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Because your voice matters.

Get the Message? Improving Access to Virtual Health Care for Older Adults



Commitment: Long-term

Connection method: Virtual

Open to Fraser – Vancouver Coastal


Over the next 3 years, 4 studies will be carried out to research how to use text messaging to engage with underrepresented older adults. Results will be used to inform policy and improve equitable access to care within Fraser Health.

Help ensure the experience and needs of older adults are understood by partnering with the research team

Meeting dates and times will be coordinated based upon the availability of all team members. Meetings will be virtual, using MS Teams.

The Fraser Health Authority services the greatest number of older adults among health authorities within BC. Use of virtual care within Fraser Health has significantly increased to improve health care services. While virtual care services show promise, voices from underrepresented groups of older adults are often excluded from the design and evaluation of virtual health care initiatives.

Level of Engagement

This opportunity is at the level of Involve on the IAP2 Spectrum of Public Participation.


  • Have access to technology and the internet to participate in the engagement opportunity
  • Comfortable using technology to attend online/virtual meetings
  • An interest in improving health care services

Patient Partners ARE NOT required to be PVN members to participate in this engagement opportunity.

Health Care Partner Contact Information

Laura Klein
Clinical Practice Consultant, Professional Practice | Fraser Health
(604) 613-6598

From Our Community

Lisa Dyck

Former Manager, BC Emergency Medicine Network

Lisa Dyck

PVN patient partner’s feedback has reinforced the important relationships between patients and providers for emergency care. Our partnership with PVN has brought many new opportunities to adjust how health care and patient partners can work together on BC Emergency Medicine Network priorities.