Skip to main content

Because your voice matters.

Facilitator, SAEGIS Communicating Unexpected Outcomes Train-the-Trainer Program

Posted • Last updated


Open to Provincial Region, Patient partners across the province

Last updated

The BC Patient Safety & Quality Council has an exciting opportunity for a patient partner facilitator to support a province-wide program focused on communicating unexpected outcomes in health care.

Open to: Patient partners across the province

Lead Organization or Department

BC Patient Safety & Quality Council (BCPSQC) - Learning and Capability Development


The Saegis Communicating Unexpected Outcomes (CUO) program is designed to assist practitioners in communicating unexpected outcomes, often referred to as disclosure. The Saegis CUO train-the-trainer program is intended to train facilitators to deliver Saegis CUO training program sessions to clinicians and other health care stakeholders. Alongside another trained facilitator from the health authority, the role of the trained CUO patient partner facilitator will be to deliver the Saegis CUO program throughout the province. The patient partner will co-facilitate and act as a role model and in-the-moment resource for partner organizations with regards to disclosure conversations when unexpected outcomes occur.

Level of Engagement

This opportunity is at the level of collaborate on the spectrum of engagement. The promise to you is that the health care partner will work together with you to formulate solutions and incorporate your advice and recommendations into the decisions to the maximum extent possible.


CUO patient partner facilitators should be: - Comfortable with presenting, teaching and/or facilitating group learning activities to diverse stakeholders. - Approachable and have excellent communication skills. - Previous experience with disclosure conversations would be considered an asset.


  • Vacancies: 2
  • Location, date, time and frequency: This is an ongoing opportunity, with a minimum 3-year commitment, with possibility of renewal. Successful applicants will be expected to attend two full day training sessions on October 29 & 30 from 8:30 am-4:30 pm.
Following the training sessions patient partners will be expected to: - Deliver a minimum of two in-person sessions per year to clinicians and other staff in partnership with another trained facilitator (the demand for the program may vary). - Be willing to travel throughout the province. - In collaboration with the BCPSQC, fulfill evaluation and reporting requirements as required by SAEGIS. - Work with BCPSQC staff and other CUO facilitators to continually grow in your comfort & ability to deliver this content.


Patient partners will have their travel costs reimbursed.


The BCPSQC will act as the provincial coordinators for the CUO program. Through this role you can expect us to: - Support travel costs for patient partners. - Support evaluation and reporting as required by SAEGIS. - Create and support ongoing mentoring opportunities for CUO facilitators, based on their needs and preferences as appropriate. - Create opportunities for CUO facilitators and other key stakeholders to connect as a group on a regular basis to discuss common challenges, successes and growth opportunities for this program.

Engagement Leader Contact Information

Jacquelyne Foidart
Engagement Leader, Patient and Public Engagement | Thompson Cariboo and Kootenays

From Our Community

Lucie Neliba

Patient Partner, Surrey

Lucie Neliba

The Patient Voices Network has connected me to a community with the same drive to bring person- and family-centred care to the forefront. I am grateful for all opportunities I have been a part of thanks to PVN, which positively impacts patients like my sister and their caregivers. No matter how small, all patient engagement will help shape the future of health care and that I can stand behind