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Because your voice matters.

Island Health – Health Care Capacity and Patient Flow Module- Video with Patient story



Commitment: One-time

Connection method: In-person

Open to Vancouver Island Region


Island Health is creating Health Capacity and Flow education modules for all Island Health staff. We are seeking patient partner(s) who will be willing to share their healthcare journey on camera. This video will be incorporated in the learning module for Island Health Staff as a component of Patient’s voice.
Ideally, we are seeking a senior patient partner as many studies outline that this age group is impacted exponentially due to longer length of stay in hospital.
We anticipate two days of filming . We may not need the partner(s) for both days. Filming will occur at Royal Jubilee Hospital, Victoria in beginning of April, tentatively.

The Community Capacity Team and Acute Flow teams, with partnership with CLKS (Clinical Learning and Knowledge Services) are involved in creating Health Capacity and Flow education modules for all Island Health staff.
Health Capacity and Flow education module learning outcomes are:
 Consider patients’ experience and journey
 Describe and define patient flow
 Describe and define capacity
 Create opportunities for efficiencies in patient flow
 Describe interrelationship between capacity and flow
 Describe how your role impacts patient flow
 Identify barriers to effect patient flow in your role
 Recognize how care areas are interconnected
 Describe patient and health systems results of poor patient flow
 Describe how any delay in one piece impacts the entire system
 Identify how to escalate patient flow concern
 Prepare to receive communication
 Prepare to adapt my work based on a day-to-day communications and escalations
 Identify current information on capacity and flow
 Feel empowered to make escalations yourself

Level of Engagement

This opportunity is at the level of Consult on the IAP2 Spectrum of Public Participation.


  • Willing & comfortable to share health care experiences in a group setting
  • Comfort with public speaking
  • An interest in improving health care services
  • The time to participate in the engagement opportunity

Patient Partners ARE NOT required to be PVN members to participate in this engagement opportunity.

Health Care Partner Contact Information

Param Gill
Leader-SI, Community Capacity Team | Island Health
(250) 732-2944

From Our Community

Shana Ooms

Executive Director of Primary Care Strategy, Policy and Quality — BC Ministry of Health

Shana Ooms

Where those of us in the room may have debated policy or wording, patient voices made sure patients were top of mind. And as a result, significant improvements were made to simplify something that was otherwise complex. Patient voices at the table bring us back to reality in terms of what we are trying to achieve.