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Because your voice matters.

Using Patient Stories for Learning and Improvement

  • This event has passed.

November 7, 2016 @ 9:00 am - 10:00 am


Did you know?

  • Having patients and families share their stories can help healthcare professionals and leaders better understand care through the eyes of their patients.
  • While many organizations encourage storytelling from the perspective of patients and their families, little is known about how to best to share these stories to support learning and improvement.
  • Theory and practice, applied together, can help solve this problem.

Consider this …

Recent research has explored organizations that are known leaders in engaging with patients and using their stories for learning and improvement.

This session will present the findings from that research, with a focus on the opportunities and tensions that can emerge in using these types of stories of care.

In light of these findings, learn how one large academic health sciences centre has implemented a program using patient stories to maximize the improvement opportunities, manage tensions while ensuring structures are in place to enable learning and improvement.

Be part of the conversation!

This interactive On Call session will be presented by Carol Fancott, Lisa Hawthornthwaite, and Lauren Lee and hosted by CFHI’s Christine Maika.

Join us to:

  • Reflect on how your organization aims to use patient stories particularly as they link to patient and family centred care and quality improvement.
  • Consider why patient stories are being used, who is telling them, for what purposes, and in whose interests.
  • Consider the structures that are required to enable learning from stories to support changes in practice and processes of care.

Register today for this webinar and other upcoming webinars.



November 7, 2016
9:00 am - 10:00 am
Event Category:


Canadian Foundation for Healthcare Improvement
View Organizer Website


Canadian Foundation for Healthcare Improvement
Canada + Google Map
View Venue Website

From Our Community

Nancy J. Wood

Patient Partner, Sidney

Nancy J. Wood

I was thrilled to discover the Patient Voices Network, where the array of places to be the voice of a patient is vast and incredibly interesting. Besides my ongoing “gig” with the BC Emergency Medicine Network, I have enjoyed being involved in several one-off initiatives. I love working with professionals who genuinely value the perspectives of their patient partners.