Many of today’s lesbian, gay, bisexual, transgender, queer and two-spirit (LGBTQ2S+) seniors have experienced a lifetime of discrimination based on their sexual orientation and/or gender identity and expression. Many LGBTQ2S+ seniors are feeling anxious about the increased vulnerability and loss of independence that can accompany aging. Many fear that they will need to hide their sexual orientation or moderate their gender expression in some way to receive quality health care care in primary care, home care and residential care settings. In this Quality Café we will look at some of the experiences of LGBTQ2S+ seniors and explore ways that we can provide more affirming and inclusive care.

What Matters to You? is back for another year!

“What matters to you?” is a simple question that can have a big impact on care. When providers have a conversation about what really matters to the people they care for, it helps them ensure that care is aligned with patient preferences and provide more patient- and family-centred care.

We hope you can join us for the virtual launch of “What Matters to You?” in 2018!

If only the patient would take the prescribed medication, eat nutritious foods, lose weight, quit smoking – the list is lengthy. Many health problems, including some chronic diseases, result from intractable human behaviour. Rather than blame patient non-compliance, however, health care providers have come to recognize behaviour change as a complex challenge that involves not just the patient, but also clinicians and communities.

In this free, live web event from NEJM Catalyst, you’ll learn techniques for effective behaviour change, what changes are achievable for better health, and which barriers to target. Conversations about behaviour change begin with the principle that clinicians should not assume they know how to incorporate patients’ values into medical decisions. Behavioural science has yielded insights into how to increase the likelihood of sustained health – and why some changes are extremely difficult.

Assisting workers in achieving a safe and sustainable return to work after illness or injury has always been an appropriate goal of treatment. However, North American workplaces are increasingly challenged with how to address prescription and over-the-counter medication use by employees. This webinar will address different perspectives on safe workplace placement for patients with chronic pain who are using prescribed drugs.

Treatment of chronic pain requires “multimodal analgesia,” a management plan that often requires pharmacological as well as non-drug therapies, and very importantly large measures of clinician-guided patient self-management. This webinar will address the role and value of opioids, non-drug options and non-opioid drugs in managing chronic pain.

If you can’t make it to Quality Forum 2018, don’t worry! This month’s Quality Café will give you a peek inside the Forum so you can engage with it wherever you are. Stay tuned – more details to come! Click here to join this webinar on Wednesday, February 21 at 1200 PT. The password to join this Quality […]

It’s a common problem: you know you have an incredible service, event or program, but it just isn’t getting the engagement it deserves. You’re using all the usual methods of communication and amplifying your message, but the right people aren’t getting connected. You’re turning the volume up but no one is listening. It’s time to […]

This webinar is part of “Safe Medication – Think Global, Act Local,” a global webinar series designed and facilitated by patient partners.

Unsafe medication is a leading cause of harm, most of it preventable, in health care systems across the world. The aim of this webinar is to arm participants with increased understanding and at least one practical idea and/or resource to advance safe medication.

Stay tuned – more details and registration information for this webinar coming soon!

If you’ve ever tried to explain neuroplasticity in a few sentences with your chronic pain patients then you know how challenging that can be. We need to be careful how we talk about neuroplasticity, self-management and catastrophizing with patients. Depending on the patient’s level of readiness and knowledge about mind-body therapies and psychosocial approaches, discussing […]

Stemming from a history of colonialism and ongoing racism in Canada, Indigenous people continue to experience many harms when trying to access health care. This presentation will take a closer look at where and how these harms tend to occur in the system, and what we can start doing as individuals and organizations in response. Drawing on lessons learned from the San’yas Indigenous Cultural Safety Training program, this webinar will unpack the ways anti-Indigenous racism and stereotyping show up in health care settings and share insights on responding to racism and discrimination through Indigenous cultural safety approaches.

Think about a situation you have faced in your caregiving role where you ended up feeling resentful and unhappy about the way it ended. Perhaps you feel like you were taken advantage of, violated, not respected and/or not heard. If this is resonating, sign up for this webinar from The Caregiver Network to hear how to handle it differently and improve your assertiveness next time.

Chronic pain is very common in older adults and is often under-recognized and under-treated. Treatment of pain in the elderly is complex, as multiple other variables must be considered, including the patient’s cognition, medical issues and medications. This webinar will give practitioners some practical tools to help them in the recognition and treatment of pain in the geriatric population.

Get ready for Change Day, coming up on November 17! In this webinar, we’ll be hearing from some more Change Ambassador Network superstars, getting all the details on Change Quest, and talking about Join, Like & Share a Pledge Week. Don’t miss it!

Mindfulness Based Interventions (MBIs) are emerging as promising treatments to reduce physical and emotional distress among adults and childre with chronic pain. This webinar will provide an overview of why mindfulness approaches are thought to help with chronic pain, citing both research and clinical examples, and describe an eight-week mindfulness group program specifically adapted for adolescents with chronic pain.

This “back-to-school”-themed session will be presented by student leaders from the IHI Open School chapters at UBC, UBC Okanagan and the University of Northern British Columbia. They’ll share how post-secondary students can develop and practice their quality improvement skills while in school, and highlight resources and opportunities for hands-on experience.

Being a caregiver takes a lot of energy. Join this webinar with Patricia Boham, Ph.D., RN, and caregiver as she shared short, user-friendly exercises that she has developed to help you recognize how your busy mind is taking you away from your quiet, wise self, and from the person you are caring for, and you.

Inadequately treated acute pain can lead to an amplification of the pain system known as central sensitization. Recognizing and treating central sensitization can lead to less unnecessary tests and referrals and improvement in patient’s symptoms. In this webinar, you will learn how to recognize central sensitization and how to manage it using medical and non-medical interventions.

Aligning patient engagement with process improvement Engaging the patient voice is key to establishing a patient and family-centered health care environment. When health care teams are empowered to create partnership opportunities with patients and families they improve and transform the delivery of care. Presenter Ellen Noel will share her in-depth clinical knowledge, offer coaching tips […]

Did you know? The Health Care in Canada (HCIC) survey measures and reports on what health care providers and the public think about important health care issues. Results of the 2016 HCIC survey are now available. Among its key findings: Canadians believe wait times for health care services are getting worse. More than 50% of Canadians […]

Did you know? Nearly half of Canada’s healthcare budget is spent on seniors aged 65 and older as a result of the impact of chronic diseases and frailty on their health. Frailty is a geriatric syndrome associated with poor quality of life and increased reliance on healthcare resources. Current healthcare services between primary care and community […]

Do you struggle with the confidence to ask questions and assert yourself in difficult discussions? Being a family caregiver means mastering communication. If you’re not there, that’s fine! This webinar will help you.

Learn about self-management support in First Nations communities in this webinar presented by Bernice Johansen.

Learn about evaluating the patient experience in this webinar presented by Kathy Reims.

Learn about the social determinants of health in this webinar presented by April Lawrence and Jenny Spring.

Learn about evaluation and self-management support in this webinar presented by John Lester.

Learn about quality improvement for self-management support integration in this webinar presented by John Lester and Bruce Hobson.

This interactive session will explore leading patient- and family- centred practices and delve into 3 of these interrelated practices – family presence and participation in care (open visitation); bedside transfer of accountability; and the use of whiteboards – through first-hand experience from one organization, Huron Perth Healthcare Alliance.

Patients for Patient Safety Canada is offering an interactive webinar for patient/family representative in programs, groups, networks and/or organizations working to improve quality and safety in health care at any system level.