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Enhancing Care Plan Quality Working Group

Posted • Last updated


Open to Interior Region, Patient partners in the Penticton area

Last updated

Care that meets the unique needs of each patient is a priority at Penticton Regional Hospital. Join this work and have the opportunity to share your thoughts and ideas around care planning and help us improve care.

Open to: Patient partners in the Penticton area

Lead Organization or Department

This initiative is a collaboration between Interior Health and Penticton Regional Hospital (PRH)


To improve the quality of care planning on inpatient units and efficiencies around discharge planning at PRH and ensure that patients and caregivers are partners in their care journey

Level of Engagement

This opportunity is at the level of involve on the spectrum of engagement ( The promise to you is that the health care partner will work with you to ensure that your ideas and concerns are reflected in recommendations and provide feedback on how your input affected the decision.


  • Experience as an inpatient at PRH in the past 3-4 years
  • Ideally the group would like to include one patient partner who has had experience as a medical patient and one as a surgical patient
  • Preference will be given to patient partners over age 60
  • Or the above experience as a family member or caregiver
  • If you feel you have limited experience but are interested, we welcome you to RSVP
  • Patients should have previously attended a PVN orientation session. If you have not attended an orientation but are interested please contact the Engagement Leader directly to see if accommodations may be possible


  • Vacancies: 2
  • Meetings will be held at PRH
  • Meetings will likely be held in the early afternoon, the day of the week may vary
  • First meeting will be held mid to late May, and the others will occur as frequently as every 2 weeks or once a month
  • The group is expected to meet until the end of 2017


Parking expenses will be reimbursed


Delivering care that meets the unique needs of each patient is a priority at PRH. Care planning is used to help facilitate the development of patient focused goals, facilitates communication and collaboration among the team members, guides the delivery of evidence-informed care, and promotes the early identification of barriers to discharge. Although care planning is currently being utilized at PRH we seek to enhance the quality of the care plans. In order to do this successfully we need to listen to patients and keep their needs at the forefront of our discussions. This opportunity came about as a natural next step to the implementation of the Discharge Navigation Toolkit (audits indicate that we are not utilizing the Plan of Care document to its fullest potential and there is great opportunity to improve, including engaging patients more in goal setting and care planning). The working group will consist of the following disciplines:
  • Quality Improvement Consultant
  • Practice Lead, Access and Flow
  • Nurse Manager(s)
  • Patient Care Coordinator(s)
  • Allied Health Representative(s)
  • Social Worker
  • Front line staff
  • PVN Patient Partner

Engagement Leader Contact Information

Carol Stathers
Engagement Leader, Patient and Public Engagement | Okanagan, Interior Region


From Our Community

Lucie Neliba

Patient Partner, Surrey

Lucie Neliba

The Patient Voices Network has connected me to a community with the same drive to bring person- and family-centred care to the forefront. I am grateful for all opportunities I have been a part of thanks to PVN, which positively impacts patients like my sister and their caregivers. No matter how small, all patient engagement will help shape the future of health care and that I can stand behind