June 6 is International “What Matters to You?” Day!

Join us on this webinar with our international partners to celebrate successful conversations and partnerships around the world, and find out more about how simply asking “What Matters to You?” can improve the experience for patients and health care providers!

Joan Chaya and Damara Gutnick from New York’s Montefiore Hudson Valley Collaborative have championed the spread of “What Matters to You?” across a vast provider network in the state. They’ll be speaking about the relationship between “What Matters to You?” and joy at work, and how asking the question affects the patient experience.

Speakers:

Joan Chaya
Joan Chaya is the Senior Director of Workforce Development & Management at the Montefiore Hudson Valley Collaborative. She has been working in health care management for over 25 years specializing in organizational effectiveness, change management, future directed process improvement, compassionate strategic workforce planning, competency development, staff engagement, and joy in work. Her work has been focused on the people side of change and the linkages between joy in work and supporting and developing staff to provide patient-centred care that addresses the social determinants of health.

During her career Joan has developed strategic workforce practices to address turnover and vacancy rates, employee engagement, changes in care delivery and roles, and newly defined health care competencies. She has a master’s degree in Human Behavior and Organizational Psychology from Kean University and a bachelor’s degree in Psychology from Montclair State University, and is a certified HR senior certified professional with the Society for Human Resource Management and a certified Prosci change practitioner.

Damara Gutnick
Damara is the Medical Director of the Montefiore Hudson Valley Collaborative, an Associate Professor of Epidemiology & Population Health and Psychiatry & Behavioral Health at the Albert Einstein SOM, Director of Quality at the Centre for Collaboration, Motivation & Innovation and a member of the Motivational Interviewing Network of Trainers (MINT). An internist by training, she is keenly aware of the challenges associated with providing quality care at the front lines, and passionate about incorporating Motivational Interviewing, Shared Decision Making and the patient voice into the health care delivery system to improve patient engagement and outcomes.

Damara has presented workshops at state, national and international forums including The IHI, ACP, SGIM, APA and the MINT Forum.  She is also a co-developer of Brief Action Planning; a self-management support technique that involves using a structured step-by-step process to help individuals set goals and make concrete action plans. In her role, she is responsible for guiding systems and practice transformation efforts to support the transition to value based payment across the Hudson Valley as part of New York State’s Deliver System Redesign Incentive Payment program.

How to join the webinar on June 6:

1. Go to https://bcpsqc.webex.com/bcpsqc/k2/j.php?MTID=ta008d26af4d1636e4453807ed26d054a
2. Enter your name and email address.
3. Enter the session password: WMTY19
4. Click “Join Now”.
5. Follow the instructions that appear on your screen.

To view in other time zones or languages, please click the link
https://bcpsqc.webex.com/bcpsqc/k2/j.php?MTID=ta760c86efa262af306add056d042308c

——————————————————-
To join the session by phone only
——————————————————-
To receive a call back, provide your phone number when you join the training session, or call the number below and enter the access code.
Canada Toll Free:1-888-642-2128
Canada Toll:+1-647-484-7953

Having trouble dialing in? Try these backup numbers:
United States Toll Free:1-855-369-0445
United States Toll:+1-408-758-9898
Global call-in numbers: https://bcpsqc.webex.com/bcpsqc/globalcallin.php?serviceType=TC&ED=778005162&tollFree=1
Show toll-free dialing restrictions: https://www.webex.com/pdf/tollfree_restrictions.pdf
Access code: 552 129 277

If you need assistance to join:

• Contact BCPSQC at bcpsqc1@bcpsqc.ca or 1-604-668-8210
• Can’t join the training session?
  https://collaborationhelp.cisco.com/article/qg8vzfbTo add this session to your calendar program (for example Microsoft Outlook), click this link:
  https://bcpsqc.webex.com/bcpsqc/k2/j.php?MTID=t5ffea76cd55d8f399490c38b0eb4f654

Details