Because your voice matters.

Diversity, Equity & Inclusion: Elevating the Voices of All in British Columbia

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Ensuring the voices of all in British Columbia are heard takes a willingness to recognize the barriers to health care services and a strong resolve to reduce them. It’s through this self-reflection that health care has the potential to improve for everyone. This document is designed to highlight the importance of this as an engagement best practice. It provides important information, setting you on a path to ask important questions and, in some cases, challenge your own biases as you support patient engagement.

Download the Diversity, Equity & Inclusion Guide

From Our Community

Shana Ooms

Executive Director of Primary Care Strategy, Policy and Quality — BC Ministry of Health

Shana Ooms

Where those of us in the room may have debated policy or wording, patient voices made sure patients were top of mind. And as a result, significant improvements were made to simplify something that was otherwise complex. Patient voices at the table bring us back to reality in terms of what we are trying to achieve.

Members of the BCPSQC pose for a team photo at the Quality Forum 2019.

Health Quality BC administers the Patient Voices Network. Using evidence-informed strategies, the Council shifts culture, improves clinical practice and advances person- and family-centred care to support high-quality care for every person in our province.