference available but not preferred)


Vacancies:4 Time, Date, Location: Meetings are 90-120 minutes long, during office hours every eight weeks in an office building a few blocks away from St. Paul's Hospital in downtown Vancouver. The next meeting is February 7, 2019. Commitment: They are hoping that the new members who join the committee will be available to participate for two years.


Preapproved expenses related to local travel (mileage at 0.52/km up to 60 km each way, parking to a maximum of $18/day, transit fares specifically related to attending the meeting) will be reimbursed upon completion of a PHC expense claim form with original receipts.


The Care Experience Advisory Committee was created very early in Providence Health Care's journey towards patient- and family-centred care. It was created to bring Providence Health Care leaders together with patient partners at a regular meeting. The same group has been coming together for a number of years. As we have continued this journey the needs of the organization, the role of the group and the membership has changed. We have re-visioned the terms of reference (available by request) for this group and would like to add more patient partners to the group as part of updating the membership. Providence Health Care provides health care services across the spectrum. We welcome patient partners with any experience of the health care system to join our group and make their voices heard.

Engagement Leader Contact Information

Karen Estrin
Engagement Leader, Patient and Public Engagement | Lower Mainland & Sunshine Coast

From Our Community

Shana Ooms

Executive Director of Primary Care Strategy, Policy and Quality — BC Ministry of Health

Shana Ooms

Where those of us in the room may have debated policy or wording, patient voices made sure patients were top of mind. And as a result, significant improvements were made to simplify something that was otherwise complex. Patient voices at the table bring us back to reality in terms of what we are trying to achieve.