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Because your voice matters.

Improving Health and Care with the Family Presence Policy



Commitment: Short-term

Connection method: Virtual

Open to Vancouver Island Region


Island Health is looking to improve the patient and family experience in healthcare by involving family as a partner in care. We’re creating a Family Presence Policy, allowing patients the option to have a family member involved and present during their healthcare journey. This policy aims to foster collaboration among patients, families, and healthcare providers to enhance overall patient outcomes.

We are looking for 6-8 patient and family partners to provide input and feedback on the development of the Family Presence Policy. Your firsthand experiences, both as a patient and a visitor, are invaluable. Share with us the impact of having family present as a support person and help us define the roles and responsibilities of patients, families, and the healthcare team.

Time commitment will be two 90 min. virtual sessions
Session 1 February 15th @ 2 pm – Review policy draft and provide feedback
Session 2 February 29th @ 2 pm – Present changes and provide feedback

Level of Engagement

This opportunity is at the level of Consult on the IAP2 Spectrum of Public Participation.


  • Have access to technology and the internet to participate in the engagement opportunity
  • Comfortable using technology to attend online/virtual meetings
  • An interest in improving health care services
  • The time to participate in the engagement opportunity

Patient Partners ARE required to be PVN members to participate in this engagement opportunity.

Health Care Partner Contact Information

Ashley Carr
Consultant Experience, Office of Experience | Island Health
(250) 882-5451

From Our Community

Karla Warkotsch

Patient Experience Consultant – Interior Health

Karla Warkotsch

The question I like to ask health care employees is ‘Who is this for?’ and ‘Do we have the right people at the table?’ As a health care employee, I see how easy it is to fall into doing for, rather than doing with patients. The voices of the patient, family and caregiver are essential to ensure the patient is central to the direction and focus of the work being done.