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Because your voice matters.

Island Health webpage refresh (mental health and substance use)



Commitment: Short-term

Connection method: Virtual

Open to Vancouver Island Region


Island Health has an organizational priority to increase public awareness of and access to mental health and substance use (MHSU) services. A primary communication channel is Island Health’s public facing webpage. MHSU-focused web pages need a refresh to improve content accuracy, page consistency and user navigation. The goal of the MHSU Webpage Refresh is to enhance public awareness of and access to MHSU services by improving ease of web navigation and updating page content.

Patient partners can provide feedback to help outline what information people are seeking and is most important to include in web pages. Participation in the project is all virtually via MS Teams, and includes weekly one hour meetings from mid-September to December 2023. The patient partner’s role is to act as an advisor (consult on) of the web page content and review the proposed templates for pages. The website platform has limitations built in that does not allow for massive changes, but can be updated so that pages are consistent and easier to navigate.


Level of Engagement

This opportunity is at the level of Consult on the IAP2 Spectrum of Public Participation.


  • Specific health care experiences [details below]
  • Have access to technology and the internet to participate in the engagement opportunity
  • Comfortable using technology to attend online/virtual meetings
  • An interest in improving health care services
  • The time to participate in the engagement opportunity
  • Prefer someone who is seeking (or has sought in the past) information on mental health and substance use services/program for either themselves, a family or a friend. We want to ensure that these service/program and location pages on the internet contain the right information that people need to access these services

Patient Partners ARE NOT required to be PVN members to participate in this engagement opportunity.

Health Care Partner Contact Information

Lyz Gilgunn
Clinical Initiatives Lead, Mental Health & Substance Use | Island Health
(236) 638-8013

From Our Community

Derek Koch

Spiritual Health Practitioner and Patient- and Family-Centred Care Lead — Kelowna General Hospital

Derek Koch

The bottom line is because we’re caring for patients. People who know best are those who are receiving the care so it makes logical sense that we would consult with them about their experiences. By connecting with PVN we have been able to educate our teams about the value of patient partners and how important their perspective is in our services.