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Because your voice matters.

Interview Participant, Community Engagement – New Surrey Hospital and BC Cancer Centre

Posted • Last updated


Commitment: Short-term

Connection method: Virtual

Open to Fraser Valley & Lower Mainland

Last updated

Volunteer Opportunity
Help us better understand the needs of patients and families in a community-focused approach to hospital planning. Fraser Health is launching a public engagement campaign in support of the new Surrey hospital and BC Cancer Centre project and are seeking four patient partners to share their views in a one-on-one interview.


Lead Organization/Department
Fraser Health, New Surrey Hospital and BC Cancer Centre Project

• To learn about their experiences accessing and navigating the health care system and acute care facilities, like hospitals.
• Patient partners will share their personal experiences and perspectives so that patient voices, choices, hopes and aspirations can be documented and considered, and where possible, integrated into detailed project planning.

Level of Engagement
This opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.

Open to volunteers from Fraser Health region who:
• Have experience with hospitals in the Fraser South area, including Surrey, White Rock, Delta, and Langley.
• Are comfortable sharing their lived experiences with Fraser Health’s consultant group, Delaney & Associates.

If you have a strong interest in this work but have not yet completed a PVN orientation and Patient Partner Commitment, are unsure if your experience is a good fit, please contact Jami Brown directly.

There will be an informal conversation about the opportunity. The goal is to find the best fit for all involved.

• Number: 4
• Date/Time: November, days and times to be determined.
• Commitment: One time, 30-45 minutes.
• Location: By phone or zoom, depending on patient-partner’s preference.

No out-of-pocket expenses are anticipated for this engagement opportunity. If barriers to your participation exist due to financial reasons, please contact Michael Keller,

Through our independent consultant, Delaney & Associates, Fraser Health is hosting one-on-one phone/zoom interviews with patient partners to learn about their experiences accessing and navigating the health care system and acute care facilities, like hospitals.

The Ministry of Health, Fraser Health and BC Cancer are building a new hospital and cancer centre in Surrey to serve British Columbia’s fastest growing community and region.

The new hospital and cancer centre will make it easier for residents and families to access care close to home, reflecting Surrey’s diverse and growing population. It will add to existing services at Surrey Memorial Hospital, the Jim Pattison Outpatient Care and Surgery Centre and BC Cancer–Surrey. Fraser Health and BC Cancer are committed to engaging with Surrey and surrounding communities, to make sure community members, patients and families, health care workers, and diverse local perspectives are heard and integrated during this detailed planning process.

As part of a larger public engagement process, these one-on-one, 30-45min interviews aim to share project information and seek feedback and insights from patients, family caregivers, clinical and non-clinical staff, as well as other key interested and affected parties from a variety of perspectives.

Questions that may be asked of patient partners could include, for example:
• When thinking of an experience in a hospital or cancer centre, what elements helped to make your experience a more positive and welcoming one? (i.e., easily finding parking, helpful staff, easy to understand signage)
• What could be done to improve the hospital experience for you?
• What elements do you believe or have witnessed in a hospital setting as detracting from a positive experience?
• Do you have any experience with virtual care, such as video or phone medical appointments, access to an online patient portal, or virtual triage?
• What are some elements that need to be included in the building itself that would make it feel like a safe and inclusive space where culture is respected, and it is free of racism and discrimination?
• Can you describe a time when you were in a hospital, and you felt that you were receiving culturally safe and inclusive care? could be done better to improve both the health of children and youth and the experience of receiving health care.

Health Care Partner Contact Information

Jami Brown | BA, MAPC (she/her/hers) Engagement Leader BC Patient Safety & Quality Council 604.510.0449

From Our Community

Lucie Neliba

Patient Partner, Surrey

Lucie Neliba

The Patient Voices Network has connected me to a community with the same drive to bring person- and family-centred care to the forefront. I am grateful for all opportunities I have been a part of thanks to PVN, which positively impacts patients like my sister and their caregivers. No matter how small, all patient engagement will help shape the future of health care and that I can stand behind