Attendee, Putting Health Care Processes on the Map

Mapping is a powerful tool that allows health providers to visually represent the current state of a process or journey. It’s often the first step to plan improvement within a system, as it results in an observable representation that is easily understood by patients and families, clinicians, decision makers and others. This interactive workshop will explore various approaches to mapping health care processes and experiences in support of person-centred improvement. The session will include components of process mapping, value stream mapping and patient journey mapping; and equip participants to apply what they learn in their own context. If you are interested in attending this workshop, please RSVP now!

Open to: Patient partners in the Northern region

Lead Organization or Department

BC Patient Safety & Quality Council, Learning & Capability Development

Aim

This workshop will be particularly useful for people working on collaborative health system improvement initiatives (e.g. PCN, health system re-design etc).  Mapping is a powerful and effective tool that allows health providers to visually represent the current state of a process or journey. This is often the first step to planning improvement within a system, as it results in an observable representation that is easily understood by patients and families, clinicians, decision makers and others. The workshop is interactive, and will explore various approaches to mapping health care processes and experiences in support of person-centred improvement. The focus of the session will include components of process mapping, value stream mapping and patient journey mapping. We’ll also translate theory into practice by providing an opportunity to try facilitating these different types of mapping sessions and equip participants to apply what they learn in their own context. Registration online is open here. By the end of this session, participants will be able to:

• Recognize how mapping can help facilitate person-centred improvement;
• Determine the most appropriate type of mapping for an improvement effort;
• Apply strategies for planning successful mapping sessions;
• Lead mapping sessions in a health care setting; and
• Utilize mapping outputs to drive improvement.

Level of Engagement

This opportunity is at the level of inform on the spectrum of engagement. The promise to you is that you will be provided with balanced and objective information to assist in understanding alternatives and solutions.

Eligibility

-Patient partners in the Northern region -Interested in learning about health care processes -Previously attended a PVN orientation session and completed the Volunteer Agreement. If you have not attended an orientation session but are interested in this opportunity, please contact Shannon Sahota directly to see if accommodations may be possible.

Logistics

• Vacancies: 2
• Date and time: October 8, 8:30am-4:30pm
• Location: Prince George, BC

Reimbursement

We will provide each patient partner with a discount code to waive the $100 workshop registration fee. Approved expenses related to travel will also be reimbursed by the BC Patient Safety & Quality Council.

Background

The BCPSQC Learning & Capability Development team works to build capability and capacity for improvement through a variety of avenues: Quality Academy, Board & Executive Learning Series, Quality Forum, online learning opportunities like the #QualityChat and Quality Café that are open to anyone and free to join as well as in-person workshops – such as this upcoming Design Thinking: A Human-Centred Approach to Health Care Improvement session. Quality improvement requires knowledgeable and skilled people at all levels of BC’s health system. Change is more likely to be sustained if the people leading it are properly equipped to do so. Therefore, the BCPSQC has committed to ensure that the members of the Patient Voices Network are included in learning opportunities to ensure that they feel comfortable and informed when working on quality improvement initiatives throughout the system. We are inviting patient partners from the Lower Mainland for this particular workshop. We will be offering similar opportunities for patient partners to attend workshops in various other regions soon. Please visit the BC Patient Safety & Quality Council page for more information on upcoming workshops.  We will be sharing more on these workshops closer to date.

Health Care Partner Contact Information

Shannon Sahota
Project Coordinator, Patient & Public Engagement
604.668.8219
ssahota@bcpsqc.ca