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December 8, 2016 @ 10:00 am - 11:00 am
This session will highlight how to implement patient- and family-centred care in various mental health settings. Ways to engage individuals in the direct care experience and as quality improvement partners will be showcased. Practical tools and tips that help build strong partnerships with those receiving mental health services and their families will be shared.
Presenters
Patty Yoon is a Program Manager in the Mental Health and Urban Health Department at Providence Health Care in Vancouver, BC, Canada. She has over 20 years of experience working in mental health. She is passionate about improving patient and family care by engaging them in sharing (hearing) their lived experiences to drive change.
Jason MacLeod is a Patient Partner with Providence Health Care. He lives in downtown Vancouver and has struggled with Bulimia Nervosa over the last 18 years. Since starting treatment in 2010, his life has changed from one of chaos to a life in recovery and learning.
Mary Minniti, CPHQ is the Senior Policy and Program Specialist at the Institute for Patient- and Family-Centered Care (IPFCC).
Session Objectives
• Learn effective ways to engage individuals and their families in direct care
• Describe how patient and family advisors help and support improvements in the
quality, safety and experience of care
• Identify successful approaches for working with diverse populations so their voices
are honored and their insights are integrated into health delivery change
Who should attend?
Patient and family advisors/leaders; mental health staff from inpatient and outpatient
settings; physicians, nurses, and other staff; administrative and clinical leaders,
coordinators responsible for implementing patient- and family-centred initiatives; patient
experience/patient relations personnel; risk and safety personnel; quality improvement
personnel.
December 8, 2016, 1000 – 1100
Room 1500, Providence Level 1, St. Paul’s Hospital
This session will also be available as a webinar afterwards.
