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Because your voice matters.

Improving the patient experience in rehabilitation



Commitment: Long-term

Connection method: In-person

Open to Fraser – Vancouver Coastal


Peace Arch hospital has a 30 – bed rehabilitation unit located on the 5th floor. Services from different healthcare professionals are provided in this rehabilitation unit to help a person:
• Become as independent as possible
• Improve physical, communication, and cognitive (thinking) skills

The Peace Arch hospital rehabilitation unit is looking to include the patient perspective in their work. Examples of how the projects the team is working on include:
• Reviewing and updating the welcome package
• Quality Improvement related to mobilization
• Revitalization of the bedside whiteboards for patients to communicate their with the care team
• Person-centred staff education
• Completion and review of Real Time Patient Experience Survey results
• Implementation and impact of electronic documentation

Rehabilitation (rehab) is a set of therapies that help you improve your physical, cognitive (thinking) and emotional function after an injury. Rehabilitation units in a hospital provide physical, communication and cognitive (thinking) rehab to maximize a person’s function.

• Welcome to the general rehabilitation unit:

• Preparing for your stay on inpatient rehabilitation:

Level of Engagement

This opportunity is at the level of Consult on the IAP2 Spectrum of Public Participation.


  • Specific health care experiences [details below]
  • An interest in improving health care services
  • Someone who has experience receiving care in a rehabilitation unit or supporting someone who has received care in a rehabilitation unit.
Patient Partners ARE NOT required to be PVN members to participate in this engagement opportunity.

Health Care Partner Contact Information

Laura Klein Clinical Practice Consultant, Professional Practice | Fraser Health (604) 613-6598

From Our Community

Cherie Mercer

Patient Partner, New Aiyansh

Cherie Mercer

I have learned so much about innovation and capacity building by being part of PVN. I signed up to build my leadership skills, however, I experience benefits for myself, my community and Indigenous peoples throughout the province. I understand more about the complexities and opportunities required to improve health care.